Chili's Grill & Bar

I recognize that you can't hold fast food chains to exceptional standards; however, I do expect the basics of good service- polite servers, timely food delivery, and eating warm food.

Our waitress was beyond incompetent, having to come back and ask us the same questions multiple times.  She didnt even bring us silverware; we had to ask the host when she walked by. I ordered the half Texas cheese fries as an appetizer and they were over cooked and cold by the time the waitress brought them over. They were disgusting. Had they been more than $3 I would have certainly sent them back.

My girl and I shared the fajita trio and it was surprisingly delicious compared to the rest of the meal. Our waitress got on my last nerve with her attempts to be over friendly despite being the absolute bottom of the barrel when it comes to the food service industry. Chilis Orlando need to step up their hiring process.

Tipping that dunce 9% was a gift.

considering the general lack of customer service skills in the area, this place is a good option for lunch or dinner.

food is nothing special. the usual american bistro chain stuff. my order was as ordered and seemed fresh. waitress was attentive despite hustling several tables as we were in the bar section.

we bypassed the wait list by grabbing a table in the bar area. this usually results in lackluster service but this time it didn't.

We went to this Chili's on this Saturday July 6th. When we arrived it was of course super busy however, us being a group of 4, we were seated within 10 minutes. Once we were seated we ordered our non-alcoholic drinks and chips and salsa. The drinks took about 5 minutes at which time she also took our order. My boyfriend and I ordered from the 2 for $35 menu and our friends order desert to be served as their meal. About 10 minutes after we ordered we got our appetizer from our deal, Texas cheese fries that had clearly been sitting under the heat lamp for WAY too long, but still no chips and salsa so I mentioned this to the guy that brought the fries. Another 5 minutes passed and none of us have drinks left and the chips and salsa finally arrives for the table and our waitress tells us she will get us some more drinks (which we seriously needed so we could finally eat or chips and salsa that somehow to 20 minutes to get). Another 5 minutes pass and out come our food with our waitress in tow with drinks. My fajitas were over cooked and dry and I despite the fact I ordered no guacamole due to having an allergy, it was still there. I choose to eat around it, because at this point I was starving. This meant I was missing out on about half of my other items as there were touch the guacamole. When the food arrived we let our waitress know we would like the desert ASAP as our of our friends was flying out in the morning, and we knew how slowly this service was going. At this point our waitress decided to apologize for the service and tell us all about what a mess the kitchen always is, and how they just ran out of pizza and hoe they always run out or pasta and even soda. I was shocked. She went on for about all this for just short of 5 minutes telling us all the things wrong with the establishment and the entire time we are awkwardly trying to eat and end the conversation. Another 7 minutes passes, we are all finished eating and are left with only the chips and salsa, and we finally get our desert along with a "I told you the kitchen was a mess. People came getting the wrong plates so I had to keep asking for them to get you your molten." Again I was shocked. Our entire party all works in different types of hospitality,  so the fact this young lady was basically airing out their dirty laundry out to the guests. We immediately asked for our check which, staying consistent with the night took about another 5 minutes. Overall this was the worst experience I have ever had at Chili's, which is my usual go to for dinner with friends.