Be careful here.  The  menu looks decent, but there are some weird things going on with what the staff calls "sterilizer". When I ordered a bagel and cheese this morning, the server took a used dishtowel, dipped it in what looked like a bucket of dirty water, rung it out, cleaned off the knife, and then...with his hands dripping with that same "water", picked up and sliced my bagel.  The bagel got significantly wet from the "water".  When I pointed out that the water was getting on my bagel, the server pointed out that it was "just sterilizer". Sterilizer or water, I don't want it on my bagel.  Sadly, the server didn't understand why I was upset.  So I walked out -- something I rarely do.  While I was walking out, the server said to another server "I have no idea what his problem was".  If you don't mind your bagel dripping with sterilizer (I really think it was dirty water), this is the place for you.
Review Source:A great bagel shop! Many varieties of flavors.  My favorite flavor? Jalapeno cheese. Nothing wakes you up in the morning like a spicy breakfast sandwich! After moving here from New Mexico, I have missed having a spicy wake-up call.  The coffee is delicious! They have  a coffee mug you can purchase for a higher and not have to pay for coffee for a year.
Review Source:Terrible place! Â Admittedly, I still go there on occasion, even though I promise myself I will stop. Â It's a bad relationship. Â I constantly get abused by them, but always go back.
Pros: Â The bagels are great. Â Cream cheese isn't my favorite, but it's passable. Â Sandwiches are ok.
Cons: Â Prices are high. Â Coffee is usually luke warm and never very strong, even the French Roast. Â Read what others say about service... it's terrible. Â The sandwich makers are barely qualified to prep a bagel. Â More often than not, I find my bagel is only cut half way through, and still attached on the bottom side. Â Awesome. Â
They also wrap your bagel in a tiny, thin sheet of wax paper... and NEVER, not once, put it in a bag. Â This has twice resulted in my entire bagel sliding out, onto the parking lot while I got into my car. Â Fortunately, I learned, and I now take a bag from them and put my own bagel in it.
I saw a guy in front of me ask for pumpernickel with scallion cream cheese... only to get a Pumpkin bagel with Salmon cream cheese.. or some mutation of his order. Â They royally messed up his order. Â
Also, the staff seems clueless, as they will stop in the middle of what they're doing for customers, in order to communicate some mundane detail to another staff member. Â I told you what I want, how about you finish my order before you stop what you're doing to talk to someone else about mopping the floor later. Â Now you have to ask me again what I ordered. Â It happens nearly everything I'm there. Â
It's also expensive. Â Coffee and Bagel for almost $6 is a NYC breakfast, and bagels are better there. Â Coffee is $2+. Â I can get better, cheaper coffee at Starbucks. Â
Overall: Â If the staff was better, this place would get 3 stars. Â The whole process in there sucks. Â No bags to put your food in, terrible prep, and just frustration at the lack of attention to detail in any respect.
I like Bruegger's, but this location is terrible. The people who prep the bagels and sandwiches are completely lost and are not qualified to prep sandwiches. I ordered a turkey sausage, egg and cheese on a whole wheat bagel. The young lady who was was making my order cuts the bagel in half with a knife covered in peanut butter. (good thing I'm not allergic to nuts), and then can't figure out which is sausages are the pork and which ones are the turkey.
Then I go to pay and Jose at the register tries out his Cantonese on me by saying Ne Hao Ma. Because I'm of Asian decent he assumes I am from China. I find that extremely offensive. He's English is sup par at best, and now he's trying to talk to me in Cantonese. It took me 2 minutes to figure out what he was trying to do and then he tries to educate me on the phrase he was using. Once again offensive. Â
I'm never going back to this store again.
Coffee at this Bruegger's is always off. Â It's always lukewarm and watery. Â I've been dying for a caffeine fix and still thrown the cup away. Â
Bagels are your average Bruegger's bagels. Â I'm originally from New York, so they're not great but they'll pass for a bagel in the Boston area. Â
Staff here is not friendly. Â The only plus here is that there's free wi-fi and you can hang out for as long as you want. Â It's not too comfortable, though, so I can't imagine ever really doing that.
i give three stars only cause they are 2.99 stars better then the dunkie bagles, which not only suck, but usually get all messed up with the order!
anyway, if you decide you want a bagel on the weekend, you might as well give yourself at least 40 minutes to wait on line, deal with soccer moms and whiney kids, pushy dads and all that get up, oy! its gotta be the locale, but what else did you expect.
we dig on the pumpernickle and i like the honey oat. Â we also split a super cinnamon if they have em, which is hit or miss. personally i get empty bagels and buy a block of cream cheese at shaws and save a bundle.
its ok i suppose...
On the scale of Boston-area bagel joints, Bruegger's rates near the top. A honey-oat bagel with honey walnut cream cheese is one of the best combos imaginable. And their breakfast sandwiches are pretty tasty, too--especially if you ask them to add a few tomato slices.
But the focus of this review is on the service at this specific Bruegger's outpost. It's surprisingly good! Almost always, you'll find a manager right behind the counter making sandwiches, bagging bagels, or ringing up customers--whatever needs to be done, really, in order to keep the operation flowing smoothly. As a hungry customer who is usually in a rush, I really appreciate this--and want to let it be known that I've noticed. And it's why I keep coming back.
Also worth noting: The staff turnover rate at this place seems to be quite low. I've seen many of the same familiar faces behind the counter for the last 3.5 years. That's practically unheard of in chain restaurant/quickserve-dom.
It's tough to find a good bagel around these parts (I'm originally from New York...I know my bagels!). Â I'm too lazy to wake up early for Rosenfeld's, so Bruegger's is my best bet. Â There is plenty of bagel variety and they sell 6 day-old bagels for like $2.50. Â Maybe they're a little overpriced, but I totally can't get enough of their chive cream cheese. Â And it's waaay better than a Dunkin Donuts bagel...
Review Source:My commute's a little off the beaten path so I only have a choice of this or a Dunkie's down the Providence Highway in the mornings. 3 stars because Bruegger's beats Dunkie's bagels hands down, and because you can watch them boil the bagels which is neat, and because the place is pretty clean.
1 more star because a few weeks ago I was eating a Bruegger's multigrain bagel and cracked a filling on one of the grains. An old filling that needed replacing anyway. But thanks to that I was able to call my dentist, who is hard to get a regular appointment with, and play drama queen about how traumatized I was over the filling -- normally they don't fall for the act but this time they got me an emergency appointment that afternoon, fixed the filling, even agreed to do a little spot whitening because what the hey, I'm in, and charged nothing. Clearly, there was some Bruegger's mojo at work.
Oh and also, the staff is hardworking and attentive every single time I'm in there. So that nudges them into the four-star category.
I don't LOVE their bagels (growing up in the Tri-State area spoiled me!), but once they have lox on them, they're fine. Â The most redeeming part of this Bruegger's is that they have free wifi and you can just park yourself at a table and work for as long as you need.
I also can't stand the cream cheese they use. Â It's not good. Â It's rubbery. Â I'd rather buy the bagels and go next door to Star and buy a tub of Temptee.
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