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  • 0

    My bf and I wanted a really quick breakfast (fast food) and passed by the big Nordstrom Mall. Not many fast food places were open except Potbelly's, and we were SO GLAD THAT IT WAS!

    I really liked how they have a variety of options on the same sandwich you want to get: either the small version which comes with less everything, or a regular version with less bread. They even have the calorie and fat count right on the board so you can make wise choices...

    Since breaky is my most important meal of the day, I opted for the regular sized Turkey sandwich with spices and HOT peppers. That pepper really added a nice zing and zip to my sandwich. It was so very good! I don't really know what the difference between this sandwich and the ones from Quiznos and/or Sub, but I would come to Potbelly's over the other two anytime!

    Prices are very reasonable. The only problem I had was that they don't serve coffee (probably not a breakfast joint anyways), but it would have been nice. You can get a variety of drinks and shakes if you're feeling like it though.

    I would highly recommend this place for a quick bite. You won't be disappointed and be sure to ask for the spicy peppers!

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  • 0

    I've been frequenting this Potbelly's for 3 years, since I work in a nearby building.

    This review is solely based on the SERVICE.

    **I think the food at Potbelly's is good for a chain and it's pretty valuable based on the good quality of the menu items and the low prices. It's conveniently located, as well.**  On to the not-so-good parts...

    It's pretty obvious that within the last year or so management has switched over.  I go to this place multiple times a week, and it went from never making any mistakes to literally making a mistake every single time I go there.  If I get my order right, my coworker's is wrong, and vice versa 99% of the time. The obvious lack of training is inexcusable. I don't blame the workers, I blame the management. Once in a while is totally okay and forgivable.  But for example, the last 4 times I went go like this:

    1. Wrong salad dressing
    2. "Pizza" sandwich with FOUR pieces of pepperoni...might as well call it a sauce and cheese sandwich
    3. No croutons (which is always funny, seeing as how they ASK you if you want them, but obviously don't listen to the answer.)
    4. Wrong soup

    This is just a sample of the last 4 times since they are fresh in my memory. But man, this gets frustrating and annoying! I want the Potbelly's service I know and love from other locations!

    Disclaimer: I have worked in similar environments for years (Panera for 3 years) so I UNDERSTAND what it takes to run and work in one of these places. Get it together.

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  • 0

    After hearing people rave about this place for sandwiches I knew I had to try it out. I decided to get The Wreck which was delicious. Packed with flavor and definitely a comforting meal for a snowy day.

    There weren't any lines when we went and since it was located in the Nordstroms mall it's definitely a convenient location for those who also want to get some shopping done.

    And the view is gorgeous from the second floor on a snowy day!

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  • 0

    We stopped at Potbelly right before we headed home from Chicago. We had heard it was pretty good food and fairly cheap, so we thought it'd be great for a quick lunch. Not a whole lot to say about this restaurant, other than it's an okay place to grab lunch. This one is in a food court, so we walked through the line and got our sandwiches.

    I got an Italian and the other got A-Wreck. Both were good, with fresh bread and fresh ingredients, and the toasting of the sandwich made it better. However, neither sandwich was anything special. Okay for a quick lunch, but nothing to go crazy over. Each regular sub (which seems to be about 8") is $5, which is reasonable, with limited toppings available.

    This restaurant seems okay for those who live in Chicago, but if you're visiting, don't put this at the top of your list.

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  • 0

    Pretty standard sub sandwich fare comparable to Quiznos. I had the Ham Sammie (thin sandwich) and it was pretty tasty. The prices are average and the food is decent.

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  • 0

    Best Potbelly in the city!  I love these guys!  I always order ahead on the internet, because the line here at lunch time is God awful (as expected for the location).  But they always have my order ready, and they remember me...and that I'm the skinny fat girl that orders the oreo shakes every day...I stopped that, btw.  

    But those shakes rock my world...the earth could be crumbling around me and it wouldn't matter if I were sipping on that shake.

    The Wreck, cliche, I know, but oh God is it good.

    Do it, often.

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  • 0

    Great sandwiches and good service.  One of the employees even gave me a suggestion to drain the hot peppers to take out some of the heat, which i will always do now!  Thanks for the tip.

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  • 0

    This location overcharged me. The mini sandwich was okay but I just don't like getting ripped off.

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  • 0

    I'm giving Potbelly's some love. I don't know how some Potbelly's get 4 stars and others get 2. To me, they are basically all the same. I don't care what anyone says, I love Potbelly's. The Italian always satisfies me. I'm a sucker for the toasted subs, and their malts are pretty damn good too. I'm reviewing this location because it's where I go to most for lunch. It's still good even if it is in a mall. I'll take Potbelly's any day over Jimmy Johns, Quiznos, Subway and Cosi. You get what you pay for, I say. And I'd like to know who has a better sandwich for under $4. And when they are busy during the rush, see how Potbelly's runs like a well oiled machine.

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  • 0

    I wasn't thrilled with this place. It was my first time at Potbelly's and normally I'm a sucker for sandwiches but this didn't do it for me. The set-up of this particular location was kind of strange and cramped. The milkshakes should really be their claim to fame, definitely not the sandwiches. I've had better. They don't seem to have a lot of sandwich options and unlike a Quiznos or Subway, you can't really see what they are doing back behind the counter.

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  • 0

    My first trip to a Potbelly's.  It definitely ranked higher than Subway or Quiznos in my book, but is along those same lines.  Only odd thing - one half of my sandwich was yummy with a nice spicy kick, the other was way spicier and made my nose run.  Same sandwich.  I don't get it.  If I had listened to my belly rather than my ever expanding waistline, I would've gotten the pizza one.  Mmmmmm.

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  • 0

    The lines get a bit long during the weekly lunch rush, but it goes super fast as you yell out your order a mile away from the counter. The sandwiches are fresh and tasty... I love the pizza sub with extra mushrooms. The frozen yogurt shakes are great, too. And the cookies and dream bars are heavenly. My only complaint: sell chocolate chip cookies!

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  • 0

    Sandwiches are ok- fine, but nothing special. The sugar cookies on  the other hand are out of this world! Yummy!

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  • 0

    You know the drill. Yell your sandwich, let it toast, pick your poisons, eat quick and cheap.

    This location is relatively indistinguishable from the others.

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