Black Bear Saloon

I used to go to Black Bear frequently 5-6 years ago, but moved out of White Plains and found new places to eat and drink.  I happened to see a Groupon for Black Bear so I figured why not, haven't been in a while.

My wife and I sat down on a Sunday afternoon for lunch, we were the only people there.  We ordered an appetizer and some drinks which came out fine.  When asked to order our entrees, I mentioned I had the Groupon and showed it to the waitress - she took my phone and brought it into the back, returning it to me and saying she had to wait for her manager - no problem.  Our food came out - my burger was totally underdone but edible, my wife's chicken tenders were stringy and straight out of the freezer.  While I wasn't expecting a gourmet lunch, I wasn't expecting a total disappointment either.  We decided not to make a stink seeing as we had the Groupon and didn't want to be annoying customers.

When I asked the waitress to please bring the Groupon to her boss, she returned explaining that the promotion was only good at a specific Black Bear location, and would not be honored.  My wife and I then realized why she didn't initially tell us this at the start of the meal - pretty sneaky, no one was laughing.

The waitress took an appetizer off of the bill, then had the audacity to ask us to fill out a comment card...so as not to embarrass anyone - we passed on filling out the comment card.

No one ever came by to take the plates off of the table or refill our drinks.  And despite the place being empty we literally counted 8 waitresses, 3 managers, 3 kitchen hands and a bar back....all standing around at the end of the bar playing with light-up foam guitars.

Needless to say, like other reviewers have mentioned - this place just keeps going down further and further.  There are plenty of other choices on Mamaronek Ave in White Plains so don't waste your time here.  Never again.

Came in here for lunch, and I can safely say that next time I'm in the area I'll be going to one of the many other pubs along Mamaroneck Ave. The place was nearly empty, but it took five minutes for a staff member to say a single word to me. I waited almost an hour for food (a salad, I might add), which would be ridiculous even in a crowded restaurant... But in a place where there are only people at two of the tables? Absurd. The food itself was... Not terrible, but definitely not worth the wait.

Like the rest of its chain, this place has just been going down hill for years. The place is always empty and the last time I tried to go, they wanted a huge cover - for an empty bar!  I used to stop by for a drink because it was quieter than the surrounding bars but I get why it is always empty - everything is as pricey as the rest and the atmosphere is just dead.