Harbor Hill Bar & Grill

Not sure what's worse the service or the food
Stay away

All the places I went to this weekend were amazing.  Unfortunately, this was not one of them.  Yesterday hubby and I thought lets go to Nyack and show some love. We go to Ridgewood, NJ regularly.  We sat at the bar and were greeted by a nice female bar tender asking us if we want a drink:) Yes, we ask for the wine list and she offers typical Cab, Merlot, Syrah so we choose the Syrah.  It was warm and seemed as if it were hanging in corked bottle for some time. We were the asked if we wanted to see a menu, and we did offering us 50% off certain appetizers.  We ended up getting two appetizers.  Nachos which were greasy and absent of any flavor other than salt.  In addition we ordered the spicy chipotle shrimp, which were not spicy at all but slathered in a cream sauce.  We had not eaten all day so we gobbled these up like vultures.  Even before we were done with our first glass of wine, the bartender asks us if we would like another. So we did. I also asked for seltzer so I could use that ice to chill my wine.  Then to my surprise, as this has never happened before, she says anything else?  And we said not right now. Then she hands us the check.  We only had two appetizers and two glasses of wine.  How did she know if we were going to order lunch? How did she know if we were going to order a bottle of wine?  Well, Harbor Hill, now you will never know. Poor etiquette by a bar tender which should be the most profitable part of your business just ruined chances for this regular.  Look at my reviews, my Instagram and Facebook. We go out...a lot. Bye bye.

I really don't like giving negative reviews, I'd rather go out of my way to say something positive... But, Harbor Hill is not living up to their potential and I wish they would! I have been a resident of Nyack for most of my life and in the restaurant business for almost as long! I have been to Harbor Hill at least 10 times, and to be honest, it just gets worse every time. It's sad for me to see another restaurant come and go, but it seems that the staff doesn't care if they are the next on the chopping block, and the owners/management don't seem to be doing ANYTHING to make a change or improvement. Every single one of the times I have been there, there has never been more than 25 people at the MOST! And, if you have been there, you know how huge of a space it is. The food is going down hill (probably because they don't have the amount of turnover necessary to have fresh food and have moved on to frozen everything it seems). And, this last time I was there, there were maybe 5 people at the bar, no one dining, and no one behind the bar for a good 10 minutes upon my arrival, plus no server in sight (then I realized she was sitting at one of the tables on her phone - and stayed there the entire hour I was there). They're not rude once they are around. They just don't care... And it's obvious. I hope things turn around for them...