Expensive meal + OK food + Crappy Service = Unsatisfied customer
So I visited China Grill on Valentine's Day with my girlfriend and ordered the Valentine's Day Special for $69 person. Â The meal started off ok with a 2 piece sushi appetizer and grilled shrimp with spicy watermelon salad. Â The waiter forgot my tea so I reminded him after he finally returned back to our table. Â I will say the restaurant was extremely busy this night.
The next appetizer was the Spicy Beef & Scallion Dumplings which were also delicious. Â Here is where things started to go wrong. At this point we probably waited a good hour for our next course which turned out to be our entrees instead of the Tri-star salad or the intermezzo (champagne Cobbler). Â When we asked about these we were told by the waiter "Oh, do you still want the salad?" Â We replied yes but its hard to enjoy the salad when you are competing with your entree at the same time and the limited space on the table. Â When we asked about the intermezzo the waiter advised, "Oh, since its kind of sweet I like to serve it for dessert." Â My girlfriend totally believed he was making an excuse since its supposed to serve as a palate cleanser. Â Additionally if this was the case the waiter should have suggested this at the beginning of the meal and not have made an executive decision. Â We wanted to enjoy the meal as the chef intended, not as our waiter preferred.
The entrees which were Grilled Szechuan Beef and Grilled Shrimp were fair. Â The Shrimp was much better. Â At least half of the Beef was full of fat which I had to spit out into my plate. Â Because the service was so bad and we complained so many times I hesitated to complain any further. Â Nearly everyone in our section was complaining about something. Â We were there for nearly 3 1/2-4 hours for our meal service. By the time we left it seemed most of the restaurant was empty except for the section serviced by our waiter.
For the $180 bill I received I truly expected better service. Â Nearly every time the waiter came to our table, which was few and far between we had a complaint for him. Â I honestly do not know how he got a job at this fine restaurant. I doubt he could survive working at Olive Garden.