The sandwiches here are the same as any other Potbelly's-which is never a bad thing. They're awesomely made, they get the secret menu stuff and I've never had a bad sandwich made here. The bonus comes from their soda fountain which is the Coke mix machine where you can have a whole bunch of different-and somewhat crazy Coke products along with some equally esoteric flavors. Hello, Potbelly's of the future, nice to meet you, now give me a drink cup with my cup o'noodle and my fireball with extra pep.
Review Source:I love me some potbelly's! Â I moved away from Chicago and I kid you not I've had Potbelly's cravings ever since! Â They were my meal of choice to take on the plane with me when I left the Windy City.
My personal favorite is their chicken salad with lettuce, tomato, and hot peppers--it's nice chunks of chicken, with only a little bit of dressing, unlike many other sandwich locales, where the chicken salad is dripping with mayo. Â Also, some places put scoops of chicken salad on your sandwich, so you wind up with many bites that are just bread, and others that have waay too much filling, but these sandwiches are perfect, with chicken in every bite! Â (I've had a lot of chicken salad sandwiches throughout the years)
They have regular size for $4.50, and the BIG for $5.50. Â The BIG doesn't look that big (smaller than a subway footlong), but they pack it so full that I could only eat half! Â It's BIG, but the dent in your wallet is so small.
The staff here are great, and even during the busiest of times they manage to keep the line moving. Â Their cookies and Oreo shakes are delicious too! Â But seriously, try out their chicken salad.
And yeah--I ate one half of the sandwich on the plane, and the other half survived just fine after 9 hours on a plane! Â It wasn't even soggy! Â Seriously, ginormous sandwich that's more filling than Subway, costs about the same, and doesn't get soggy? Miracle sandwiches!
I've eaten at several Potbelly's before this location and they never fail to please my appetite. This location is a perfect place with shopping and parking all around.
It can get quite busy during lunch and dinner hours with a line almost out the door.
I've tried most of the sandwiches and my favorites are still the Wreck and tuna sandwiches.
Treat yourself to a shake once in a while...it's refreshing!
I was originally going to give this Potbelly's a 3 star review, but the staff members that make this place a 2 star are now gone. Whoops! Did I say that? A few months ago there were some staff members that were very absent minded and would give me wrong information about their menu items. Well, they are now gone and some really sweet and very well informed people are working their. The place is clean and they've worked on literally diminishing the existence of any long lines or wait time. Great job Potbelly staff!
Review Source:In all honesty I don't really eat here. I've taken a bite here and there from my boyfriends sandwiches but I've never ordered my own. But I can tell a place has good food even with a few bites.
This is a great place to grab a snack or a quick lunch. It seems healthier than other fast foods. Some employees are nice and others aren't. It seems to me that the males are nicer to the females and vice versa.
Regardless I would still recommend this even to the picky snacker (and I speak from experience)!
A toasted sandwich is always better. Â This place is SUPER busy at lunch, which means they're doing something right. Â The line went fairly quick and the live guitar player playing on the loft above the door was a really nice touch. Â
At the start of the assembly line, I told the sandwich maker what sandwich I wanted (I went with the Turkey Breast with Swiss), what size (Original or Bigs), and what kind of bread (white or multi-grain wheat). Â They made up the meat and cheese on my selected bread type and size and sent it through the potbelly stove for grilling. Â On the other of the grilling conveyor belt, I met the toppings crew. Â They are in charge of adding everything from mayo, mustard, hot peppers, lettuce, onion, tomato, pickles, oil & Italian seasoning, all of which are part of their freebie toppings. Â I asked for everything but mayo and oil. Â Then I took my order to the cashier and can added in a fountain beverage.
My toasty turkey and swiss was awesome; I loved the hot peppers and pickles. Â Super good and not too hot, so don't be afraid of the hot peppers...they are the bomb! Â The original size was just right for me, and I went back for a scoop of ice cream too. Â Had to feed the sweet tooth with a scoop of Espresso Chip in a dish. Â They only have mini cones, and the ice cream variety is pretty basic too; Mint Chip, Cookies'n Cream, Espresso Chip, Moose Tracks, Vanilla and Chocolate.
My staple Wreck Salad came to me with a really crappy amount of lettuce and no croutons. I had to ask the cashier to fix the crouton situation which he did by giving me approximately 9 soggy croutons. Oh boy, don't break yourself on the generosity. I have no idea why I can't get extra croutons at any Potbelly; it's not like day-old bread is a loss leader.
Forgiving the crouton sin, everything else was standard Potbelly.
So what earns a single star? The bathroom. This pit of hell supposedly gets checked every half hour. I have to hand it to Potbelly, they are making significant inroads in community development with the blind and disabled seeking work. There is simply no way this bathroom had been inspected at all by anyone with functioning vision or smell. As an assist to the fine staff at this location, I have a handy guide for bathroom maintenance that will pass the test of time:
Bathrooms should: Smell neutral. Have clean floors. Have functioning flushing toilets. Be locked or barricaded if they cannot be properly maintained.
Bathrooms should not: Smell like Charlie Sheen's undies after a five-day bender and blow party, have sticky floors reminiscent of glue traps used to torture mice, and have toilets that haven't been flushed since George Bush declared "Mission Accomplished"
Follow the above and you will make me happy, even if I have to ask for my salad toppings twice.
So apparently its Spring Break, because Old Orchard mall was littered with emo kids, teenage hipsters, and Justin Bieber wannabees.  Ah, too be young and naïve again.  Well, this old dinosaur was headed to Potbelly's inside OO mall to get me a delicious Sammy.  As I waited in line behind the Niles North Vikings Girls Soccer Team, I looked over the menu to decide what to order.  I usually go with "A Wreck" but I was feeling chickeny today so I went with the "Chicken Salad" on wheat.
The lovely lady behind the counter offered me the new "Big" size which is 30% bigger than the original. Â I kindly turned down her enticing offer, simply because I was going to get one of their delicious Oatmeal Chocolate Chip Cookies. Â I was tempted to get one of their wonderful Milk Shakes, but the weather isn't that warm yet so I shall wait. I complete my order with Salt & Vinegar chips and a small soda.
I grab a seat by the window so I can do some people watching, and look at peoples questionable fashion choices. Â My sandwich was simple and tasty, and that cookie made my day. Â This is a nice size location, and gets busy during lunch as one might expect. I see that they offer live music for lunch on Tuesdays, and Friday for dinner. Â Just as long as its not Justin Bieber or some emo rock band, then I will be back...most definitely.
I really like Potbelly in general - way better quality food than other sandwich shops (ever notice that weird sour smell when you walk into a Subway? what IS that?), and after all, that's what it's all about.
LOVE the crisp, hot bread.
LOVE the actual, real, recognizable meats and veggies in customizable sandwiches. (And salads, but why bother?)
LOVE the fact that they sell soft drinks in cans. Â Cleaner, and you don't have to worry about the syrup running out or the soda being flat.
HATE the loud music that makes it impossible to have a conversation.
And - Old Orchard location - HATE that you allow someone with an active cold sore anywhere near food. Â Send her home, for goodness' sake, and protect the health of her coworkers and your customers!
Potbelly' Sammiches! Its so hard to type with drool on my keyboard. I've been to alot of their locations, and all are equally eclectic and interesting to visit. Especially for the fact that they all have a different decor, so you never really know what it looks like on the inside. I love how  the antique feel of the place and oversized booths add to the experience, its almost a little on a European side.
Italian on white, with mayo, mustard, spices, and vinegar...mmmmmmmm...more drool...
This is by far the BEST DAMN SANDWICH that I have ever had, and eating it is like a separate otherworldly experience. All troubles go away as you bite into a warm crispy soft chewy bread and sink your teeth into salty spicy layers of meat, with creamy hot sauce filling your mouth...ok, I'll stop now! The sandwiches are really big, and cut in half. So its almost like getting two of them :) It is totally heavenly with some cold Nantucket  pear pomegranate juice that they have. I think I know where I'm going today...
The price is maybe ALITTLE steep, but it is definitely worth it. Subway, go lay in a ditch and cry.
I love Potbelly's! They changed their menu (not sure when) and now they offer TKY and big sized sandwiches. The TKY is a turkey sandwich with less bread and meat but it's really good! I also tried the big turkey when I was starving and it was HUUUGE!!! OMG it was like 2-3 sandwiches in one.
This is my favorite sandwich place because everything is fresh and hot. The service is always fast and the staff are nice. I also like how they have soda fountain machines now! I also think their prices are pretty cheap (one meal is about $5-6 bucks with chips) and it's much better than Subway.
If I told you I'm starving right now I'd bet you'd believe me.
The only thing I don't love about Potbelly's is their prices. It's on the high end, which is why there's one of these guys in this mall.
The tuna salad sandwich is SO GOOD and I'm really picky about tuna salad in general. Especially paired with swiss cheese it makes it all the more delectable! Other sandwich favorites of mine include the meatball and the wreck...but what really takes the cake?
Simple, simple, Turkey breast. It's so incredible that with a bit of mustard tang and a warm fresh sandwich sitting down in the restaurant for the first time I almost felt like the critic in Ratatouille...stunned.
And of COURSE, if you want something to drink you get yourself an IBC rootbeer in a bottle and you sip on that baby like you've never tasted real rootbeer before with your Turkey. Ya' hear?
One thing you wouldn't think to get normally with their sandwiches is their milkshakes. Oh, they're good. Even if you just stop in to fill up an ice cream craving before or after a movie (theater is next door).
I wouldn't come here on a regular basis since it can be an expensive habit, but it's a nice luxury of a lunch now and again.
I would love to go no stars, I can't believe the other reviews based on my experience.
Ended up here because The Bagel was closed for private reservation only dining due to the Jewish Holiday. Â So we looked for somewhere else to go, Champs was real busy, and Potbelly was not, we really weren't in the sports bar mood, so we went to the Potbelly next door.
As I said in my review of the Des Plaines location, this is why we review place like this. Based upon my experience the few days before, I told my husband, not what I had in mind, had it a couple of days ago, but it's not bad. So we embarked on are adventure of disaster.
They weren't busy, the employees were more interested in their own antics then getting the order right. They didn't ask my husband what he wanted on his sub, he went to the table, then they asked me, well I thought it was for my sandwich, they didn't say anything like what would he like... so they put my stuff on his sandwich, and then they asked about mine, I told them they already did that, well they did ask about his, three times. I then said, you asked me already, then they said, that's for him... duh.
Well we like different stuff, the manager was right there and barked at me we'll remake it, what does he want? Well, I don't know, let me ask, the manager got angry at the delay, my husband said never mind, so I passed that along, the manage would not let it go, he kept asking and not in a nice way.
The place was dirtier than the Des Plaines location and they didn't sweep up their out door patio, we were by a window and there was this field mouse that was having his feast. The mouse is not their fault up that way there's a lot of field mice. Leaving enough scraps around the outdoor tables for an extended mousie visit, ick. Keep in mind they were slow, the manager could of sent someone out to cleanup.
So this is why people review some franchises, they are not all alike. The corporate office does dictate that a certain set of standards are kept up and this does not always happen.
I will admit, I'm not sure if they're a franchise or not, if not then the manager for the area needs to get out from behind their desk and look around.
I left this place just angry, will not be back. I'll go home and make my own sandwich.
I too favor PotBelly's in the fast-food type sandwich category ( the bread/rolls are superios as well). We are especially fond of  "The Wreck" ( a turkey, ham, beef with cheese and "the works" - though we usually skip the hot peppers which I think cost like 15 cents extra anyway.)
Along with the good bread - I think another "secret ingredient" is like a sprinkling of  "tomato olive oil" which gives the sandwiches a kind of richness you associate with upscale pricy sandiches.
To avoid the noisy high school student problem - there is another location in downtown Evanston by Davis/Sherman/Orrington (where part of Chandlers used to be.) The atmosphere is pretty okay and there is quite a bit of seating. Sometimes they even have a real live "starving" musician playing ("real good for free.")
Of course, there are students here too - only they go to Northwestern - not high school. The main drawback here: parking is "darn" near impossible.
I like Potbelly's. Â I'm not in love with it, but I think it's a great value compared with Quizno's. Â We were there on a Friday night and I loved the fact that a guiatrist was belting out tunes in a little platform above the entrance. Â The wreck is mucho good.
I do agree with the other poster about being near Niles North. Â The teenager traffic is crazy.
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