Mama Luna

My husband and I ordered from Mama Luna's quite often but tonight will be the last time they receive any business from us! After receiving a large pizza by delivery we sat down to eat as I took 2 bites out of my slice I noticed my husband pulling a long strand of black hair from between the cheese and crust of his pizza. I immediately called to complain and after going around with the order taker and having her insinuate  that the hair wasn't human hair because the cooks are bald and then she went on to suggest that maybe the hair fell into the pizza when the box was opened. I explained to her that my hair is blonde NOT BLACK! So now I sit at home with a box full of pizza that I refuse to eat and I'm thoroughly disgusted with their staff and customer service.

Do not dine in here.  They could care less about dining room-- 99.5% of business is pizza delivery.  Disgusting-- C'mon guys-- spend a little money to clean the place.  I should have walked out when there were 2 people in the dining room on a Saturday night at 6PM-- NEVER AGAIN.

I love this place.  This is the best pizza, I swear.  Thin crust is amazing.
Folks say the operators are rude, but again, bear in mind you're calling a high volume ma and pop business, you're not calling Comcast with a call center.  The folks that answer also are in charge of the pick up area and do a bunch of things at once.  The main reason most folks generally think they're rude is because they get short when you hum and haw over the menu.  To me, that's understandable.  If you don't know what you're ordering, don't call before you figure it out, because THAT'S rude.  But I have to say, I've been eating their food (not just pizza) my whole life, and ordering or dining in, it's awesome.  Note: if your idea of "Chicago pizza" is Pizza Hut, you probably won't like it because Pizza Hut isn't real pizza, and you may not like any independent place for that matter.