Ugh, my experience was so terrible I emailed corporate about it:
I am really unsatisfied with my order and likely will not order from this location again. My order was supposed to arrive at 8:32; called around 840 to check in when it hadn't gotten there. I was told that it left at 8:24 and would be there soon and to call back in 10-15 if it wasn't. I called back at 9 to check in and then again at 9:28. I was placed on hold for 17 MINUTES before I was gotten back to. The associate who answered the phone was rude and didn't understand why I was upset. I was then told(after being transferred while I was still talking) that my order was cancelled. At no point did I cancel my order. And if my order was cancelled, why was I told that it had left for delivery at 8:24? At this point, it was 3 hours and 15 minutes after my original order time. I was offered a credit of my order amount with out tax and delivery (15.00).
My previous experiences with this place were fine, but I'm pretty sure that I'm never going to order from this location again.
If I could give it one and a half stars, I would. It is a Pizza Hut so the food is the same just like at any other Pizza Hut, but my review is about the management and employees. They're pretty much rude and obnoxious and don't know anything about customer service. I say replace the management at this place. Problem solved.
Review Source:OK so I love the bread sticks so I gave them a shot at winning me back with the $10 pizza box deal. The 1st time (yes I gave it a 2nd chance) I ordered on line and asked for extra sauce on the pie pick up. It asked me for my credit card information and I gave it. When I went to pick up the pie, they asked me for $11 something. I told them I paid online and they said that's for next time if you order delivery they don't take pre- pays for pick up. That aside the pizza was sauce less and under cooked. When I called in they said they would give me a credit next time I ordered. So I did and they gave me $3 off and OMG this time was worst. The bacon was undercooked and mostly just fat. The bread sticks were so burnt on the bottom that my dog wouldn't eat them. Sorry Pizza Hut but this time you loss a loyal Pizza lover.
Review Source:Well I don't go to this Pizza-Hut location, but knowing that its a chained restaurant. It will taste the same at every other location.
When I was a kid, Pizza-Hut was the bomb! But during that age, and as probably for everyone, I preferred to eat chocolate ice cream than a meal. Anyways ...
Cardboard. Cardboard. and Cardboard.
I had their $10/20 Big Box or whatever the hell you call it promo they had, and my god, I should have went to Domincks and bought wheat bread if i knew what this pizza was going to tastes like. All bread, little to no sauce, and very little cheese.
Now I'm sure all their pizzas aren't like this as you can customized your own. But it just tastes bad. BAD. I wondered why I haven't had pizza hut in a while, but now that I unfortunately ate one, I realized why. I wouldn't even eat here drunk.
I called for carry out. Maybe I have an accent,( but hey ! this is Chicago, you have all sort of people. ) and Brian (he has accent himself) can't understand my name is Vince, and he put Victory "?!?!?!" I thought to myself maybe he is new he don't even quote the time for pick up. But I order in different Pizza hut before so I know its gonna take 15 minutes.
I arrived there 15 minutes later, there is no one in the front register (I guess they take off the chime from the front door - read : Casey C's complaint) I literally stand there 5 minutes trying to get attention from the kitchen crew. There were at least 3 different crew in kitchen that make eye contact from where I standing. Finally, An older guy (I am guessing delivery guy) come in by the front register and take a piece of paper from the register so I ask him if there is anyone that can take care of us.
He went inside and told the manager there were LINE of people up front that need help. (I can hear they talking back there). The manager finally come out NEVER apologies for the wait and ring me up as nothing happen. REALLY.!
I understand maybe you short handed, maybe you need to meet your Labor Cost, or Food cost (the pizza was meatless), but I am sure you District Manager didn't ask you to cut corner and SACRIFICE your customer. Cross train your driver so they can help out in the register, cross train your crew so they not only help you in kitchen but can ring up register properly (& politely), use weight to weight your premium items, so you wont under-portion or over-portion.
Wish I could give no stars. Â One hour and twenty minutes later and the delivery driver showed up with only half of my order. Â I called the place two different times and they told me the driver left half and hour before he actually showed up. Â I live 10 minutes from the store. Â Won't ever waste my time with them. Â Refused my cold pizza.
Review Source:I simply COULD NOT *believe* my eyes when my pizza came. I was so flabbergasted I almost fell to the ground. Not only did it take Pizza Hut TWO HOURS (that is 120 minutes) to deliver a pizza to my home, which is only 1.5 miles away, but when it arrived, the pizza was wet. A SOPPING, SOGGY MESS. I lifted the pizza to my nose to see if this was indeed real, and the wet crust smelled of Pepsi. That's right folks, Pepsi Cola. Some madman dipped my pizza in soda and delivered it to my house two hours later. I began to feel bile crawling up my throat and my vision getting foggy. THIS COULD NOT BE HAPPENING. I leaned against a table for support, as I let this incident soak in (no pun intended). The delivery boy asked me if I was feeling alright. In reply, I let out a loud, sharp scream that sent him running from my porch. Tears leaked down my face in rivers of sadness, as I hurled damp triangles of pizza at the back of his car, as it sped away into the summer night.
Review Source:I love pizza and even don't mind Little Ceasars down the street from them. Â I have always thought Pizza Hut was decent pizza. Â I had past by this place several times and had always thought that i would give it a chance. Â I made the mistake of giving it a chance last night. Â The crust had no taste, was doughy, and the flavor it did have, was not pleasant. Â It was one of those dinners that I thought, oh its edible. Â I only thought it was edible because I was starving. Â I had two pieces and threw the rest away. Â I never have that issue with PIzza. Â If I wanted to stick to a diet, this is the place for that. Â Next time I will do myself a favor and pass on by.
Review Source:Rude and sarcastic service, turtle-speed delivery and terrible, cold food have come to define this Pizza hut location. The metered city parking lot, closet-like takeout reception area and busy location doesn't really improve anything. But after receiving some decent coupons in my email inbox, I decied to roll the dice (see my casino yelps, I like gambling) and ordered a large pan pepperoni pizza for about $7.50, takeout. I'm a sucker for these deals, it's genetically inherited.
Being a late lunch person, I put my order in around 3pm on a Wednesday. The online receipt told me to pick up the pizza at 3:15 pm. I arrived at exactly 3:15 pm walked in the door (ding) and no one was at the counter. Judging by past reviews, this is the norm. But I was greeted within about 30 seconds by a female and was paid up within another minute or so. I walked in with a pretty hard look on my face just to see the reaction and was still greeted politely, which I reciprocated.
After I paid she walked away silently with no indication of how long I would be waiting. Thankfully the next time I saw her, about two minutes later, she was bringing my pizza to me. It was very hot on the bottom of the box and I opened it and inspected it on the counter right there. It looked good, topping was correct, so I left.
I got home and started eating and was pleasantly surprised to be eating a pretty good Pizza Hut pizza. It's always been very greasy and the pepperoni added to that, but it still tasted fresh and the crust was firm, dense and buttery. One problem I've had here in the past was undercooked crust. But I have only bought stuffed crust , this was my first traditional pan pizza here. I was bombarded by thoughts of what the first Pizza Hut location's pizza must have been like. Probably outstanding.
The four star rating is based on my March 2011 carryout experience solely. The pizza, service and overall experience were very good compared to what I have read about this location. I have a car, so I very rarely have pizza delivered and cannot expound about that particular service. I was there at a downtime so I have no real reference on what it's like there when it's busy. But my advice for pizza lovers on big game days: Digornio.
even though my most recent experience with this place was pretty good, i can't bring myself to go above 2 stars. the memory of that horrible day still stings.
however, i had a friend coming over, and we always "order some sticks" when we get together, meaning, we get every kind of stick imaginable... from pizza hut. so even though i live ridiculously close to this pizza hut, i ordered for delivery because i'll be damned if i'm gonna set foot in there ever again. i also ordered online, figuring that would reduce the chance of them screwing up my order, and of course that way i didn't have to talk to anyone.
i must say:
-the order arrived even earlier than the estimated delivery time- i think it was about a half hour.
-everything was correct and still hot.
-bread sticks, cheese sticks, and cinnamon sticks = still amazing.
-the new stuffed pizza rollers are quite tasty.
-their pastas are surprisingly good!
so my relationship with pizza hut will continue. but on a few conditions:
1. only order for delivery.
2. only order online.
3. always use a coupon or do some kind of special.
4. they keep up the decent work. if they fool me again, shame on me.
The pizza order is in... everyone place your bets. Will the pizza take double the estimated time, come out wrong, have part of the order missing, or all of the above? The last time I was here, I walked in for pickup, payed for my pizza, and was told it would be another 10 minutes. OK. I walked outside, lit a cigarette, and got a phone call from a number I didn't recognize. I answered, and it was someone from Pizza Hut (I can see them through the window on the phone with me). They are out of stuffed crust, would I like something else instead? Another 10 minutes? They hadn't even started it. I hang up, walk inside, ask the guy at the counter what the deal was, and he assures me everything is fine. Another 15-20 minutes later, I come back for the pizza, and they forgot to make the pizza rolls for my order. I got my money back - and they let me keep the pizza. I would have rather waited an extra half-hour for a better place to get my pizza right.
Review Source:So the I go PIZZA HUT because my bank is around the corner and i keep seeing those damn $10 commercials, Its hot as hell so I wasnt feeling cooking. I got there order and she tells me 20 mins. There was A/C in the store so i of course didnt mind. Now about 10ish mins later she tells me my order is ready. Â I thought that was fast but i didnt have a special order figured maybe it was already getting made.I get home and the pizza is RAW!! the dough is super thin, and crust was the color of raw dough. I tried to eat it barely got 1 piece down. Needless to say my dog had a great dinner (great for her standards).
Review Source:If I could give this place 0 stars, I would without hesitation.
I have ordered from them a couple of times through their "delivery" it was always late and the pizza was cold. However 2 days ago, they really lost me forever.
I walked in one day after work, I live about 4 blocks away. I merely wanted an order of bread sticks just to munch on (those things are addictive). It was 3:00 in the afternoon, there were no cars in front, and no one in the lobby. I walked in and the door chimed which is supposed to alert the staff that someone is waiting. I stood there ... and stood there. For 2 minutes, no one came to the front. Then I said "Is anyone here?" to complete silence. Then moments later an older grey haired guy walked by in the kitchen made eye contact with me and kept going. He walked by twice more and I said "excuse me can I be helped". He never answered me or took a second to even pause.
Then, angered, I went and opened the door again so that the chime would ring a second time. I had now been waiting alone in the lobby for over 5 minutes. Then a helpless employee came out and said "If you're looking for your order, its not ready yet." - Excellent.
I said no, I just wanted an order of breadsticks. And he said, okay hold on - and then left again towards the back kitchen. I stood there for another minute or so in silence. Normally I would have left, but I was so angered and in an odd way fascinated at the HORRIBLE service that I was going to stay and complain and also get a full list of ammunition for yelp.
He returned and rang up the breadsticks. I went to hand him cash and he said "No my manager has to take the money." Hmmm... what?! But I was happy to see the manager, because then I could tell him/her how much their place of business sucked and their customer service is ridiculous. Also on his way out he informed me my breadsticks would be ready in "10-15 minutes". WHAT? Wait a minute.
I said I wasn't waiting that long and that I wanted to talk to the manager. He left again, apparently to go and get here. A minute later he popped back in and said "oh okay they are done", only to leave again with me empty handed.
Then a woman came out carrying 2 breadstick orders. I thought, okay they are trying to redeem themselves for making me wait almost 20 minutes for 1 order of breadsticks. She rang me up and charged me for 2 orders. I said, "I only ordered 1 order however.." before I could finish she snatched the 2nd order away and demanded the 3 bucks from me. I asked her if she was the manager (since I was told the manager would be coming out) - she looked down at the register, paused, and said ... "no"
So obviously she was the manager and she didn't want to deal with any troubles caused by her or her inept staff. Well how about this Pizza Hut on Lawrence - I will never return. I hope you all have read this review and I sincerely hope that you will NEVER EVER go to this Pizza Hut again. TRULY HORRIBLE!
THE ABSOLUTE WORST
The guy who takes order (calls himself manager of the store) is really rude and looks like frustrated from his life. When you ask for some more toppings in $10 pizza, his face becomes pale as if he is doing us a favor. We are never going to this pizza hut again, found another location.
Review Source:I wish I could give a place zero stars, because this place is so far down that I had to create a Yelp account to complain about it.
I am a five minute drive from this location. This is the only location even remotely close to me. So I called, craving a pizza for dinner. I hate Dominos, and I don't know any of the local places yet, so Pizza Hut was my choice du jour.
Except... they don't deliver to me. "What?" I ask. "I don't understand. You're a five minute drive from me!".
"Alas," the imbecile on the phone answers, her voice devoid of any semblance of higher brain function, "We stop at the intersection of Broadway and Irving Park. You, unfortunately, live a whole thirty feet past this intersection, and so you are forbidden to enjoy our cheap-and-filling pizza."
"But!" I propose, "Might I walk out in the cold and the rain and meet your driver at this intersection, so that I might enjoy a full stomach tonight and so that you do not have to break your silly boundaries?"
"No," I am told, the woman's voice sounding more and more like a chihuahua that has been recently neutered, "That's against The Rules."
At this point, frustrated, I hung the phone up on them.
Now, I don't know about you, but I personally think Pizza Hut would be willing to bend the rules and bring me pizza, seeing as how a) I'm a customer (which they rely on to stay in business), and b) I'm a pretty awesome tipper (which, sucks for them, they'll never find out about that aspect).
So now I'm going to get on Grub Hub and find another place to bring me food tonight, and say SCREW YOU to Pizza Hut, because their idiocy is probably contagious anyways, and I wouldn't want to catch it through the food.
(why aren't there Papa Johns in this city?)
People, listen up: ALL of the bad reviews of this place are true. Do not order pizza from here. Unless you want it delivered over an hour late and cold. Really?!?! Is it that hard to deliver pizza on time? And when I called to check on the status of the order, i detected more than a hint of sarcasm from the male on the other end of the line. I thought I would give it a try since I was craving "fast food" pizza, but never again. Just say NO.
Review Source:I'm not a big fan of pizza chains, but Pizza Hut is one of the only chains I'll ever order from. However, this particular Pizza Hut is not worth it. The first time I ordered from this place everything was fine. Food got here quickly. Order was correct. Pizza was still warm. Ok.
The second time I ordered from here, two hours passed and there was no sign of the delivery person. In fact, I already forgot that I ordered a pizza and the only reason I remembered was that my stomach was threatening to implode. So I called them and they said the driver couldn't find my place. I asked why they just didn't call me, and they said they didn't have my number, which was a load of bull because I added it to the order. So the guy tells me that they don't send drivers out for a second time so he tells me I have to pick it up. I refused. Even though this place was down the street, they messed up and refused to fix the problem. Not only that, they weren't even being apologetic about it. The guy on the phone was being snotty and talking to me like I crapped in his oatmeal this morning. Â So I told them to just cancel the order.
Some months later, I decide to give them a second chance. I was on a budget so I wanted something fast and cheap. So I call them up and they tell me they don't deliver to my zip code, even though I ONLY LIVE THREE BLOCKS AWAY! I know this is probalbly some kind of territorial issue with other franchises. But how much sense does that make?
If you live in Lincoln Square and you want cheap pizza, I would suggest paying a couple extra bucks for something worthwhile, like Villa May or Calo.
I've only ordered pizza from here for work functions...ya know the day before Winter Break party for the kiddies, etc. I always order online a solid 3+ hours before I want it delivered since I'm ordering so many pizzas. The Pizza Mia pizzas are a steal...$6.99 for the first two then $5 for every pizza after that one. The delivery has always arrived on time and sometimes the delivery person will bring the pizzas up to my classroom for me. We all know not to expect the best pizza from Pizza Hut, but the pizza always arrives hot and satisfies my students' pizza cravings.
Review Source:i'm by no means the pizza hut advocate...but sometimes you've got a craving for cheap pizza to coat the belly for a night of heavy drinkin' after a night of drinkin'...as was the case today...
i actually went to pick the pizza up, so i can't comment on the delivery service...but we got two separate square pizzas in one box (panormous?) for $11.05...they were warm, decent in size, and were ready when i arrived...
it's no d'augustinos, but they did their job and held it down as far as a pizza hut express is concerned...now let's just see how well it stays down after tonights drinkin'...
wow. worst service / pizza-related experience e.v.e.r.
... and I see I am not alone in being totally screwed by this joint.
It has been quite some time since I have ordered/eaten pizza from pizza hut/dominos/etc... (this is after all chicago, and I like to think there are far better options) and it may be one of the last. But we were feeding quite a few people for the Super Bowl and everyone agreed Pizza Hut was just fine. We called about 4:30 or 5:00 and placed an order to be picked up at 6:00. We were told that was not a problem and everything would be good-to-go (this "guarantee" was even printed on our receipt... in two places!).
Come 6:00 we head in and begin our wait amongst several (probably about 7) other patrons. Not ONE is at all happy with their service. One guy was demanding his money back because his order was placed online and they claimed they never received it and did not have his food. Â We continue waiting and asking about our order. We keep being told, like everyone else, "just a moment. just a moment". After 35 minutes of waiting for pre-ordered food, we finally got our food about 40 minutes AFTER we were promised it would be ready.
We were never offered any discount toward that order or even a future order. It was seriously the most irritating service I have received in a loooooong time.
Living blocks away from this Pizza Hut, you would automatically think it is a godsend, right? Wrong. Don't get me wrong, they usually get my order right (when I order online) and within 15-45 minutes (depending on how busy) Â via delivery, but my biggest beef is the taste of the food. Their pan pizza comes extra soggy and their wings leave a lot to be desired. I don't think they cook their pizza and wings enough time.
The Pizza Hut on Devon/Lincoln does a much better pizza. It's never soggy. Their cheese sticks (no marinara) are killer, I eat those and skip the pizza a lot.
Pizza hut has to be the best pizza ever ( no doubt the most fattening though).
The prices aren't so bad, but this location is terrible. Their delivery times are extremely underated. their (40 minutes delivery time) is at least 75 minutes.
they always forget to bring the pop. the delivery man usually says "my bad". finally the last time, we told the manager to give us our money back or bring us the pop. they brought it an hour later.
they are always very rushed on the phone, and couldn't care less if you cancelled your order with them.
First of all, Pizza Hut has very cheap prices, easy online ordering, fast delivery, but is missing one important thing, Good Food! Â The pizzas seem to be mass-produced with flavorless crust and low quality ingredients and the pizzas cause such bad stomach aches it puts White Castle to shame.
Review Source:I wish I could give this Pizza Hut no stars. Let me start by saying that of course I wasn't expecting 5 star service... it IS just delivery pizza. But there's a certain level of courtesy and professionalism that should really come with any business.
My pizza came almost two hours after ordered (I was quoted 40 minutes online). The pizza was cold and when I said something about it, the pizza delivery man literally said "Oh well."
Finally, being a girl and home alone, there wasn't much I could do, but I tried to explain in my most patient tone that because the food was late, cold, and the delivery man refused to help find a remedy, he would be receiving a $1 tip. Cmon, that's still better then no tip. His response? "F*** you."
Never again.
I ask you how smart your employees are? Â My answer would be that they all have two brain cells; one for breathing and the other to handle the task at hand. Â Apparently, two brain cells isn't enough to work at pizza hut...
Let me explain, I ordered off the computer, so there was no language barrier/noise interference or any other excuse for this royal mess up. Â I ordered some wings, two different flavors and while the flavors were correct the wings were not. Â The hot wings were breaded, I asked for non-breaded wings. Â The parmesan cheese wings were boneless and breaded, I never would ask for that. Â To top that off I ordered tuscani pasta and well, while it sucked major balls, the fine people of Pizza Hut forgot to include the breadsticks. Â Well, by the time all this was discovered it was just too late to change anything, not to mention everyone was hungry. Â
Had the food actually been good I might not complain as much as I am right now, but the food was horrendous (as in I wouldn't even serve it to Bin Laden) and the order was wrong. Â Never again will I give PH my money!
It started well enough: I ordered a pizza and was told it would be delivered in 1 hour. The girl on the phone even THANKED me because my phone number was linked to my address in their records.
After 1 hour, i called to ask how much longer the wait... and was told that it would be about 2 minutes. I went outside with my telephone and waited 20minutes... and called again to ask... how much longer? When i was told:
1. The pizza was already delivered (um I'm hungry and there's no pizza)
2. I was not available- I was outside and the PHONE was with me! and last, I demanded my refund.
The manager agreed to refund my $16.09.
THEN sent a thuggish delivery guy who proceeded to argue with me, saying that another delivery person was outside waiting (what???) that my phone number was not working and he demanded my credit card (I wouldn't give it to him) and gave me a cold, smashed pizza in a crumpled, flattened box, then left.
I called, even e-mailed Pizza corporate (you can find it on their website) and they showed no response or  interest whatsoever. So for these illiterate, lying losers, they earn the #1 spot on my "Run for you Life! Avoid!" List! Congratulations on your complete customer service failure Pizza Hut!
Here's an update: If you complain online about lousy service and being a girl threatened by a delivery-man, the lazy-corporate-do-nothing-powers-that-be at Pizza Hut mail you one measley coupon for a free single topping pizza. So Complain, get a free pie, after ordering like, two hours before. Hungry? No time to complain? Here's the code they gave me to mention: HL that's it, the letters "H and L" -it expires 8/4/2008. Go Crazy. Â I hope MANY of you get something out of it, Because I really want these f**kers to suffer, and lose money after my appalling experience.
When you live in a city with a rich tradition of delicious, diverse pizza offerings, it's hard to be enthusiastic about the relatively bland stuff from Pizza Hut. Â I must admit that at times I've settled for their pan pizza rather than get something really good, but I guess everyone once in a while gets the urge to bypass high-quality food for greasy, quick, and dirty fare. Â I recall that Pizza Hut's products seemed to be of much higher quality 15 to 20 years ago (or maybe just seemed that way because I was far less pizza-savvy back then...)
Review Source:
The 5 best restaurants in the 2015 Denver Restaurant Week
3,611 Views | Category: Denver
The complete list of 2015 Denver Restaurant Week businesses
1,972 Views | Category: Denver
The tourists' guide to Portillos: 5 must have dishes
3,318 Views | Category: Chicago
Pho = Pronounced "fuh" not "foe" for pho-king sake
2,915 Views | Category: Denver
Indulgery selected to exhibit at Collision Conference
2,987 Views | Category: Press Releases
Not Logged In
BUSINESSES
Local Businesses
Near Me
My Favorites
SOCIAL
Blog & News
MY ACCOUNT
Login
Register
Contact Us
Add Your Business
