I was impressed when the owner did email back with a very sincere apology and a reimbursement offer, despite my thinking nobody cared. Â My review still stands because that is how it felt, and as I stated, the service from previous visits has consistently been unfriendly, bordering on annoyed.
Review Source:Bartender (middle aged white guy with short hair) was rude when I asked him what was on tap, pointing instead to the chalk board. When I finally was able to get his attention to order (which wasn't easy), he took my beer order and walked away while I was ordering food, which I never did get. Overpriced as well. Beer was ok.
Review Source:I hadn't been to Bridgewater in years, but I decided to give it a try the other night. It was pouring rain, Bridgewater was close (and near a major taxi stand), and I was hungry. I also remembered that the menu was sort of upper-end bar food, and I thought it might be fun to try some of the dishes again. So I decided to go for it.
Unfortunately, I had a lot of issues with the service. When I entered, I was told to seat myself anywhere, but no sooner had I sat down than I was told that I couldn't sit 'there' because that was a reserved table that they had simply forgotten to put the 'reserved' sign on. Moving to another table, I had to wait a bit before receiving a menu. I tried to order the Asian chicken wings and the chicken parmesan, but the waitress told me that they were out of the sauce for the chicken parm, so she went to put in my wing order while I found something else for my entree. She then came back and said that she wasn't actually sure if they were out of the sauce, so she would go check. I never saw her again.
Another waitress showed up and asked me what I was having. I tried to order the 'simple pasta,' but they were out of that sauce as well. I then went for the short ribs, but they didn't have that either. Somewhat frustrated, I asked what they did have, and was told that they didn't have anything labeled 'entree' on the menu. I also tried the sausage and peppers sandwich, but saw on the menu that this dish had the same sauce as the chicken parmesan, so they were probably out of that too. I finally settled on a gyro sandwich.
APPETIZER: The Asian wings finally came after the ordering was sorted out. They were some of the least appetizing wings I've ever seen. They were relatively small, and the sauce was extremely thick and gloppy. The sauce taste was also extremely strong, possibly due to being so thick. I didn't much care for the taste, finding it a little too sour for my liking. It was also overpriced at $10; Slainte, across the street, sells a buffalo wing appetizer for $8, they are bigger, and they taste a lot better.
MAIN: The gyro sandwich came with a salad, but because nobody had bothered to bring me silverware and nobody came by my table, I had to get up and go over to the bar to ask for a fork to eat the salad with. The salad itself was inoffensive; the bleu cheese was nice, but there wasn't otherwise much to say about it. The gyro itself wasn't that great. The pita bread was unusually thick, so each bite tasted largely of bread. The lamb meat was underseasoned and bland. The lettuce and veggies in the gyro were alright, but because the meat was so bland they completely overpowered the dish. It cost $12, but I would honestly prefer some of the lunch truck gyros which run about $5 and feature a better balance of meat to veggie. Dipping sauce would also have been appreciated.
Overall -- terrible service (I don't like playing guessing games trying to figure out what food the restaurant has in stock; I don't like being shuttled between waiters and waitresses such that my waitress says she'll do something, leaves, and never returns; I shouldn't have to get up to hunt down silverware), subpar food, and high prices for what I got. Next time, I'm going to Slainte.