I recognize that you can't hold fast food chains to exceptional standards; however, I do expect the basics of good service- polite servers, timely food delivery, and eating warm food.
Our waitress was beyond incompetent, having to come back and ask us the same questions multiple times. Â She didnt even bring us silverware; we had to ask the host when she walked by. I ordered the half Texas cheese fries as an appetizer and they were over cooked and cold by the time the waitress brought them over. They were disgusting. Had they been more than $3 I would have certainly sent them back.
My girl and I shared the fajita trio and it was surprisingly delicious compared to the rest of the meal. Our waitress got on my last nerve with her attempts to be over friendly despite being the absolute bottom of the barrel when it comes to the food service industry. Chilis Orlando need to step up their hiring process.
Tipping that dunce 9% was a gift.
considering the general lack of customer service skills in the area, this place is a good option for lunch or dinner.
food is nothing special. the usual american bistro chain stuff. my order was as ordered and seemed fresh. waitress was attentive despite hustling several tables as we were in the bar section.
we bypassed the wait list by grabbing a table in the bar area. this usually results in lackluster service but this time it didn't.
We went to this Chili's on this Saturday July 6th. When we arrived it was of course super busy however, us being a group of 4, we were seated within 10 minutes. Once we were seated we ordered our non-alcoholic drinks and chips and salsa. The drinks took about 5 minutes at which time she also took our order. My boyfriend and I ordered from the 2 for $35 menu and our friends order desert to be served as their meal. About 10 minutes after we ordered we got our appetizer from our deal, Texas cheese fries that had clearly been sitting under the heat lamp for WAY too long, but still no chips and salsa so I mentioned this to the guy that brought the fries. Another 5 minutes passed and none of us have drinks left and the chips and salsa finally arrives for the table and our waitress tells us she will get us some more drinks (which we seriously needed so we could finally eat or chips and salsa that somehow to 20 minutes to get). Another 5 minutes pass and out come our food with our waitress in tow with drinks. My fajitas were over cooked and dry and I despite the fact I ordered no guacamole due to having an allergy, it was still there. I choose to eat around it, because at this point I was starving. This meant I was missing out on about half of my other items as there were touch the guacamole. When the food arrived we let our waitress know we would like the desert ASAP as our of our friends was flying out in the morning, and we knew how slowly this service was going. At this point our waitress decided to apologize for the service and tell us all about what a mess the kitchen always is, and how they just ran out of pizza and hoe they always run out or pasta and even soda. I was shocked. She went on for about all this for just short of 5 minutes telling us all the things wrong with the establishment and the entire time we are awkwardly trying to eat and end the conversation. Another 7 minutes passes, we are all finished eating and are left with only the chips and salsa, and we finally get our desert along with a "I told you the kitchen was a mess. People came getting the wrong plates so I had to keep asking for them to get you your molten." Again I was shocked. Our entire party all works in different types of hospitality, Â so the fact this young lady was basically airing out their dirty laundry out to the guests. We immediately asked for our check which, staying consistent with the night took about another 5 minutes. Overall this was the worst experience I have ever had at Chili's, which is my usual go to for dinner with friends.
Review Source:We sat in the bar. Â Probably the worst chili's we've been to. Slow service, fajitas had no flavor at all, I mean no flavor. Apparently the server dropped our first order so they had to make another one. Â The guacamole with the chips were horrible. The iced tea had no flavor at all too. Â The southwest egg rolls were the best part of the meal. This Chili's need a rework.
Review Source:I love Chili's even when vacationing from CA...We stopped in on Mothers Day after a trip to Universal Studios. Leslie was our server and she was very nice and attentive. They walked around to all the tables and passed out single roses to al the mothers which was an added bonus since I am away from my littles this year honeymooning =(, but all in all another delish lunch!!
Review Source:So 3 out of 5 this time Chili's. Â You disappointed me with the waiter we had. Â We had not been to Chili's in a few months and thought we'd go do the 2 for 20 deal since we were driving around looking for new places to eat on I-Drive. Â
Parking was easy, we were immediately seated which was nice. Â The problem was the waiter as I mentioned above. Â It took 10 minutes to finally have him come by the table and get our drink orders. Â No introducing of himself, no suggestions, asked how we were, not much at all, just bare minimum. Â
All the food was great. Â Again the waiter charged us more since we did the healthy choice steak which all they do is not add butter to the steak. Â The two for $20 meals come with two sides but apparently when you get the healthy choice steak which requires less work, you get charged more for two sides EVEN THOUGH the menu states two sides for all entrees. Â I did substitute a side for a salad which was an up-charge which I agreed to and was perfectly fine with.
Chili's - Work on training, they are the front lines of your business. Â Provide better training and you'll be rewarded with better customer experiences and more profit.
In my eyes, a waiter needs to work for a tip, not expect a tip. Â I did not tip him well at all since he did not deserve it at all.
Stopped in on a pretty busy night with my wife. Â Fast service and pretty good food, definitely recommend this location if you want to get in and out for a decent price.
Location wise it is perfect, take the side rode in if coming from Universal Blvd, beats the main road especially in traffic.
I like Chili's. This location was great. Wonderful service and atmosphere. They also seem to have a great training program. Our server was training a new server. So we had twice the service. :)
Chili's is a solid chain restaurant. You won't see many surprises here but you'll find standard dishes that is sure to appease everyone.
My tea tasted fresh and my glass was never empty.
I ordered the chicken bacon ranch quesadillas. As I waited for my food I thought to myself. "What the hell was I thinking?" Ranch?
It's going to come out looking gloppy and disgusting.
When my plate arrive I was pleased to see a neat looking quesadilla that was no oozing with ranch. In fact the ranch was perfect on it. Just enough to go with the chicken and bacon and not be messy or over powering.
I really enjoyed them and thought to myself that this would be perfect drunk food. The kind of food I would eat to sober up. Too bad I was already sober but I did enjoy the food.
I try not to go to chain restaurants if possible because it's cool discovering unique spots, but it's unavoidable when you're staying on International Drive and don't have a car.
We got tipsy off our margaritas during lunchtime and tried to hide it because we felt guilty being surrounded by families with their kids. Didn't want to look too belligerant. So of course we walked outside where I forced my bf to take a pic of me on the plastic Chili sculpture they have outside of their restaurants. Then we walked next door to the ghetto mini golf course and halfway through we realize there's mini alligators everywhere. Turns out that's their theme...
Anyway, Chili's is like that dependable friend that you get kind of sick of, but when you go out with her it always leads to memorable stories and a good time.
Ladies and Gentlemen of the jury, the accused stands before you guilty of two crimes - first of all he actually spent most of the evening in a Chili's and secondly, shockingly, and even more heinously, he has the gall to attempt to write a review of his evening. Â My friends, this man is a charlatan, an imposter, a fraud. How dare he go to a Chili's and then pathetically attempt to justify the evening to you. He is insulting your intelligence, wasting your time and being nothing short of patronizing. There can be no possible redeeming features to this evening when so many other upmarket, trendy and convention friendly options were available. He should be hanged from the neck until dead.
Accused, do you have anything to say for yourself:
Your Honor, I admit I went to a Chili's, I admit I followed the advice of someone who should not have been trusted, I admit I took the easy otpion and chose to walk the three minutes from my hotel to this establishment rather than driving up and down international boulevard. but I went there for one reason, and one reason only......
2 for one margaritas, 2 for one draught beers, I mean for feck's sake I ate and drank for 4 hours, dropped a $15 tip and still left only $40 lighter in the pocket. What's not to like about that.
God Bless Chilis
Case dismissed.
This Chili's was nothing really special. Same menu as other locations but the food portions were huge! I think we were in the most emotional section because there was a little girl who was constantly crying (she was 8 years old) about her Shamu balloon animal that was made for her at the restaurant. It seems that the tail deflated and she just couldn't get over it. Â At the other table we had the loudest party in the restaurant and at another a group that looked like they had 3 too many.
However, Joseph our waiter was really cute. So I'd go back to see him!
Next door is a bungee type ride. It looked scary!
Let me preface this by saying I really don't like Chili's. Â It's not that anything is bad, it's just that they don't have anything on the menu that really jumps out at me and says "EAT THAT!"
Well one night, we showed up slightly before closing (1045ish) and I'm not really big on doing that either, but all other options apparently close at 10. Â
The place was PACKED. Â We had to circle around the lot and stalk a couple walking to their car just to get a spot. Â That made me feel a little better about walking in so close to closing. Â There was only the two of us and we don't need to sit around forever, just wanted a meal.
Well our server greeted us like we had ruined her evening by coming in, mind you, her section was full. Â We were in and out way quicker than any other group, but she still acted like a total witch.
Needless to say, I didn't like Chili's before, and now I have an even better reason never to go there again.
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