I don't really know why Simply Thalia gets so slammed on Yelp.  I've had great experiences both here and at the Daley Plaza  Farmer's Market!  The staff is always friendly and they seem to have gotten the lunch buzz service straight, which can be tough.  AND THEY HAVE MOCHI!  Anywhere that serves mochi is a +1 for epicocity for me!  I've found that their lunch specials are very reasonably priced and have great flavors, especially the Bento Boxes and their drinks... if you're into a drinky-kinda lunch.  The long and short of it is that their location is great (esp being int he pedway) and I think that it's a good option for take-out and for a lunch date of some sort. Â
I'm kind of sad that other ppl don't love this place as much as I do because the owner, Vince, is always there over the lunch rush and he's very receptive to customer feedback. Â If you let him know, he'll do whatever he can to make sure that you leave happy.
This location is the epitome of bad customer service. myself and my friend went in to this establishment, on a Friday at 5:00pm just prior to winter-dance near-by. I have been to Thailand around 3times so when i visit Thai establishments I expect the same if not better experience. Â Not here. we walked in and the place was empty and still waited 5min to be acknowledged and seated that is after the hostess finished her food at the table in the corner 4min later . Once seated I asked the waitress for chicken satay and we she said that they don't have any chicken satay but they did have a chicken satay sandwich, after that the lady said maybe you need more time and abruptly walked away to join the rest of the employees at the table in the corner. My friend was ready to order and she ignored him. So we stood up and walked next door to wichwich and gave the people there our money, because I work with quite a few businesses in the vicinity i will be sharing my personal experience with my associates. if i could give negative stars I would.
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