Subway Sandwiches & Salads

It's my impression that the management has changed somewhat recently, and the overall experience is much, much better. Did I mention there's falafel?

Consider that it's on a college campus. You can imagine the kind of self-entitled idiocy the staff here has to deal with on a daily basis. Still, everyone is friendly without exception, and the people at the register are generous with coupons and offers.

I'm there a lot, several times a week, and no one ever forgets utensils, napkins, and salad dressing, or to offer me a cookie :)

One thing I'm not crazy about, and I believe it's Subway-wide, is the "chopped" salad practice, with the plastic bowl and the mashing of the food. The good news is that salad is even more easily not chopped.

This is by far and away the worst Subway location ever.

The service is always slow, it is always difficult to communicate with the ladies behind the counter. This Subway is ALWAYS running out of basic stuff like spinach.

Therefore, I present to you the complaint letter I sent to Subway HQ over a year ago regarding this location:

February 9, 2011

Subway Franchise World Headquarters
325 Bic Drive
Milford CT 06461-3059

To Whom It May Concern:

I am a longtime happy patron of Subway. I frequent Subways not only because of their delicious sandwiches and expanding vegetarian options, but also because of their speedy, reliable service. I am a poor college student, and this particular combination of features makes Subway an attractive option for breakfast, lunch, and sometimes dinner.

Typically, I do not file complaints after only one poor experience; however, the experience I had at your Chicago, IL location near Loyola University Chicago on Sheridan Road was so preposterous, I cannot help but be blunt in expressing my discontent.

What kind of backwards, nonsensical, and stupidly irrational Subway runs out of hot, caffeinated coffee in the city of Chicago on a college campus when the wind chill is nine below? I demand justice, Subway. This is ludicrous.

There are many service lapses that can occur in the restaurant industry that truly are faultless. This is not one of them. Hot, fast, delicious coffee should be a priority on a freezing cold day in a major metropolitan area. I should never--I repeat--never have to be late for class because Subway has to brew a brand new pot of caffeinated coffee; I would have preferred a full refund (which was not offered to me). Coffee is simple, basic, and I expect it to be reliable and hot. Yesterday, this was not the case.

Unfortunately, as a tired and poor college student, a steady supply of hot caffeinated liquids takes precedence over delicious sandwiches and vegetarian options. Have you ever tried to stay awake through "Modern American Federalism"? Perhaps if you had, you would have understood the gravity in Subway's lapse of coffee yesterday. If Subway is unable to guarantee fast, reliable service, I fear I will have to take my business to Starbucks--or worse, McDonalds.

Subway, I was truly distraught and dismayed by your terrible planning and whacked-out priorities yesterday. I can only hope that someday in the future I can walk into a Subway tired and unenthusiastic and exit that same Subway just a few minutes later with a steaming hot cup of Seattle's Best in hand.

Thank you for your time,


Katrina

Seriously as bad as it gets.

I picked egg and cheese, bacon sandwich from the menu. Pointing to it. That is what I want.
-No bacon?
I guess that is ok.
Ok its ready.
-How much? 4.99 for a 6 inch. why?  that is not what is says on the board!
-Your register rings it as 4.99?
-But for a dollar more I can get a the larger foot long size. $4.99 is wrong. Look at the board! That is not the price that it says the board
-Oh talk to your manager when she gets back at 12
It is 9am you think I will be back to argue in 4 hours for 1 dollar?

Basically I refuse, refuse to ever eat as subway location.

This is not the first time that it has happened that they have overcharged me for a sandwich. On purpose or becuase they are clueless. I don;t know but it happens often and it is annoying.

I came out of that subway mad. Not the way that I wanted to start my morning.

Their employes are clueless, do not pay attention and are not trained properly to deal with problems.