Don't be fooled...this place is only a McDonald's. Â The decor may be nicer than the usual that is found at the Golden Arches, but the food is the same. Â The service is what you would expect from a busy, fast-food restaurant.
Of course, I only go to this McDonald's later in the evening for vanilla soft serve and coffee.
I've never, ever witnessed an event in a restaurant like I did at the Broad Ripple McDonald's last week. I'd gone to a movie and stopped by for a quick snack afterwards since they were one of the few places still open. Upon walking in, there was a heavy set man behind the counter (whom I later discovered was a MANAGER) in a shouting match with an inebriated customer who was standing by the door.
Wait, what?
Yeah. Two grown men, in a restaurant (kinda...if a grease joint coated in styrofoam counts as a restaurant) yelling at the top of their lungs and dropping the F-bomb back and forth about how they're going to F each other up.
At first, I chuckled. This is ridiculous. Either put up or shut up, fellas. Don't talk about it, do it or don't, but either way, all the chest puffing and shouting isn't doing anything except making you both look like four year olds in the sand box with extremely vulgar mouths.
Then, I looked around. THERE WERE KIDS IN THERE. Not many, just a small family; mom, dad and their 2.2 kids choking down their heart blocker combos.
Wait, what? Seriously?
This is stupid. I had to say something. Why is it the most reasonable person in this dump was a customer who had just walked in? Â The employees were letting their fearless leader continue to shout vulgarities across the room, the manager didn't have the balls to come out from behind the counter or call the cops to get the guy out of there, and the parents didn't have the stones to say something themselves.
Are you kidding me?
I decided it was time to end this "Alice in Wonderland" moment, no matter how much I enjoy a sudden side trip into the surreal. I spoke up and said, "Guys, there are kids here, please watch your language!" With that, the drunk guy got one last jab in to the portly manager with yet another empty threat and walked out.
Okay, so this is done now, right? Now, back to my order.....
No, wait....the manager wasn't done spouting off about how he was about to.....dude, you weren't about to do nothing but embarrass yourself even further, shut up. Geez, when I was a bouncer and worked security for parties/concerts I got so tired of these guys, yap yap yap. Like little freakin' lap dogs, only this one was 350 pounds of pure lard.
And he's their role model? Yeah, seriously.
I got two drinks to go and walked out. I haven't been back to this location and see no reason to do so.
--John Cannon
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I wasted my time waiting for food here and eating it, so why not waste some more time on the Golden Arches by writing this review (which I'm sharing with the franchisees and franchisors, hence it being addressed to them):
I visited your McDonald's store at 1020 Broad Ripple Ave. in Indianapolis, IN this morning, and was extremely disappointed. I've lived in the area for a year and have been to this restaurant once before - I was disappointed with the quality, but decided to give it another chance.
A few weeks ago, I was going to stop there for breakfast, but someone was power-washing the pavement, immediately next to the drive-thru lane. I just had my car washed for the first time in quite awhile, and didn't want to have water, flecked with dirt and oil, sprayed all over it, so I left without getting breakfast. I was extremely aggravated by this young man's inconsiderate way of spraying water toward all the cars, but I figured it was probably a rare occasion. After all, how often does pavement have to be power-sprayed?
Apparently often. When I visited this morning, a young man was doing the exact same thing: spraying water less than a yard away from cars in the drive-thru lane. In fact, I had to wait for him to get out of my way in the lane, and when he did, he was so close I could've reached out and grabbed him. He was probably just getting a kick out of soaking all the dirtbags like me who keep the corporation in business so they can pay his wages.
Anyway, I went through the drive through, my car sprayed with brownish water by the inconsiderate employee. I'd hoped that would be the end of my negative experience at your store. It wasn't.
I got to work, looking forward to breakfast, and opened up what was supposed to be my egg-and-cheese biscuit. I specifically asked for no meat. But what was on it when I opened it? Ham. INSTEAD of cheese. I don't eat meat, but I love cheese, so this was very aggravating. What was worse, was that the entire thing was stale like a hockey puck. It was inedible, so I threw it in the trash, as I work too far away to have gone back to the store.
I moved on to my hashbrown, which was horrible as well - completely soaked in oil, which dripped off of it.
I threw it away after a bite, and moved on to the cinnamon bites. These were decent, but I had to eat them with my fingers, as the incompetent folks at your store - the same ones who gave me ham instead of cheese and sprayed water on my car - failed to give me silverware.
That is the last time I will visit your location, and I'll be sure to share my experience with others. In a nice place like Broad Ripple, there is no excuse for such poor and inconsiderate customer service, and such horrible food quality. Just because you have a big franchise name backing you up doesn't mean you don't have to treat customers with respect and dignity.
And one more thing: the "Faith" and "Blessed" real-estate-type yard sign you have stuck out front in the grass is one of the worst eyesores on the block.
This McDonald's is amazing. Â The food and service are strictly typical as far as McDonald's go. Â But what they have here that makes them worthy for mention among their peers, is a hilariously disconcerting environment. Â
Imagine this with me. Â You sidle up to the counter and order yourself a Big Mac combo. Â You get your food, the fries look a little worse for wear, and fill up your fountain drink with Coke. Â Then you take a seat in a leather, high-backed chair and watch the live music at the baby grand piano up on the stage. Â Like so many things in Broadripple Village that could only have been conceived at the juncture of bored and rich, this McDonald's is unorthodox. Â For those of you not interested in watching the pianist, they have more than enough copies of old Reader's Digest compilations laying about to read.
If you need to grab a quick and cheap bite in Broadripple, this is just about your only option. Â And it does not disappoint by leaving the theme of the district.
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