My first one star rating! I really don't like this place. I only visit here now if people I'm with insist on eating here. But I don't think I've ever had a good experience dining here.
Please allow me to share my most memorable experience here:
I work across town, so I would never consider eating lunch here. I know I would never make it back to work in an hour. However, one day I got a random email from them about this new "Lightning lunch" promo. Â They had a condensed menu that you could order from and they guaranteed you could be in and out in 30 minutes. Too good to pass up right?
I went, ordered from their lightning lunch menu, and waited more than 30 minutes for my food. By the time they delivered it I just asked for them to box it up because I had to go. I remained pleasant, because I was a little skeptical that they would be able to pull this off. However, the real kicker to this story is the visit from the manager after we asked for our boxes. He blamed us for not being able to be out in time and said something along the lines of "If you only have a half hour for lunch you should phone your order in ahead of time." Excuse me? Why are you advertising "in and out in 30 minutes" then? I rechecked my email when I returned to work and found nothing about phoning in your order ahead of time. Don't blame me for you not being able to meet your advertisement expectations.
This is a place at which I've eaten many times! Â I have always had a great experience but I have to say that the 3 star rating comes because of their smoking policy. They still allow smoking in the bar. I say, come on, get with the times and make your smokers go outside to smoke! Â I caught a whiff from time to time during my meal and I find this unacceptable! Â I don't want to smell cigarette smoke during a meal. It is disgusting. Â That aside, the food is terrific and the hot sauces spectacular. Â Once they catch up with the times on their smoking policy, they will get more stars.
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