We went on a Friday so we knew it would be busy so , we were told it would be a 35-40 min wait and were asked to order our pizza while we wait  so it would be at the table when we sat down......HA!  Not true.....  An hour of waiting at the bar we got our table and informed our server that we placed our order already thinking that it was ready ... HA! Not true again !! we waited another 35 min until the pizza arrived.  After we finished , our server took our pizza in the back to wrap it up ( usually they do it at the table) and to my surprise (not really thinking about the whole experience) she gave us the wrong pizza!!!  I'm not sure if I want to go back again.  Friends and I have had other poor experiences and when we have mentioned it to the manager he gives the attitude of " what do you want me to do about it ? "  VERY DISAPPOINTING because I love the pizza.
Review Source:My boyfriend took me out to Lou's tonight... My first time! He had a side salad, we shared the dip trip app witch was delicious (I'm going to attempt to replicate the garlic dip at home) and we had a medium pan pizza with all my favorite toppings. Superb!
Our server was ok, I have pretty high standards for servers though, but she certainly took good care of us.
We had a reservation, but still had to wait 10 minutes or so for our table. So I would recommend having a reservation on a busy Saturday night. We also per-ordered our pizza. My boyfriend said the pans can take a long time to cook, so per ordering cut out some of the wait.
Too good!