Sarpino's Pizzeria

The food I ordered was alright but I'm giving this place 2 stars for their service. I ordered through <a href="/redir?url=http%3A%2F%2FGrubHub.com&s=f593eaab003cd19889a720326b2f211d5de3ba2dc932c7460208b2fc52110c66" target="_blank" rel="nofollow">http://GrubHub.com</a>, and in my order only came 1 beverage when I ordered 2 seeing as there was 2 of us. When I called to inform them of the mistake I was told that I couldn't be heard and that I would just get a free one next time I ordered. Well if you can't hear me then how is it possible you're offering me a solution?  When I was told that I wouldn't be ordering from them again TO be getting my beverage next time on top of the fact that it still left one of us here at home without a beverage....they continued to tell me they couldn't hear me. But seemingly before I had an issue they could hear me just fine? Thanks guys... I'll make note of that and be sure to NEVER order from here again.

2 stars b/c how can you f*ck up pizza?

first time trying Chicago pizza - only place that would deliver to our hotel at the airport. major brownie points for that! excellent pizza and speedy delivery.

We placed an order online at 8pm. 9:30 came around and the pizza was still not here- we called to see what the hold up was,  they claimed the number in the system was wrong, although our doorbell never rang once and we were looking at the correct info on on the computer screen. We looked passed it, Jorge told us they would come back after the delivery guy came back from another delivery..

We called again at 10pm and they assured us it was on the way, we called again at 11pm asking for the manager and franchise number which just so happens Jorge couldn't remember.

Our info was correct on our end, if it wasn't on their end, there is nothing I can do to fix their system, other than suggest putting more time and effort to make sure their system is up to date.  

Jorge still could not explain why it took another hour and a half to get our  COLD pizza when we called at 9:30 to let them know there must be an issue.

Jorge was less than understanding and basically called us a liar, the pizza finally arrived at 11pm, COLD and with no explanation.  HORRIBLE CUSTOMER SERVICE.

We had people over for a football game, including kids. Nothing like waiting til the game was over and the kids were asleep to eat pizza.

ZERO STARS. We order from Sarpino's for work and I can assure you, we won't ever do it again.