I have been here several times and everything is usually okay. The last time I was here my experience was not that enjoyable. We decided to sit in the bar, but that was a decision that should have been re-thought. They only had one poor guy waiting on the entire bar area + the patio area outside. It was a pleasant night out, so the patio was packed. Meanwhile, there were 2 bartenders for a total of 4 -6 patrons the entire time I was there. It just seemed a little unbalanced. We had to wait 10+ minutes for a draft beer and a glass of wine.
The food was okay, but I was really disappointed in one thing. I asked if I could switch out the bread salad (since I can no longer eat gluten) that accompanies the grilled shrimp entree, and was told no. Huge bummer because then my experience was limited to about 2 items on the menu.
I ended up with the petite filet with french fries and asparagus from the small plates menu. The filet was cooked and seasoned well enough.
The one perk was that they carried my favorite Kim Crawford Sauv Blanc.
We did go today, and were turned away because we didn't have a reservation. Â I mean, the restaurant was empty, the parking lot was empty, and it was 10AM, but I can totally understand why a reservation is necessary.
Knowing now that we just lucked out the first time, and a reservation is necessary to eat here, I doubt I will bother coming back.
The fire grilled Atlantic Salmon was great! I wish the service was as good. Â I was the only one setting at the bar, and out took 15 minutes to replenish my empty beer. The bar tender was busy, but the manager was just walking around like he was lost? You would think he could give the guy a hand.I will finish by saying I have had bad food here.
Review Source:Didn't know what to do on a rainy Friday night, so decided to go out for drinks with my boyfriend. I can't comment on the food since the kitchen was closed by the time we came, but we had already eaten. Perhaps if we're early enough, we'll try out the small apps next time. The 1/2 price drink specials are an awesome deal since we got the 1 liter long island ice tea to share, glass of wine, and a chocolate martini. Hey, since I couldn't get my espresso martini since they were missing a key ingredient, the chocolate martini was paid for by our server. Free drink on the house? Even better. And since we felt bad, we tipped well for excellent service by our server. 4 drinks for less than $10! Really?!
For a chain restaurant, drink quality is very good...actually much better than some local clubs/bars. Tasty and strong enough to give you a slight buzz. I wish I was still in town, I'd be a frequent every weekend. More drinks, wallet-friendly, happy times! We'll be back!
Wish this rating was higher. Â But I have to agree with some of the other reviews on here. Â The food is excelent but the service left A LOT to be desired. Â We showed up and were told it would be a 25 minute wait. Â Not too bad for a Saturday night but considering there were 6 empty 4-tops I couldnt understand why. Â We were seated in about 15.
My wife and I and son #1 each ordered from the small plate menu. Son #2 ordered off the kids menu. Â Each of our dinners came out one at a time and the three of us were completly done and plates cleared before Son# 2's meal was served. We even had to ask about it or I feel fairly confident it wouldnt have come out at all. The waiter apologized and blamed it on the kitchen (not his fault)...then had to ask again what he had ordered. We were expecting a discout as the service was so bad. Not the case. Â When the bill came we argued with the waiter about paying for the kid's meal that came out so late. (I mean it was only 5 bucks). He apologized and said he thought someone else had already taken care of it (agian not his fault).
I think we'll stick to the Hamilton Towne Center Houlihan's from now on. Never had a problem at that location.
If you end up at either location, try the BBQ Chicken Flatbread. Â Pretty delishous and so are the Chicken Lettuce Wraps.
And the beer was cold.
Following my last review, I was contacted by management and they did a great job of following up with me regarding my review. Â We returned to the restaurant and had an outstanding server, one who had no clue about our previous not so hot experience. Â He was attentive, knowledgeable, and as a bonus that is appreciated but not expected, he had a great personality. Â I ordered the ribs that fell off the bone and were finger licking good. Â My hubs had the steak fajitas which he seemed to enjoy. Â One other thing I failed to mention previously is Houlihan's unbeatable deal of 1/2 off all alcoholic beverages. Â This is only at the Castleton location however. Â Looks like I'll be coming back after all.
Review Source:I've been to other Houlihan chains before and they are pretty consistent.
Came here tonight between showings at the AMC for the Heartland Film Festival.
My 2 lady friends and myself had the chopped salad on the Small Plates menu and my friend Marty enjoyed the meatloaf from the regular Dinner menu. Â A big thank you to my friend Marty for treating me for my birthday! Â I'll return the favor next week for his birthday :-)
Good service and great company. Â A very enjoyable evening.
Looking at the menu I thought this was going to be a better experience than it was. Not that it was bad. The menu is just typical chain food. Me and my friend really liked the idea of ordering multiple small plates. So we got five. There was a lot of variation in quality it seemed. The best was the lettuce wraps. Seriously I waq surprised too. The worst was the Vietnamese shrimp spring rolls. They come with a trio of sauces all of which were disgusting as were the rolls.
Get the lettuce wraps. Don't get the shrimp spring rolls.
I love going there for "pre gaming" before going out.
They have long islands in mugs for the price of $4.50. They also have different flavors/variations of the long islands. It can be a little pricey, but if you become a member of their text/email club they send out certificates for discounted food. Wait staff is overall attentive. I've never had an experience so bad that made me never want to return to houlihans.
I am a huge fan of Houlihan's. I am generally skeptical of chains, but this one won me over. The tapas/small plates are great for not overstuffing yourself and/or trying multiple things. My favorites so far are the veggie burger (seriously one of the best restaurant veggie burgers I've had - they often suck) and Truckstop Fries, which have a delicious sauce and are much better than the name might indicate.
Another thing I love is the service. If you are not happy with your food, they will offer to bring you a replacement or take it off your bill. The last time, there was too much dressing on my salad for me, so my waitress brought me a new one with dressing on the side.
Gotta love the cheap drinks, too. This place is good for both an intimate date and a big group party.
Four stars - It is what it is. American fair with cheap, but good, drinks.
Does Houlihan's have the best food? No. Would this be a place I would take out of town guests? No. But Houlihan's is fine, if all you want is drinks and appetizers. The small plates are awesome as you can try a bunch of stuff, which is especially convenient if you don't know what you are in the mood for. My husband loves the nachos, and we both really like the stuffed mushrooms.
All the staff we have encountered are friendly and service is good. They are there when your glass is almost empty, ready to get you another. But they don't hover and constantly interrupt.
Seriously though, you can't beat the HUGE $4.50 top shelf long island. We love to pop in here after seeing a movie on date night. Â
Seems like a great place for drinks with the girls, or for larger parties.
For what it was...ok at best. My gf said the sangria was good. We ordered flatbread with mushroom and arugula. It was decent. Bruschetta was different because you assemble it yourself but taste wise...it was just ok. Thai wings were good. We sat in the bar area just to chill with our semi large group. Service was just ok. I guess there was a reason why I never went before to any of their establishments until now due to friend's invite.
If it wasn't for good company, I don't think it would have been tolerable.
Although a chain restaurant this specific location inside Castleton Square Mall offers happy hour all day everyday and select appetizers (their big small plates) for $6 (food is 5-7 or 9 until close) with friends/family you can expect a good time.
Tip: If you get sangria or long islands during happy hour - get the pitcher! It's only a little bit more money than the glass but you get a heck of a lot more!
Ok, 2.5, maybe.
This review has nothing to do with the food. In fact, the food menu is pretty freakin awesome, and on Tuesdays, they have 1/2 price drinks and a $5 make your own burger. So, yay there.
What gives this place 2 stars is THE SERVICE. The servers were not mean or bitchy, but this place has no rhyme or reason to it when it comes to the waitstaff... The following is quite a bit of a rant, so I apologize, but honestly it was horrible and I am embarrassed for the management. Ouch.
My dad and I ordered wine. He ordered Pinot Noir, I ordered Chianti. Â Then we ordered our food a few minutes later. Our drinks never came. Later, the waitress said to me, "so, we're out of whatever you ordered". Um ok, do you not know what Chianti is, you probably had no idea what I said and couldn't pronounce it, therefore "we don't have it". So I said "o,h ok I'll just have the pinot noir like him". A few minutes later our food arrived. Still, no drinks. Some other waitress came by with one pinot noir but then she took it back? Then the original waitress came by again and asked us WHICH pinot noir we wanted... I guess there were 2 and we hadn't specified, but isn't that something you should ask when your customers order?
We got our main course, finished it. No drinks. AFTER we finished, our drinks finally arrived. They were very full and my dad and I didn't even finish half of it. THEN the waitress came by and asked if we even got our food yet since she hadn't seen us eat it. Well, we ate our food quickly, clearly because we hadn't be able to wash it down with anything DOT DOT DOT
My burger was fine, you get a lot of side choices that can also be healthy like mediteranean orzo-nomnom. The parents got the sliders and the flatbreads looked pretty good too.
Everything was really reasonably priced and if you go on their website, they give ALL nutritional value. YOIKES!
I'm used to having great service and knowledgeable waitstaff, but this place falls too short for me apparently. :
I haven't written a review of Houlihan's yet because I didn't know exactly what to say...let's start with this: Â I ADORE THIS PLACE.
A group of friends and I show up almost every weekend for some food, drinks, and laughs. Â The bartenders are good at what they do; the long islands are amazing. Â I have to recommend the raspberry. Â Other drinks that they serve are good, too, but when it's $4 for a huge pitcher I can't order much besides the long islands! Â
The food is great and the menu is perfect for somebody like me who doesn't typically eat a lot in one sitting...and I'm not always going straight home so taking leftovers doesn't always work. Â You know how it is. Â Houlihan's has the "small plates" section on the menu and we hardly ever order anything from any other part of the menu. Â The BBQ Chicken Flatbread Pizza is one of the best things they offer, in my humble opinion. Â The Truckstop Fries are so bad for me but so delicious. Â Let's not forget the stuffed mushrooms, which come with horseradish sauce...okay, I have to stop here before I make myself hungry. Â It's too late on a week night for a Houlihan's run!
These guys have done such a good job with their rebranding (a few years ago), menu updates and modern decor. It's truly a place that took the time to work out the details that makes you want to come, relax and enjoy your dinner.
Their small plates, good price points, coupon offers and atmosphere will keep you coming back.
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