OK. So, they made it up to us with room upgrades and candy for the remainder nights. Bottom line is that they had to make a decision between inconveniencing us and inconveniencing another group and we lost. Still, not a pleasant experience. It's a tough business.
Besides the bumpy customer service experience, this is a run-of-the-mill Marriott. It's good enough for quick business travel. The staff, however, is very attentive. The restaurant is better than average without being great.
It was very nice and clean, but the pillows were extremely uncomfortable and small.
We booked at a AAA rate that included breakfast but since they had just started this promotion there was a lot of back-and-forth with the guy at the front desk to get it figured out. After all that they still charged us for breakfast and it was a pain to get it off the bill.
If you are gold or platinum elite, or just staying on the concierge level this Marriott is for you! The front desk was ready for me upon check-in on Monday with my card so I was there for all of 10 seconds. The concierge lounge also was far above average with full dinner fare beyond the normal assorted vegetables and tiramisu for dessert, far above the normal cookie plate.
The real golden opportunity came tonight when the general manager held an elite appreciation reception featuring free top-shelf cocktails and high-end dinner fare. They even used fresh items from their hydroponic and greenhouse gardens!
As a platinum member traveling all over the United States I must say how impressed I was with this Marriott over many others I have stayed at. I will certainly be staying here for now on!
Don't judge a book by the cover. Looks great from the outside and lobby, but has issues. On my current stay; slow internet speed, drinking glasses in the room filled with sediment, the in room cofee maker produced a cup that had a level on slime on the cup of cofffee.
Stuck here at a meeting; but not coming back
I stayed at this Marriott when I had to travel here for work. Â It's your basic business hotel. Â It has everything you need, but it's definitely not one of the nicer Marriott's I've stayed in. Â It's on the older side and the beds/pillows weren't as comfortable as I would have liked. Â I will say this, all the staff here I encountered were incredibly friendly and accommodating - definitely top notch.
I ordered room service one of the nights and the food came out quick and was reasonably priced (for room service). Â It was quite tasty too!
This has become our home away from home in the Minneapolis suburbs. Â The staff is exceptionally friendly, the weekend prices are fantastic, the rooms are a bit dated but always spotlessly clean, the beds are super comfortable and most importantly: it is QUIET. Â My favorite part of this hotel is the warm pool with a box of pool toys.
I would not recommend the breakfast buffet unless it is included with your room. Â If included, then it is totally worthwhile.
Basic, semi-dated but clean and comfortable hotel. Â Functional rooms with decent amenities. Â The staff were friendly and accommodating. Â We couldn't believe that they were charging for internet usage in this day and age, but whatever, we were visiting family so it wasn't a big deal to us. Â I don't know how hotel pricing in the area generally goes, but I felt like we got a great deal compared to similar hotels in other cities.
Review Source:It was the middle of January and it was freezing cold! Good thing i booked this marriott next to my company's corporate office so i didnt have to travel far.
I was impressed by how fancy it looked and i've stayed in a lot of marriotts to know that this was an upgrade. when you walk in, the door opens to lounges and a bar full of business travelers. the hotel was serving free coffee and warn cookies- probably cause it was under 10 degrees outside!
the front desk folks were easy to communicate with- asked for a room near the elevator and i got it. asked them for directions to targer.. i got that too..
i used their hot dry sauna- good thing there was no one there... they have an indoor pool too but it was pretty dead.
anyhow- this marriott was nearly resort like- everything you need is there, i definitely would book this place again.
Recently attended an all day conference here and really enjoyed myself. The breakfast coffee and pastries were fresh and hot (the coffee anyway ;) and the buffet was kept spotless. Â The chairs were comfy (perfect for long lectures) and the lunch was delicious. I ordered the steak salad with onion rings on top and was surprised that the steak was perfectly cooked...not an easy task when cooking for 250 people. Others had the chicken...which also looked yummy. I can't wait for the same conference again next year!
Review Source:There was a large dog showing event here this week (Sept 28-Oct 2). There are hundreds of dogs staying in the hotel.
Though they have been mopping the lobby a lot, the carpets in the lobby are full of dog hair. The elevators now smell like cleaning solution and dog.
Normally Marriotts charge a $75 - $200 non-refundable cleaning fee but this week they are charging a $200 REFUNDABLE fee. That tells me that unless the dogs stain the floor or furniture, no special cleaning will be performed to make the rooms usable for alergy sufferers or tolerable for guests who prefer not bask in the smell and hair/dander of previous guests.
I have not noticed unusual amounts of poo on the grass so it seems that the guests themselves have been respectful. I wonder how much the hotel is going to invest in cleaning up after the canine guests on the inside of the hotel... especially if they are refunding the deposits. I don't mean to accuse the Marriott SW - they may very well wash and scrub all room and hallway carpets, furniture upholstery and bedding but I thought this post might be a good heads-up to those who stay here frequently.
I stayed at this hotel for 4 months (was managing a project in the area). I checked in every Sunday night and checked out every Thursday morning during my entire stay. The only fault I was able to find with this hotel was the TV (not a flat screen like a lot of hotels now have).
As stated by other Yelpers, the rooms were very comfortable. The beds made it very difficult to actually want to get up and go to work every morning!
The Concierge Lounge ( for Marriott Platinum members only) had a very nice breakfast spread every morning. I don't eat meat for breakfast so I don't know what, if any, meats were provided. What I did enjoy was the abundance of fresh fruits (pineapples, melons, strawberries, grapes, etc.), oatmeal, baked goods, beverages (water, soda, OJ, coffee, tea) that was provided. In addition to the breakfast spread, the Concierge Lounge also had a great early evening buffet.
The Front Desk personnel was incredibly nice and helpful. I was greeted by name upon arrival every week. The restaurant staff went out of their way to prepare my meals to my specifications without ever making it seem like a burden.
The gym was great too. I usually work out in the evening so I did not have to wait to use the equipment. There were a total of 3 treadmills (each having a TV screen), 2 bikes, 2 ellipticals, 3 balls, and plenty of free weights. The hotel has an indoor pool and hot tub but I did not use them.
Like I said, the only issue with the hotel was the TV. Aside from that, the hotel and its wonderful staff made my 4 months in Minnetonka very pleasant.
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