Placed an online order through my phone for two burritos. Got the confirmation email and time. Arrived exactly at 5:25pm to pick up my order. They were busy. Okay cool. I get that. So while standing there for about 5 minutes waiting to be assisted, I walked up to ask if my online order will be ready. I told the manager or supervisor that I understand since they were fulfilling an order for a coach bus full of people.
Then what got me mad was him lying that the order was on its way already. I then assumed the line of burritos were not just for the bus but mine may be mixed in there as well. Then I see the manager grab my order receipt from the back and gave it to one of his employees. So it wasn't on the way.... Then while the employee was making it, she took an order from another customer who just walked in which left the burrito there cold. Â
This place has no organization or direction and it starts at management "telling" people their food is on the way when it is not. Â
I never liked Chipotle in the first place. Â I never understood the hype of this place. Seven dollars for a burrito filled with 75% rice? My wife loves this place (hence the second burrito) and I try to give this place another every time for her. Â I try to like it, but these poor experiences doesn't help.
Why do people like Chipotle so much? It's simply 'OK,' but not good. I've been to Chipotle a few times, but every time I have been left wanting. Sure, ingredients seem fresh, but they aren't really melded together to create great food. I would honestly rather have Taco Bell.
Oh, and the interior reminds me of a dairy farm.
I've given up on Chipotle.
Yeah this is a chain but their burritos are usually pretty good and like all chains you know what you're getting. I wanted to write a review for this place because it's got a long way to go in service. Like most downtown take out places they close WAY TOO EARLY (8pm). The best part  is they're surprised every night when the thousands of residents who live nearby come in to get dinner at 730-745pm. Without fail they're out of something (chicken, steak, guac, ice, chips, knives, bags  the list goes on). Bottom line, you can't go wrong with their burritos, the people are nice enough but this place is managed by a potato or some other inexperienced object that cannot learn from mistakes. Go elsewhere.
Review Source:I'm all for eating a veggie burrito or a veggie bowl from Chipotle. I love going to Chipotle during the weekends when I have to work. Can you really go wrong with this place? Yummy!
Service is very good here and the place is clean. There is lots of space to sit and they even have an outdoor patio.
I've been to other Chipotle locations, so the main reason for this review is to give a much deserved shout out to one of its workers, Delisha Smith. I go to physical therapy around the corner and stopped at this Chipotle for dinner twice after my appointments. Each time, Delisha was working and had one of the most vibrant, friendly personalities I have encountered. There was one night when she was helping a customer who did not speak or understand much English. She was so patient and was trying her best to help him and ensure he received what he wanted. I even complimented her on the spot and told her what a breath of fresh air she was. Usually, in the fast food industry, you encounter somewhat "crabby" personnel. -Let's face it, the fast food industry is very fast paced, can be chaotic and I'm sure the workers encounter less than-polite customers often throughout the day. However, despite it being later in the day (around 6:30-7pm) Delisha was "on". She is very good at what she does, so visiting this Chipotle location is a pleasure!
Review Source:I work nearby and often order my food online and then go in and pick it up, I highly recommend doing that to anyone who works in the area with internet access.
The only thing I hope comes to this location, as well as all the Chipotle's in the city, GARDEN CHICKEN.
The veggie burritos are ok, but having tried the vegan chicken in 3 other cities in the country, I can say this would be a GREAT improvement.
I have a love hate relationship with Chipotle. Â On the one hand, when I get busy at work and go too long without eating, I get insane cravings for a ton of food. Â Weird. Â So naturally I end up at Chipotle, with their burritos packed full of cilantro lime rice, black beans, and meaty goodness. Â On the other hand, after I come down from my feeding frenzy, there is always that lingering feeling of regret from eating, well, a huge burrito.
This particular Chipotle has a faux industrial feel, with exposed air ducts and very high ceilings. Â All of the tables are steel and make you think you are under some sort of experimental lab lighting. Â Luckily, I get my burrito to go and so the ambiance does not bother me.
Although they get slammed with the normal weekday lunch rush, the staff is able to handle the line easily, even putting someone with a mobile ordering computer ahead of the normal prep line to help everything move faster.
In short, Chipotle understands my addiction to meaty, high calorie foods and gives me my fix. Â They will not, however, ever win any awards for healthiest lunch.
I love Chipotle. Â The food is decent, I love their guacamole, and the cost is about average. Â This Chipotle always seems to have a long line, which brings down its appeal. Â The other catch is the decor. Â The inside has finished plywood on some of the walls which makes me feel like I am eating in an unfinished restaurant. Â When I eat there, I also feel as if I need to hurry up eat, and get out. Â The atmosphere is just not inviting. Â The advantages: location, customer service (although this time they added lettuce without asking and I don't care for lettuce on warm food), food, and price.
Review Source:I'm still debating whether or not I like this place, but I'm leaning towards "not".
On the plus side, the portions are generous and prices reasinable. The location is also convenient to my place of employment and other places of interest, like Presidential Towers and Oglivie. Customer service is also okay.
Now for the minuses. The set-up is weird. It kind of looks like a jailhouse cafeteria. There is plywood on the walls. Lines at lunchtime are horrendous. The overall ambiance is loud and confusing. The super tall ceilings make it seem like there should be some scaffolding up there. Definitely not a fan of the look of this location. I would never choose to eat inside.
Close to Presidential Towers, this Chipotle has been seriously anticipated by those in the area who don't want to ford the river to get to the Chipotle 2 blocks east. Evidence: constant 20-minute line out the door for their grand opening, EVEN with no free burritos. That's dedication.
The high ceiling and long windows make this location feel bigger than it is, but it still has decent seating capacity. There are plenty of large tables for when the lunch rush comes in groups and a few smaller tables hidden around a corner near the bathroom. There's a special entrance for pick-ups ordered in advance, so you can skip the regular line. Decor is the most minimal I've seen at any Chipotle, with some plywood walls that I assume will make way for something really cool really soon.
Service was friendly despite the opening day insanity. Hip staff with piercings and other clear indicators of hipness. Efficient as per the Chipotle model, although I was told after waiting in line for chips & guac that I could have just come to the front of the line immediately (good to know for future reference, but 1. I'd already waited and 2. who will tell that to the 800 people I bruise past in the future?)
Chipotle is, as always, delicious, and I'm glad they put one here. Additionally, the chicken burritos are $6.05, the price we proud vegheads pay for ours everyday...
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