Chili's Grill & Bar

What can I say about Chili's. First of all, a portion of their proceeds the whole month of September goes to help St. Jude's Children's Hospital in Memphis, TN. As a matter of fact, the hospital has a house where parents can stay dedicated to Chili's for all of their support. It even has the chili pepper on top of it. Anyway, they always pick one day out of that month where ALL, that's 100%, of proceeds go to St. Jude's. That alone is just amazing. Great food all around, and this specific location always had great service. We were not dissatisfied once. Chili's customer for life!

So let me start with the fact that we dined in this establishment on 11/27/12 for my husband's birthday. I do not even remember our servers name. We were greeted by this lively lady who told us her name was Lanicia.  She was extremely personable as she took the drink order. She comes back and introduces us to our server. We get a brief nod he ran to get our beverages. Lanicia then comes back and tells us our server will be back and asked if we would like some apps. We place our order with her. During all of this, we have not seen our server very much, other then standing off to the side joking with other coworkers. We ask if Lanicia can can keep taking care of us, she saved our experience :) Manager stopped by to apologize then took off. Anyways, we had a great experience because of Lanicia.  Thank you! :)

 Having worked all weekend long and horrible night before at RA sushi(check out our review) we decide to order take out at Chili's again. We place an order on-line for the 2 for $20 and get an extra order of chips and salsa added. Yum!  Hubby goes to get the order. He comes back without the extra order of chips an salsa and overpaid, they did not charge us the 2 for $20 price. I call and ask what had happened. I get put on hold and then a manager Josh comes on the phone and apologizes and offers to send us gift certificates, I tell him no need just want what we paid for is all. I ask to please make sure they have our order of chips salsa ready and the difference for the food ready for us. Husband gets ready to head back out and comes back with with two orders of chips and salsa, our change and $20 in certificates! It was very nice. My husband said they insisted on him taking the certificates and apologized again, That is GREAT management!!!!

  Problem addressed and solved. They went above and beyond to fix the issue. We expected nothing more than what we paid for. Thank you so much for the extra effort. It was really appreciated.

  Overall:  Great experience.

This is still my favorite place for chips and salsa!

They seem to change their menu often so sometimes what I liked the last time is gone.

The restaurant is pretty loud. The timing of the service and food delivery seems a little off.

They are starting to have little computer screens on each table. You can order dessert, review and pay your bill, and can also play games on it. I think you can pay extra for fancier games and maybe movies. I guess this is good for some people but it seems kind of sad to see people staring at screens instead of talking to each other.

I like the Big Mouth Bites- little burgers- great flavor- with bacon!