Chipotle

As long as you already know that it's going to be packed and it may take you a while to get your order, Chipotle never fails to satisfy my cravings! Quality is always high and they stuff your burrito to the max!

Placed an online order through my phone for two burritos. Got the confirmation email and time. Arrived exactly at 5:25pm to pick up my order. They were busy. Okay cool. I get that. So while standing there for about 5 minutes waiting to be assisted, I walked up to ask if my online order will be ready. I told the manager or supervisor that I understand since they were fulfilling an order for a coach bus full of people.

Then what got me mad was him lying that the order was on its way already. I then assumed the line of burritos were not just for the bus but mine may be mixed in there as well. Then I see the manager grab my order receipt from the back and gave it to one of his employees. So it wasn't on the way.... Then while the employee was making it, she took an order from another customer who just walked in which left the burrito there cold.  

This place has no organization or direction and it starts at management "telling" people their food is on the way when it is not.  

I never liked Chipotle in the first place.  I never understood the hype of this place. Seven dollars for a burrito filled with 75% rice? My wife loves this place (hence the second burrito) and I try to give this place another every time for her.  I try to like it, but these poor experiences doesn't help.

what is wrong with the workers in this place? i'm paying almost $8 for a burrito bowl and i get a half tablespoon of meat and veggies. they scoop like their wrists are broken. i will fair better going to the sushi restaurant on the opposite side of the street!