I cannot believe what rude workers work here.I had the rudest guy on the phone while I was complaining about my order.i got the wrong order.I had ordered a cheese pizza,simple as that.When my pizza arrived,it was cold,and had onion and tomato sauce,which was not what I asked for.I called and told the guy politely that someone got the order wrong.He told me, " So?Who cares?"I then say I care because I am hungry.Then guess what?He says,"F*** you!"Omg,I'm not ordering from this place again.I immediately hung up and never ordered from this place.I got sick from the pizza because I ate two slices of the wrong one.Today I ordered from the place again,and guess what?I took a bite of it and,I found a cardboard piece in my mouth,a huge one
I was like eww.I called the place and they said it was bread.Nuh uh.Forget this place people.Go to Grassanos or Beggars Pizza.Dominos Sucks
We've ordered from here countless times, only because it's the cheapest pizza place that delivers to our area. We don't want to spend $30+ on delivery for pizza. This past time was probably our last. Our order was 20 minutes past what our email said. It was placed at 7:02. Supposed to be delivered within 20-32 minutes. It arrived at 7:52. We asked the driver why? He said for us to call the store, in front of him, because he knew he was right by telling us it takes 45-60 minutes. We called and Brandon told us the online time isn't correct- but then he said it was correct and they were just busy right now- then he said its just an estimate. So, which is it? Delivering a pizza 20 minutes after an estimated time and not being any sort of apologetic is unacceptable, especially for a large corporation such as yourselves. The phrase "I'm sorry" goes a long way. I suggest you try it so you don't lose any more customers.
Review Source:1.5 Star
I've lived within the city of Chicago approximately 20 years, and have tried a great many different pizza places in the city. Â I've ordered from this particular Domino's many many times over the years, not because they had the best pizza, but because their pizza delivery was fast, and the pizza was pretty good. Â I could get a quick pizza in roughly 20 minutes because I was only a few blocks away. Â Plus in the past the pizza wasn't really that far off from what other pizza joints were serving. Â
That being said, the past couple of years I've noticed a drastic downturn in the pizza quality at this Domino's. Â I don't know if it was caused by Domino's corporate changes, or if this shop tried to save money by buying inferior products, but the pizza is no longer good. Â Since I had been ordering from there for years, I thought maybe I just caught them on a bad night, but this has now happened the past 4 times (over 2 years) I've ordered from them. Â The cheese tastes inferior, and when the pizza gets cool it hardens and doesn't taste good -- don't even try to eat the leftover pizza out of the frig without re-heating it. Â The sauce has a strong charcoal tastes as if I'm getting the scorched portion off of a pot of sauce that has been sitting on a burner for far too long. Â
The side orders are okay (not great, just okay), and the sandwiches are a decent alternative to the pizza. Â Because I've had several bad experiences with them, I've opted to keep a few frozen pizzas (typical grocery store variety) in my freezer. Â I can cook them in the same amount of time that it would take Domino's to deliver, and all but a few kinds I've tried have been better than the Domino's pizzas I've ordered the past couple of years. Â
If you do try this place, order some sides in case you don't like the pizza.
This place stinks. Â This is the second time I ordered here and got the wrong food. Â Both times I was offered nothing other than a replacement pizza 30 minutes later. Â I was also told I would only get my replacement pizza if I returned the incorrect over, like maybe I was lying and they needed the evidence that I received the wrong order.
AVOID
The last time I had Domino's pizza was when I was a child. Â I remember that it was nasty. Â I've lived near this Domino's for a few years, but wouldn't even consider getting pizza from here. Â I know that recently they have really been trying to improve their products and the customer experience. Â I had a craving the other day for cheese and carbs. Â I decided to give their cheesy bread a chance. Â How bad could it be?
When I walked in, I was confused by the setup. Â Granted, I haven't been in a Domino's in foreva-eva, but.....is that bullet-proof glass? Â Is that standard for all Domino's now? Â Anyhoo, I ordered the cheesy bread and remembered from other reviews that I had to pay for/order the dipping sauce separately - bogus. Â It increased the price by over a $1. Â Really? Â I thought it was just $.50. Â I was told it would take ten minutes. Â After twenty, I had to inquire about the status and was told it would be right up. Â It wasn't. Â If it really does take twenty minutes to cook, fine. Â I would call ahead had I known, but they told me ten minutes, so it should have been ten minutes.
As for the cheesy bread, I've never been so unsatisfied with a combo of warm cheese and bread. Â The bread tasted like it had no seasoning and the I wouldn't have even known there was cheese in it if it wasn't for the texture.
So ya.......I gave Domino's another chance due to their marketing campaign promising improvements. Â Their promises fell flat. Â I will not be back. Â I can find garlic cheese bread in the grocery store.
Online ordering indicated 26-36 minutes, it arrived in sloppy shape at 1 hr 15 minutes. Â When asking for a refund on delivery, phone girl gave me a run around. Â Manager finally solved the problem with offering a credit on the next order. Â Pizza's albeit sloppy, tasted fine. Â Be aware of having a delayed and weird experience with this location.
Review Source:Walked in for the first time. Had a craving for breadsticks. Put in order. Waited for 15 minutes. Asked to cancel order and get a refund because I didn't know my one order of breadsticks would be behind pizza orders. I thought it was just order, pay and go. It is breadsticks, not a pizza. It's like ordering fries at McDonald's (at least that's what I thought). Even the Pizza Hut breadsticks at Target are pick up and ready to go. No refund was given said it was coming. Waited another 5 minutes, finally gave it to me with no bag or anything. Walked home in the snow for 10 minutes. Needless to say the breadsticks sucked when I finally got home to eat it. Contacted Dominos, they said this location is locally owned and they have asked the owner to contact me. It has been 3 days. No one from the store has contacted me. Shows you how much this owner cares.
Review Source:I like the pizza. I like the breadsticks. No complaints there.
But, what's with not giving me the dipping sauces I ordered? Yesterday, I ordered some packets of pepper flakes and 2 garlic dipping sauces and didn't get any of that. This was not an isolated event. I would say 60% of the time I order extra dipping sauces (which do cost extra money), I don't receive them or I get the wrong one. The last time I called about this, the manager basically said I was SOL.
I will still order again when I have a late night pizza craving but ordering dipping sauces is probably out of the question unless I have money to throw away.
Let me preface this review by saying...this place is great; I have ordered countless pizzas from this location without complaint. My only concern is with their moline-online ordering. Needless to say, my most recent order (which I am still waiting on at the time of this writing) was never received, and I had to reorder. In the end, its great pizza and I'm willing to let it slide as a clerical error...this time.
Review Source:Ordered two thin crust pizzas and the crust was severely burned. Â Normally i like the crust well done, but it was literally black. Â The order was wrong as well - one of the pizza sauces was not what I ordered.
When I called to talk with the manager about the burned crust and wrong sauce, he was nasty. Â (I was 100% polite, not argumentative or critical.) Â He finally agreed to give me a credit for a future pizza. Â When I then called back to get that pizza, he told me I would have to pay $3 for delivery (add tip, and I am basically re-paying for the pizza! Â Â ??? Â Seriously?! Â I expect more from Dominos.
Like others, I will never order from this store again.
I was excited to try out the new improved Dominoes, the so called "official pizza of the NCAA." The new pizza tracker although looks cool is truly the "official dissapointment," of my pizza eatting experience. The tracker says "delivered," when in actuality it nothing but an aproximation. When the pizza and wings did arrive they gave us blue cheese instead of ranch and when we opened up the box of pizza there was pizza on top of the box. The containers of ranch I did not even order are more like little IEDs with blue cheese exploding into the air like shratnel.
Wings were ok, actually pretty good. Although they dropped the ball on the ranch they gave us an extra wing for our trouble. I will probably order it again, but I will not like it.
I would like to take these concerns up with Dominoes directly but when I looked at the box for the promised instructions I am directed to facebook and twitter.
Pizza so-so (what you expect). Â Service TERRIBLE. Â Not well managed. Â
Unprofessional delivery driver came back for more money after they made a mistake. Â I said it's not my problem you charged the wrong amount. Â Then the delivery guy came back saying his manager insisted on collecting. Â This is at 1am in my apartment building and my dogs start barking everytime he knocks. Â I have never had such a bad pizza delivery experience in my life. Â If the worst experience I ever had was a 4, this was a 1.
I submitted 2 complaints thru the Domino's website, and got 2 canned responses saying that the local branch had been notified of my complaint. Â No one ever contacted me. Â That is what I call extremely poor service.
OMG! Let me jus start off my saying I never did like Domino's EVER! I believe the last time I ate from this location cuz I don't stay to far from here was like 2 yrs ago. Ok so I been wanting to give them a try again(one of those lazy dayz that I don't wanna cook). So I did! Yayy me lol. Ok so me and  my bf gets the special for 2 medium pizzas for 5.99 each w/2 toppings.. WOW that's great! To make long story short we ordered and got or food FAST still HOT and the best part it TASTED SO GOOD!!!! Big Difference from way back!! They did a good job on changing the pizza! Love the service.. I will b ordering from here more!!
Thx Domino's for the improvment of UR Pizza! Imma Fan Now !!!!
I don't know why I keep giving these guys a chance! I ordered from them a couple times years ago ... terrible service and the pizza was horific. Because of all the new marketing I have been seeing on their new pizza flavor I thought I would give them a chance!
Bad Idea.
I ordered a Thin and Crispy and received a Thin and Soggy. I also ordered a Hand Tossed Pizza .. and received a very undercooked Hand Tossed.
and the next day I was VERY sick. VERY VERY sick! I thought I was going to land in the ER. To make this seem stranger .. I had a coworker who had food poisoning a few weeks before. After comparing notes.. it was from this exact same Dominos.
Not a good late night choice! Â When I go out I usually walk home from wherever I go. Â I was walking back with a friend and we decided to stop in at Domino's. Â I haven't had their food in years, but it was always decent and affordable in the past.
We were torn between buffalo chicken kickers and a medium pizza, so we comprised and got both. Â It wasn't cheap!!! Â The pizza was $13 and the chicken was $9. Â It was even more disappointing when the chicken came out and there were about five flavorless rubbery pieces. Â Are you kidding me? Â Anyways the pizza was good, but the guy gave it the worst cut of all time. Â Needless to say this was the worst Domino's that I've ever been to and I will not be coming back.
I'm sorry but pizza should have delicious stringy cheese that follows your mouth after you've taken a bite. Â I don't understand the cheese on Domino's pizza, it sort of just sits there and doesn't even have the consistency of a real cheese. Â What is it exactly? Â Their pizzas are edible if you get enough good toppings to go on it and their prices are usually cheap when you get their specials, which is the only reason I did not give them a one star.
If you live in Chicago, there are so many great pizza places to eat from, so Domino's pizza should never touch your lips. Â I recently had Domino's at a party and remembered my disdain for it, which is why I decided to write this review.
Deciding to have a lazy Friday, the bf & I opted out of bar hopping for a night full of pizza, diet coke, and a movie. Mmmm, what a delicious winter night!
We ordered from Domino's b/c a) it's close by and b) it's pretty cheap for the area. We ordered a large pizza with three toppings & a 2 liter of diet coke, which came out to be about $28.00. Not bad, my friend. On top of it being moderately priced, it came within 30 minutes. It was a Friday night around 6:30 pm & it came right away. No waiting 45 minutes for a cold, soggy pizza for this little lady.
Even though I felt quite guilty after devouring half of a large pizza, I was also very happy & full. If I'm ever craving pizza & don't have one in the freezer (I usually have 3...yes, I'm a whore for pizza), Domino's, baby, you've got my business.
Okay, so it's really difficult for me to admit, for the entire interwebs to see, that I ordered from Domino's. But I did.
Last night I was craving Domino's cheesy breadsticks. I hopped on their website and looked at their specials--an order of breadsticks and a large pizza for $13.99? Not bad. I could eat the breadsticks for dinner and survive on the pizza for the rest of the week, right?
WRONG!
The breadsticks were awesome as usual, covered in like an inch of mozzarella and cheddar. The pizza was absolutely mortifying. The toppings were disgusting--the meat seriously tasted like rotten cat food (or at least what I imagine it tastes like). I didn't want the slice of pizza I'd already bitten into to go to waste, so I decided to pick off the meat and dip it in ranch, the solution to all food-related issues. But alas, Hidden Valley Ranch had no effect on this pizza. I never thought I'd see the day.
I threw the other seven slices of that abomination down the garbage chute. I probably should have given it to a homeless person, but I would have felt bad.
Oh and I nearly forgot to mention--their 30 minute delivery claim? A total joke. An hour after I placed my order, the delivery guy called me to say that he couldn't get into my building. Um, are you at the right building? Did you come in the right door? Do you see my doorman? Yes, yes and yes.
Ten minutes later he knocks on my door, laughing at the fact that he went to the wrong building. Argh.
Two stars for the breadsticks, but I'm never ordering from Domino's again. EVER. Sorry for my sacrilegious act, Chicago.
I ordered 8 large pizzas for a Chicago High School weight loss and transformation project that I'm doing. I wanted to show all the kids in my class how to eat pizza without the crust and still lose weight - low carb style - just like I lost 130 pounds in 2 1/2 years on my own mainly by cutting white starch and sugar carbs with daily walking
Not only were the pizzas delivered on time for our lunchtime meeting, they were incredibly good and everyone was impressed!
The ingredients were fresher than fresh and each pie had just enough veggie or meat with extra cheese topping to satisfy everyone.
I cannot say enough about this particular Domino's location and the two managers I dealt with, Nestor and Martine. They sure came through for me and my high school kids. And you know we'll be ordering from there again.
I liked my lunchtime piece I so much, I came home and ordered another pie for myself for this evening's dinner! Eating the whole thing sans crust, of course.
The delivery guys are always grumpy. The people on the phone are always rude. But for some reason, they are able to get the pizza right most of the time so I keep ordering from them.
When the pizza is fresh and hot, it is actually really good. On occasion, you will get a pizza that is cold and not so good.
Domino's is really the only alternative to Chicago style pizza downtown. There is only so much enormous Chicago style pizza one can take.
It is too bad that we don't have Papa John's in Chicago.
If it's a choice between Little Caesars and Domino's (actually in this catagory I prefer Papa John's-but they usually don't have deals) it's Domino's. I think even over Pizza Hut.
My reason being is the cheese. I think it's even better than some local places. It doesn't turn hard and rubbery in 5 seconds (don't know what  that means chemically).I think the cust is better than Little Caesers and so is the sauce (what little of it there is).
If you are craving pizza and want something cheap (like their current special $15 for 5x3 pizzas) take Dominos over Little Caesers and Pizza Hut. Papa John's is pretty good for "fast pizza" but without a deal-you might as well pay at a "real" pizza place.
I grew up in Detroit, home of Little Caesars and Dominos. Â So deal with it. Â I can still dig the flavor of fresh mushrooms, italian sausage and onions on a delicious Dominos pizza. Â Crust is perfect. Â Yum Yum Yum.
And...if you don't like Dominos, there are so many other offerings in Chicago, so get off you high horse and give 'em a call!
Dominos rocks.
Found cardboard pieces cooked into the pizza. AND the manager had the gall to hassle me about having eaten a slice already.
Also I strongly suggest against using a credit card unless you want a buck or two added to the tip without your permission. Had that happen twice but just let it go.
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