Sometimes you just need a regular bean burrito.
Don't act like you don't understand what I'm talking about. This is Yelp. I like gourmet. Blah blah. I'm better than you because I know what truffle oil tastes like. Blah blah.
It's Taco Bell (and KFC, but let's pretend like they aren't married at this joint, mmmkay? Except maybe those biscuits. GRUB).
Don't expect Yerbabuena here, but don't hate on the slabs of hot beans in a tortilla with shredded cheese and finely diced onions. Add some extra hot sauce to that and you've got a perfect meal. Sort of.
It's cheap. It's delicious, and the only thing better would be if this were a Pizza Hut/Taco Bell location. Everyone knows those are the best and they're so rare.
Probably the worst KFC or Tacobell outside of the hood. This place is dirty, I have never had an order right. I mean, I LITERALLY get my order f*cked up EVERY time I eat here. It could be a result of the employees who are 14 and under, or the manager who I locally know as a drug dealer. If the poor food quality doesn't mean anything to you, the drivethru is notorious for taking up to 15 minutes, and never under 5. The last 2 times I ate here I got really bad food poisoning. The worst part? Everything in this review is true, and when I called once to tell them of my messed up order they didn't offer to anything...at all. Avoid at all costs, and hopefully a call to the health department will help get this place and the sleezy workers shut down.
Review Source:This review just goes to show you how something could start out really super, Â and then turn to absolute crapola.
When the hubs and I moved here, the place was great .
Whenever we went, we had snappy service and our order was always correct. Which is no small feat when you are referring to take out food.
Not that it our orders ever got complicated, but as a general rule.. someone who gets paid the scandalously small amount that our minimum wage is set.. doesn't get paid to care about your order all that much.
So when it started to go right in the crapper, I ignored it. Â Like when I asked them to hold off the lettuce and fiesta on the tacos. I'd come home to find one, or both.
The other service had been good, mistakes happen.. it wipes right off.. so whatever.
Then  it kept happening every. single. time. Kinda irritating.
Just not enough for me not to say anything about it.
Until last night. Our once a week eat out night found us there again, do to it being? Cheap, fast, and lack of dishes to wash afterwards.
The hubs went out into the piss cold to procure said food, as I gave our son a bath.
When he came home to unwrap the grub, we found the usual. My tacos covered in lettuce and fiesta that he had asked them to hold off. And then. Some wise ass decided it would be good to replace a steak taquitos with beans and cheese.
Plus, my husband had caught them in mid screw up of another part of our order, so it really was the last bit. Â
I called to voice my concern (okay bullshit, we all know I called to complain.. ;)  When I asked to speak to the manager, a really angry  woman answered that "it was her". I remembered that tone at retail, and she'd probably be on the end of hearing complaining all night.. and she had about enough.
While I really sympathized, I found myself spinning to the place of retail dread. Entitlement bitchery.
Her lack of customer service skills didn't help, or maybe she felt like she had coddled enough fast food consumers that she couldn't give a damn about the presumed burby white girl on the phone.
She went on to tell me that it was impossible that there were beans in the taquitos as they don't come with beans.. (no... Â really?).
Even though I explained to her that we were well aware of what they were supposed to come with, but there was an ass like bean substance in its place where meat should be.
She did everything short of call me a liar, and I really resisted the urge to hop in my gas guzzling SUV, and shove her hand into a mess full of beans and unmelted cheese. Â Â
In the end, she only stated if I came in with my receipt, Â she would go over it, and then decide if anything should be done.
Cranky! I don't want a free meal (what good does it do you when they can't even get a taco order right?), just the better service! How about a "sorry we suck." Â "We're sorry that we suck, that cause you to suck.." even?
Lame.
Four times out of five this is the best KFC/Taco Bell I've ever been to.
Seriously.
I don't know the specifics but I'm pretty sure it's owned by a woman and she employs primarily her kids and her kids' friends. But not in that bad customer service but get paid peanuts way, but rather people that show a vested interest in you actually walking away satisified.
As opposed to just about every experience with Taco Bell back in Chicago, I've only had my order screwed up ONCE here. In that case my order was taken by a kid who had clearly just started and had no prior experience doing much of anything. It took him 10 minutes to get my order entered as he didn't know how to modify items and by the end of the ordeal I was paying $5 more than usual because of it. Had I not been in a hurry I wouldn't stayed to complain or at least get a refund. But it was $5 and I had bigger fish to fry.
But really, just about every other time my order is taken quickly and accurately and filled to spec. It's very economical and of course horrible for you but c'mon, it's KFC/Taco Bell and that's exactly why you're eating there - right?
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