Carrabas Italian Grille

Amazing service.  Lovely food.  Nice atmosphere.  Not to mention they have a great GF Menu

Was out with some girlfriends for a much needed girls night out. The girls all said they thought Carrabas was pretty good so we went to the one in Crestview Hills. Firstly, our service was HORRENDOUS! Some of us got drinks right away, others had food before drinks, some had no flatware when we got our food. None of us got our food at the same time. I got crab cakes and they were too salty to eat. Several of the orders were entirely wrong and it was long periods between when our server would wait on us and fix what was wrong or bring things she forgot. I even sent the company a feedback form on their website but they didn't respond to it BUT they do send me promotional emails several times a week. Money is tight. Eating out is a treat. Company's need to realize that so they make sure consumers get at the very least, what we pay for, but service should at least be satisfactorily. Had to get pizza afterwards because some of our dishes weren't edible! I give Carrabas a big fat F! I also give their customer service a big fat F for not responding to my feedback!