Mixed feelings.
I will give one extra star because I had the nicest employee who went through ten boxes of Happy Meals to make sure that I got the Hello Kitty toy I wanted. I know- She was the best!
However, on a separate visit they charged me .22 cents for tartar sauce. Yes. .22 cents! Come on!
I visited this McDonalds for the first time last night and will NEVER visit again. Â I ordered a cheeseburger, french fries and soda last night before my class at DePaul. I took my first bite and got a huge pubic hair in mouth. Â It was INSIDE the sandwich. Â I nearly threw up. Â I still gag thinking about it. Â
My disgust was compounded when I notified the manager and he barely blinked an eye. Â He didn't apologize; he just literally threw another cheeseburger on the counter in front of me. Â I told him I did not want another burger. Â SERIOUSLY, why would I eat something made in the same kitchen that put a pubic hair in my mouth only minutes earlier. Â He ended up giving me $1.11 back despite the fact that I couldn't eat my entire meal. Â
I am disgusted by this entire situation and how it was handled. Â Poorly done, McDonalds.
Question: how many McDonald's employees does it take to change a battery in a smoke detector?
Answer: More than the number of employees working here.
I swear there has been a faulty smoke detector in this place for something like 2 years. But I digress...
As other reviewers have correctly pointed out: this is possibly the WORST mcDonalds in the land. The service is horrendous. It's hard to blame the employees, though, with the people that they have to deal with on an hourly basis. I have been there several times when security is mid-process of throwing people out of the restaurant.
My strategy for visiting this location is to get in and out as quickly as possible, avoid all eye contact, pay by debit card, keep my order to the basics, etc. The only reason I still go here is location location location. but to everyone else I say...Avoid! Avoid! Avoid!
You would think this McDonald's being the commemorative building for Dr.Martin Luther King the employees might have a little more pride in what they are doing. I have never in my life had this bad of service anywhere. The place is filthy and you walk out of there extremely unsatisfied. My personal favorite part of my experience was after I had been waiting for about 10minutes for my meal I asked what the hold up was...? Â (this is McDonald's after all ten minutes there is an eternity).
The sassy b***h working there said to me, "We waitin fo yo nuggets to get out da grease!" So I laughed to myself and waited... and when I got the nuggets out the grease I threw them in her face!..........
Obviously I didn't do that, but you get the idea I was fired up.
Moral of this story is do everything in your power not to eat at this establishment. Although not many people read up on a McDonald's before they eat there makes sense they are all supposed to be the same and If that's the case I'm sorry its already too late.
A few things are funny about this review:
1. It's a McDonald's, not a sweet, family owned restaurant beloved by all. A McDonald's is usually just that---a McDonald's.
2. I actually have a positive review.
I admit the McDonald's definitely must have had some bad days, but it was pretty nice when I walked in. It really captured my attention inside, mainly with all the cool sports memorabilia all over the walls. I felt like that was a nice touch to be able to check out cool posters, etc while I waited for my food.
As I walked up to the second floor to eat, I noticed the awesome collection of MLB player cards. Pretty impressive.
As far as service goes, the line wasn't too bad even though it was lunchtime. It was crowded, but what do you expect?
Really, though, folks, it's a McDonald's. You shouldn't go in with high hopes. But if you do like sports, I'd recommend checking it out.
Here it is, the worst McDonald's I've ever been to in my life. Â It's even worse than the one on Howard Street in Baltimore, which is basically a warming house for agitated crack heads.
There are probably worse McDonaldses in the world, but since this is mine, it gets 1 star from me, which should really be a torn paper star stuck to a sticky pee floor.
This establishment starts you off by being filled with homeless ppl and dirty floors. The floors in front of the counter and where the food is made/handled were littered with trash, spilled sauces, food, and containers. I ordered a No. 13 (Angus burger w/no bacon). The order number was 437 I think. Ten other ppl were served before me, before someone realized the order was missed and I was the only person standing there. This person was the manager who was busy that entire time beating the hell out of a broken register. I'm not sure what he thought he was going to achieve by pounding on the screen of an electrical device but he continued to do so for the entire time I waited.
Eventually he started yelling at his employees to get my order for them to tell him it was going to be another 2 minutes. I got my food after 10 or so minutes which is a lifetime standing in line at McDonald's, surrounded by filth. I think I was actually standing in an old spilled soda stain that happened hours early and never cleaned up.
At no time did the manager offer me a pie, fries, ice cream, etc. for waiting because they screwed up. He just yelled at his staff and continued to beat on the register. McDonald's throws away more pies a day than I eat in 5 years there and he couldn't even offer that.
Poor management.
Failure in cleanliness.
Disorganized.
The only reason this disgusting establishment is open is due to it's location and the fact that Americans are slobs about what they eat, including me.
As impossible as it is to avoid McDonald's fries, I will do my best for a very long time. If I do return, and it won't be soon, I'll never visit this disgusting store.
If it was possible to give zero stars, I would. This place is the WORST McDonalds in America, hands down. The dining room is always dirty and smelly, the food takes forever, and the staff is the laziest group of employees I have ever seen. I have a lot of patience for food service people, I spent many years working in the industry, both fast food and finer dining, so I understand their position, but the fact is, if these people were moving any slower, they would be going in reverse. There is no sense of urgency whatsoever, even when the line is backed up into the dining room. They talk to eachother and joke while you are standing there waiting to order, they aren't friendly when you do finally get to order, and watching them bag your food is like watching a sloth move at the zoo.
The only redeeming quality is that the location is convenient to the students at nearby schools, and some of the employees making the food in the back really do seem to hustle, which is probably the only reason why this place is still in business.
Avoid at all costs.
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