Rosati Pizza

I actually really like their pizza, even though it's pretty expensive. But the service I received tonight was beyond awful.
When I called the man answering the phone was talking and taking my information so fast that he didn't even have time to listen. For instance, I ordered a medium bbq specialty But Without Onions-I really stressed that. The man taking my order immediately asked me-what size?
When I got my pizza of Course it was wrong. Onions.
I called to have my order corrected and first I was put on hold. Then he came back and I told him my order was wrong. The phone rang and I had to hold while someone else had their order taken. He came back on the phone and asked what I would like. Again, I repeated my complaint and he went to check the receipt.
He came back "Um, I took the call and I'm the manager and you definitely didn't order it without onions." Seriously?! You're going to argue with me about this? Then he told me I had to return the original pizza - "the whole pizza, not with even one or two pieces missing. "
So rude. I will never order from them again. I'm really disappointed.

I had the worst experience with this location I will never buy from them again. The staff members are ignorant jerks! The delivery guy was nice he is the only one who apologized for my experience with them. The one star is for him

If it were not for the beer nuggets, this place might just have well made it on my "do not go" list. The nuggets are still the saving grace. As for the recent pizza orders, I have to declare that they have fallen way short of good.

My last order was for one of their specialty pizzas. It was called "The Godfather," I believe. It had mozzarella, Italian beef, and hot jardiniere peppers. It sounded beyond excellent in concept, but fell flat in execution.

I am not sure if they are trying to save money, but the grade of cheese they are using is way sub-par. The cheese just would not truly melt, it just lay crustily on top of the pizza. The beef was dry, and rather tasteless. So besides the heat from the peppers, the rest of the pie was just a dried out, hopeless mess. Not happy.