Dunkin Donuts / Baskin Robbins

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  I really wanted this place to be awesome...
  
  The first time I went through the drive-thru, I probably had my sights a bit high when I ordered a banana shake.  I mean, I realize that conveys a sense of elitist exoticism and I deserved the blunt response telling me that they don't have banana shakes.  
  
  I get to the window to pay, and there is litterally a bunch of bananas sitting in the glass drive thru window.  I ask the server "I thought you didn't have banana shakes."  She says "we're out."   I say "But you have vanilla ice cream, a blender, and bananas.  That's how I'd make it at home."  The girl repeats "We're out of banana shakes."
  
  Fine.  I learn my lesson.  No exotic requests.  The second time that I come through the drive thru on a different occasion, I learn from my previous encounter and stick to the basics.  "I'll have a large chocolate shake, please."  Would you believe they were out of chocolate shakes?  I had to get some brownie shake thing that was still basically good, but somehow was almost $7.00?

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  Posted on 08.10.12 Richard H.

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  This Dunkin Donuts miraculously manages to screw up my order every single time I use the drive through. Their workers all lack basic communication skills and are rude. They also constantly overcharge you. Worst of all, they don't even wear gloves when they prepare the food...extremely unsanitary.

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  Posted on 07.18.12 M. S.

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  I don't know what happened to this location, but the past 3 times I've gone through the drive through, my order has been wrong.  Once they even "lost" it (though from what I saw, they gave it to the driver in front of me).  I need to find a new DD on my way to work, this place got very disappointing.

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  Posted on 09.19.11 Dara O.

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  Normally I wouldn't bother reviewing a stupid chain, but this Dunkin location SUCKS! First of all, learn some English before you work in America. Secondly, at the very least know the damn items on your MENU! Lastly, don't look at me like I'm an idiot when I order something written in blazing lights above your head. No, English muffin does not mean croissant. Oh, and they overcharged me by like $1. But I just wanted to get the heck OUTTA here so I immediately left.

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  Posted on 09.04.11 Diane G.

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  Wow, no love for my local DD. I guess I'll think twice before ordering ice cream there, but for my coffee and donut/muffin/bagel sandwich fix I can't say that I've ever had a negative experience here. Whether at the counter or at the drive-thru, I've only encountered friendly (albeit sometimes English-challenged) staff who've never messed up my order and have never kept me waiting any longer than expected. I've never found the store to be messy or smelly (unless fresh coffee is an off-smell). Perhaps the place has improved since some of the older reviewers last visited? Being one of the closest sources for coffee outside my kitchen, I'll keep returning to DD until they do me wrong.

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  Posted on 10.23.10 Scott H.

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  If you need coffee, this 24 hour stop is worth the effort, when you need to travel north from Chicago or West from the Howard Terminal.  It serves both food and ice cream in addition to the Duncan Donuts faire.  No its not elite dining, but it gets the job done where you can't get to Whistlers or a more local place due to logistical challenges.  Food service may end earlier than expected, but the donuts and coffee may prove worth the effort, when needed.

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  Posted on 11.12.08 L D.

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  Wow.  This place is awful.  I wanted one scoop of chocolate ice cream.  They claimed to be out of chocolate ice cream.  I asked if I could they could take some out of one of the quarts they had in their little refrigerator.  They said, "no."  I figured I would just buy a quart since it was about the same price as the two scoops my friend and I were buying anyway.  I asked for two small cups and two spoons (I was ordering for my friend too).  I was given four cups and four spoons.  Then, the cashier wanted to charge me for the cups and spoons.  I explained to her that I just wanted to scoops of ice cream in two separate cups and that since they were out of chocolate that they should give me the cups and spoons for free.  It's the principle of the thing.  Why should they charge for cups and spoons?
  
  Then, suddenly it was possible for them to take scoops out of the quart.  However, the salesperson complained that it was too difficult to scoop out the ice cream because it was "frozen."  She flung ice cream all over the floor as she tried to get it out.
  
  Then, she asked again what I wanted and she walked away for a long time.  Finally, a guy came back and scooped the ice cream for her and then weighed the ice cream.  He then gave me the two cups of ice cream, but I had to get the attention of another employee so I could actually pay.  I also had to ask for spoons because they had not given me any.
  
  While I was waiting other people came in.  One woman asked for something that was on the menu and was basically told they didn't know how to make it, so she left.
  
  The employees speak very little English and just stare blankly at requests.  
  
  To the owner of this store:  Please have at least one person in the store at all times who is fluent in English and know how to make everything on the menu.  Believe me, your business will flourish!

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  Posted on 06.20.08 Jennifer t.

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  BTW, this locations is a Baskin Robbins / Dunkin Donuts / Togo sandwich shop.
  I didn't have quite as bad a time as Marc A.  And I would have loved if an Indian dude was helping me out(I'll explain why).  I had a coupon for BO-GO (buy one get one free) Baskin Robbins Blasts.  I needed two Mocha Cappuccino blasts w/ whip cream, etc.  At the drive-up window was the shift supervisor(young lady), so I thought, cool this chick will whip the shit up quick.
  
  Man..  its a fuckin' coupon, you don't need a magnifying glass to figure that out!  Maybe its her first time seeing one, OK.  She takes off.  Ten minutes later a young guy walks up with a small chocolate shake and hands it to me asking for money.  "I ordered two mocha cappuccino blasts from your supervisor" ..   "OH"  "So you want that...."  Its that OH sound like, OH I don't know how to make it, so maybe you should tell me OH.  Then he charges me for two at regular price.  I point out that the supervisor took my coupon.  (Isn't that fuckin weird?, a supervisor takes my coupon and orders the wrong shit.)
  Five more minutes go by and here emerges dude with two half ass cappuccino blasts with chocolate sauce on'em and the cup is wet and stained with shake drippings, shit is dripping all over the place and he thinks he is just going to hand it to me like that.  
  Hell NO.
  All this at the drive-up window.  I asked him politely to clean the cups as best as possible.  I don't keep wipes in the car.  
  Cappuccino blasts do not look like what I got and they don't taste as crappy as the ones I received.  Its cool that they hire kids to work.  I wish they would "shop" them to see if they know what they're doing.  These kids didn't.  I would be afraid to order a sandwich.  If the supervisor didn't care enough to come back and finish my order, why would a regular employee care?
  If I need a colon cleanser, maybe I'll be back for another blast!

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  Posted on 08.15.07 Jacob J.

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  Holy smoke! MA has quite a story.
  
  I don't, but I want to add that believe us when we say this place is awful.
  
  Selection: poor.
  
  Service: Dazed and confused.
  
  Odor of establishment: Cannot be decribed. Urine and onions. And STRONG. I had to turn around and leave. Threw cone in trash. Yuck.

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  Posted on 06.19.07 Casia J.

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