Chili's Grill & Bar

I totally don't recommend. Horrible service and food. I am usually a Chilis lover, but this particular Chicago restaurant is the worst one.

Tried a couple of days. Served by a horrible lady; she was so rude (I mean it). She was do rude that I even forgot her name.. The food was equally bad. The experience has changed my view about Chillies... Very shameful..

When you're a poor grad student living downtown and you're wondering where to eat that won't break the bank, ta da! Yeah it's a chain, but the service here is great, and even though the food isn't going to be the most spectacular, it's cheap and better than anything I make at home.

I go for the combo and get Salmon and Steak for 17.99. Gives me plenty of protein! And I always have to get their chips and salsa, it's just so good. My friend says he loves their strawberry lemonade too.

For being a chain restaurant, this place is super unorganized. I called to see if we could make a reservation and was told by Fawn that they only accepted them for larger parties but they have a call ahead list that we could put our name on. This list is a joke. You call them to "let them know you're coming in" and then you have to "check in" and still continue to wait. What's the point? Anyways- that's not Fawns fault. However, I talked to her, said put is on the list, etc. and we would be down to check in. Literally, we walked out the door and into theirs: 6 minutes had passed. Climb though the crowds of people to get to the host stand and the hostess tells us we are not on the list and it had gone from a 45 min wait (which Fawn had quoted us) to 1 hr. We were also told by Dustin, the manager, that since we were not on the "call ahead list" we must not have actually called ahead. Are you kidding me? You're right sir, Fawn is such a common name I just decided to say that's who I talked to when I called. So Dustin asks when we called and I told him 7 min ago. He still doubts I called and calls back to Fawn on his headset. She tells him she didn't speak to me. So now there's a lie involved and I get very upset. Take responsibility for your mistake ma'am.  I shouldn't have to argue that indeed I DID call or show him my call log with Chili's phone number at the top of the list. To say the least, the manager didn't care. He also tried to tell us "well, this is downtown Chicago, you're going to have to wait anywhere you go on a Saturday night" like we are tourist or something. We had already PREVIOUSLY told him and both hostess that WE LIVE IN THE BUILDING. We know the area well. We know we'd have to wait anywhere- that wasn't the problem. To top it off, while my fiancé is talking to him, a younger hostess is trying to tell me that it's such a busy night blah blah blah and also trying to explain to me how a wait list works. I politely tell her to save her breath. I have worked in the restaurant industry many years and all she was doing is giving excuses because their employee didn't put our name on a list like she was supposed to.

We don't mind Chili's. It's fair priced and convenient for us. We do mind be told by an employee that we are being put on a list and then that person not doing their job to do it. In the end- yes Chili's, you were busy, with tourists. Come January when those tourists have come and gone, 4 of your local customers will not be coming back either.