Saying this place is BAD is an understatement. Â On July 4th, my husband and I decided to grab an early dinner before the fireworks started. Â We originally intended to hit one of our favorite spots on Rt 1...Famous Dave's, but there was a line out the door. Â We decided to go to TGI Friday's on a whim (because it was close and we had never been to this one before). Â
When we walked in, there seemed to be a few people waiting for tables so we decided to sit in the bar area. Â We weren't sure if we should seat ourselves so decided to wait and ask the hostess (who was nowhere to be found). Â She did finally appear to take a call and though we were standing right in front of her while she was on the phone, ignored us and walked away again when she was done with the call. Â FINALLY another guy comes from the back and we ask if we can sit in the bar area, which WAS a seat yourself sort of area....If the original hostess would have acknowledged our exsistance we could have found that out MUCH earlier. Â
Our server was nice (not good at his job, but nice) but that is the ONLY good thing I can write about this place. Â We both ordered hamburgers (medium). Â When the food arrived both our burgers were BURNED and mine had a piece of lettuce the size of my pinky finger...seriously?!! Â Who is working in the kitchen that doesn't give that much of a sh** about what they are sending out to the customers...I showed the server the tiny little piece of lettuce and my husband told our server that he should tell the people in the kitchen they should try caring a little bit about what they are sending out....he said he would bring me out another piece of lettuce, but I said no, at that point it was just a matter of principle (besides, I know that second piece of lettuce would have come out with some sort of bodily fluid on it). Â
Needless to say, this is not a place I would EVER return to...EVER
My waiter was super nice... Forgetful, but he might have been a little slow....? He mumbled a little when he talked, and it was always rushed, so I don't know. And I'm serious, I'm not trying to be an asshole. But my food was great and my drink was strong. I had the Jack Daniel's ribs with a side of loaded mashed potatoes and broccoli. I asked for the broc to be well done, but I guess that was overlooked in the kitchen because it wasn't. I had a Patron margarita and it was niiiice! Gave my waiter a 40% tip. Can't go wrong with the JD ribs! They were tender and hot. I enjoyed!
Review Source:Had a going away party to a great boss and the service was very mediocre, The manager came over and tried to help our party of seven but was pretty bad with the service as well. We ALL had a not so good experience, next time we are taking the party somewhere else. They lost our business.
Review Source:Just moved to the area. Â Came to this TGI Friday's on a Saturday night. Â Sadly disappointing experience. Â This place did not know if it wanted to be a dance club or a restaurant. Â There was a live DJ playing loud house music and he was trying to get the crowd "fired up". Â He did not seem to notice that most of the diners were more interested in eating, drinking, and conversing with friends than to pay attention to him. Â My girlfriend and I had to text our conversation back and forth because it was so loud there and we were at the same table! Â The server even messed up her order. Â There was also an armed policeman on guard near the front door which should tipped us off that this was not a good joint to hang out in for dinner.
The best part was that the waitress was very friendly and corrected the error in the order without us having to say anything about it. Â Kudos to her as she was spot on with refills and making sure we were taken care of. Â To bad her restaurant is out of touch with the patrons.
Visited along with my Dad tonight after a long two days moving in to the area.
Our experience was on a Thursday during the late afternoon. Â The restaurant was active but not overly busy.
Nevertheless, a full 15 minutes passed before we were approached by our server. Â We were about to walk out. Â The server was terse throughout the meal. Â
The best aspects of dinner were the food, itself, (as in edible, though not exceptional) and the speed in which the food was presented after we finally encountered service.
All other aspects were absolutely poor. Â My Dad ordered a Budweiser, which he found to be putrid; we assumed because of dirty tap lines. Â Thankfully, his beer was replaced by a Miller, which he was able to choke down. Â
And the service, mostly because of its initial slowness, was awful. Â
Quickly upon moving in the area, I have already discovered which eatery NOT to visit. Â Avoid this place.
This is the worst TGIFriday's I've ever seen! The service was awful, we ended up not ordering dinner because it took over 25 minutes just to get a drink.....then it took the waiter 15 more minutes to come back and ask us "what we wanted"....it wasn't busy enough to warrant the poor service and when I told the manager he really couldn't be bothered....this place needs some major training AND new management! (never seen a manager so clueless, thinking that's the problem.??? We went across the street to Chili's and had a great experience...we told everyone there about our experience, and they apologized for THEM! Wow.
Review Source:Ok. Â So... typically, we avoid casual dining chains. Â There's something super unappealing of eating something designed somewhere in corporate-land.
We went there for lunch after all of our usual spots were experiencing heavy volumes. Â This Applebee's isn't mind-blowingly good, but we were impressed. Â The Korean Tacos were innovative and the Jack Daniel's Chicken Sandwich seemed to be made with at least a modicum of love. Â But the server, a tall Black dude, really put our experience over the top. Â He was not only friendly, but elevated the mood of this otherwise drab-looking establishment. Â
If I had a choice on Friday night, sure I would go somewhere else. Â But compared to Chili's and the other cookie-cutter chains/franchises, this T.G.I.F. reigns king. Â 8/10
This place is always hit or miss. Never consistent in service. Sometimes I have received excellent service, other times not so much. I keep coming back because they close at 2am soooo I Â can eat rather late.....as I typically sometimes do. From now on I just don't take it. If I don't like the bartender or the waitress I just ask for a different one. Some of the staff that work there are on point....so I just find the diamond in the rough.
Review Source:There are going to be people who complain just for the sake of complaining. Â We went for a late lunch, ordered off the 3-course for $16.99, and the food was cooked correctly, served fast, and the drinks were refilled as needed. Â The vanilla bean cheesecake was not fresh but frozen, but it still tasted very good. Â No complaints, and for a chain like Friday's, you have to go in there not expecting 5-star quality, but they did a good job this time, I would go back to try more of their new stuff.
Review Source:HORRIBLE, HORRIBLE, HORRIBLE place to go! The waitress named Mane, fraudulently charged my card for $310.50 after she charged my $35.10 tab last Saturday night. The managers there seem to be under the impression that it was ok and a "simple human error"! WHAT? Human error is: not remembering the order was for a medium steak not well done like she did that night, or forgetting to ask a group if they want beer refills as they watch an NBA semi-final game; like she also did! I have been trying to get resolution on this all week and still no one will own up or take care of this mess. I cannot believe the incompetence, ill-attentiveness and just general lack of caring for customers. IF you want to be ignored, eat at a dirty table, and ROBBED go here and get Mane as your server! If you want to have a better experience keep driving 30 seconds in either direction. Outback and Famous Dave's are better restaurants with more integrity and customer care skills.
Review Source:A friend of mine dubbed this location TGI FIGHTERS! because he's witnessed several violent outbursts from the patrons of this location. Â The entertainment value keeps him coming back. Â Apparently people have become so unruly that there is a need for ARMED security guards over the weekend. Â And I'm not just talking a few grunts checking IDs out front. Â This place is protected by beefy, male gorillas who are combat loaded and packing heat. Â
I like people watching as much as the next guy and the prospect of seeing anyone forcibly removed over a dispute concerning chicken fried steak is hilarious. Â Additionally, when there is the remote possibility that someone might get their dome split for skipping out on a $30 tab, disrespecting somebody's weave, chipping the gold embossing on an Affliction T-shirt, throwing drinks, or CUSTODY BATTLE, I am headed right over!
Unfortunately, on the Friday evening I went over, the only real action was a dine-and-dash group who skipped out by way of the emergency exit, thus tripping the alarm system. Â But as I drank a delicious (and affordable!) Patron Cosmo Rita Shaker, I could tell that major shit had gone down here before. Â Anyone could see that the staff had thousand-yard-stares and the security guards were ready for anything.
The service here is brisk and efficient.  Depending on your level of sophistication, your enjoyment of the food may vary.  No matter who you  are, however, you will feel as though your presence really "classens up the joint."
Be forewarned that the temperature here is meat locker cold - a technique which is typically used within the United States Prison System in an attempt to keep the inmates in a docile, sedated state. Â You may want to bring a jacket no matter the season. Â Also, you might be advised not to use the rest room alone.
One thing for sure: Â I will come back again!
I feel like I should just list adjectives to describe this place. Â My contempt, er, outrage, er, discontent with this place is making it difficult for me to form complete sentences.
Eh, here goes nothing.
Staff:
Rude
Slow
Prejudiced
Food:
Over-cooked
Cold
Slapdash
Atmosphere:
Sordid
Contrived
Well it's Friday's, good mix of people at the bar. Â Decent appetizers, that's usually worth the happy hour price of 1/2 off, and cheap happy hour drinks. Â
I usually get pretty good service here, and I don't think I've ever been disappointed when leaving. Â
Really can't say too much about the place, just because its Friday's. Â You usually know the rundown.
First problem is the parking, although in a shopping mall, convenient parking is a premium. Thanks to Virginia's smoking ban you have to walk through a gauntlet of smokers to enter the building and even though a sign is posted to stay 25 feet away from the door, my guess is that that rule is not strictly enforced.
We ate here on a Sunday during football season and could barely carry a conversation due to the excessively loud volume of the game being shown in the bar area. Â I don't think there was a spot in the restaurant where the audio from the game could not be heard. Nice if you want to hang out with the buddies and listen to a game, but not what you're looking for when taking the family out to dinner.
Our waitress seemed like she had somewhere else she wanted to be and thus service was lacking and forget about a pre-bus those dirty dished, I'm guessing, are required to stay on the table as long as you are there.
The food was somewhere between OK and poor. Â Honestly we only went there because we had a coupon, but was it worth what we saved ... clearly not
With all the interesting restaurants in the region created by local people, I have to wonder why anyone goes to places like this. Â I went there to meet someone. Â We sat in the bar. Â Service terrible. Â Food mediocre, of the microwave variety. Â The menu is a cliche. Â Decor is cliche. Â I felt out of place and unwelcome. Â The staff seemed more interested in whatever was going on between them than what was happening at our table. Â I guess there is something for everyone. Â This something isn't for me.
Review Source:Waiter was nice so I gave the place an additional star. The floor was dirty. The food was not hot. It tasted ok because I had already anticipated a low grade meal. Our food came out in record time which means it was just warmed up(I guess). Food not fresh at all but it is Fridays so I expect that. My mom forced me to eat here because she had a gift card.
Review Source:Has anybody ever met the manager at this location? Â I have been there many times and never seen him. Â The service at this place is very slow. Â Takes forever to get a drink, order food, get the food, and then get the check. Â I tried to order to go just now but apparently the girl who answers the phone cannot figure out how to transfer a call to the bar. Â White collar clientele will not feel comfortable at this place as it requires a security guard.
Review Source:Absolutley the WORST service I have ever had! Â It was packed around 7, so we snagged a table in the bar thinking we would get faster service. Â I stood near a dirty table waiting for someone to clean it and no one did. Â When I finally stopped a waiter he said he thought I was trying to pay. Â Pay? Â Why would I be standin next to your dirty table wanting to pay? Â Do you not remember who just sat there!?
We our drinks and an appitezer which took a good 20-30 minutes to get to us. Â Finished that, waited around another half hour for the sever to even come back and take our order. Â We order a couple of different beers from the last time and the a different person comes up to us 15 minutes later with Coors Light. Â WTF? Â We order Sam Adams, told the lady and she walks away. Â 10 minutes later another girl comes over with 2 Coors Light... AGAIN! Â I told her that we just had this happen and told the lady that that wasn't our drink. Â Finally get the right drinks and our food, don't see the server again until after we've been done eating for 5-10 minutes. Â A quick casual dinner turned in to an almost 2 HOUR event! Â Yes, 2 hours! Â
How is the crowd there on a Friday night? Â Absolutely ghetto. Â So ghetto and trash in fact, they have 2 paid security guards standing there just to watch the bar area and make sure it doesn't get out of control!
T.G.I.Friday's doesn't have a great menu anyway, but we had a coupon. Â Definitely not worth the trouble. Â It will probably be another year before I make my way to this place.
Worst Friday's I have ever been to. I love Friday's but not this one. The staff is rude and lazy. ESPECIALLY the wait staff who seats people not based on when they arrived but on how they think they look. I was standing by the hostess stand for a few minutes alone waiting for a table in my work clothes and no one offered to seat me. Two couples came in behind me and the hostess came over and promptly sat them down. The restaurant was packed. The couples even looked at me and giggled as they were being escorted to their table. I turned to leave and the door man said "mam wait let me get someone to help you get a table". He then called a totally different hostess and she said "its very crowded let me see if we even have a table". Unluckily for me, they did. So I sat down. My waitress was quick to come over and take my order, so I thought "ok this is going better". I ordered the usual Jack Daniels Flat Iron Steak  - Medium. It came out over cooked and the potatoes were cold and stale. So Gross. I was starving so I ate it as I had to get to Lowes before it closed. It then took another 25 minutes to find my waitress to get the bill because she was off socializing. uggh...then I spent the whole night tossing and turning and sick to my stomach. I will NEVER EVER return to this Fridays ever again....If you have the choice try another one of the chain restaurants at Beacon Mall and not this one!
Review Source:My husband and I stopped here for dinner, I have heard the ribs are good, All the TVs were up as loud as they would go, so then the canned music had to be turned up all the way. It was SO loud in there and we were waiting to get someone's attention to seat us, I got such a headache with all the noise, that we just left. Why does it have to be so loud??
Review Source:We decided to go celebrate my husband's birthday at Friday's with a mutual friend of ours.  We walked in and noticed that the place was still pretty empty, granted it was a Monday night around 630pm.  We got seated pretty much right away and the girl up front brought us our menus and said Chris would be right with us.  We didn't expect "right with us" would mean 20 minutes of flipping through the menu waiting for our server to come.  The server asked us if we were ready to order and I said, "water with extra lemon" and he replied with "how about the entrée?"  Apparently he was upset that we wanted our drinks first and not the food with the drinks.  Regardless, my husband ordered a tall Stella and the filet and ribs.  I ordered the Steak Fajitas and our friend ordered a blue slushy drink with fried mozzarella sticks and the bruschetta chicken.  So about 30 minutes go by and 2 plates of mozzarella sticks arrive on our table brought to us by some other person that was not our server.  We didn't order 2 mozzarella sticks and yes, we still haven't gotten our drinks.  We told him we haven't gotten our drinks yet and he said that's Chris's job.  Apparently Chris heard us and got our drinks and set them on the table before we could tell him we didn't order 2 mozarella sticks and how I wanted mor lemons.  Anyways, after another 15 minutes of no Chris G. my husband went straight to the bar and got the lemon slices on his own.  The bartenders were busy chatting and chest pumping with one another to notice.  Another 15 minutes we got Chris G's attention that the extra mozzarella was not ours and he just put it on the empty table next door.  We should have eaten it because our entrees didn't arrive for another 20 minutes.  So, apparently, my husband's entrée was luke warm and I had to wait until my steak and onion platter stopped sizzling before I got my tortillas, lettuce and sour cream (had to request the guac because they forgot it) and then our friend's entrée came.  Our friend ordered the peanut butter pie, but after waiting for 20 minutes we got tired and I got up to approach Chris G. to get the pie to go and the checks.  He then goes and tells the server to get the pie to go.  Hmmm, I thought we ordered the pie 20 minutes ago?  So, we were waiting for the pie that never came if we were just content sitting there.  I had to go approach the manager.  She did apologize and gave us 20% off saying that the front was seating too many people at tables and how each server was to only service 4 tables.  4 tables?  And he still couldn't get our order straight?!?  Chris G. said that it was not his fault that the kitchen staff was messing up everyone's orders.  Hmmm, Chris, thanks for the no-refills, no asking us how our order was, no checking up on us and oh yeah, forgetting about the pie until I asked for it to-go.  He then even asked me if I wanted the birthday thing for my husband.  I had to say no...who knows how long that would have taken...tomorrow?  The service is forgettable, the food is mediocre, and the ambiance is non-existent.  Want a better serviced Friday's, go to the one next to Springfield Mall.  Don't even bother with Route 1 restaurant chains...Oh yeah, his tip for the night, $2 and that was being overly generous.
Review Source:I thought this was a great TGI Friday's! My husband and I went on Saturday for lunch. It wasn't busy. We were at Lowe's, got hungry, and stopped in to eat. The food is just like every other TGI Friday's. Personally I am not a huge fan but they have some decent items. The thing that made me want to write a review was the service. It was great! The server was informative,truthful and attentive. I asked her about their new chicken sandwich with green sauce and the Honey mustard chicken sandwich. She said her preferred the green sauce but the Honey mustard one was more flavorful and probably healthier. I went with the green saice just to check it out and she was right the other probably would have been more flavorful. The green sauce was more like cheese than a sauce but decent. They had run out of the texas toast the sandwich normally is served on and the manager came out and let  me know and offered a free dessert. The server followed behind to make sure we were aware and were ok orwanted something else, she too asked about dessert. I thought it was great that they apologized and offered solutions and made sure I was not dissapointed. GREAT service I will definitely be back. The service was much better than any other Friday's I had ever been to.
Review Source:I guess I should've gone on a Friday and not Sunday...but this had to be the worst Friday's I've ever been to. Now I don't hate Friday's as an establishment, they have pretty good drink specials in certain areas and the food isn't completely horrible...but this one could've been run by a one armed monkey and a rabid dog for a sidekick. I only stopped in here for drinks, as I walked in, the floor kept trying to claim my boots, there was seating available but I had to wait 5 minutes and throw out an "excuse me" to get help...oh and let's not forget the lady that kept starring at me and when I starred back, I got an eye roll...LOL! The bartenders were good at keeping the other guests entertained by flinging drinks in the air and across the bar...thanks for the beer shower! Oh and for some reason there was a wet popcorn smell...Still wanna go?
Review Source:Even at 12:30am on a Wednesday night (technically Thursday morning) me and the dh were able to catch a quick bite without any hassle. The server was cordial and attentive. Â Ordered the California Turkey Burger which was okay...nothing special by far but filling nonetheless. Â My dh had the Jack Daniel's Chicken (oddly reminiscent of Famous Dave's own Cajun Chicken sandwich); he was satisfied.
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