Pizzeria Brandi

Ok, I never write reviews on restaurants, however after my experience  today I absolutely have to!!

So, today I went to Brandi's pizzeria. Initially when I came in, the woman at the front counter had her head down like she was reading, I said hello, hello, hello. Then she looked up, with no smile or anything. Then I ordered a Large Cheese pizza with two toppings.   I proceeded to wait for an entire 1 hour, until I decided to ask what was taking so long and how much longer, then they gave me my pizza. During this long wait time, people were coming in and out with their food.  

When I  made it in my car, I looked at pizza, and it was slightly warm, not hot at all, meaning the pizza was sitting around for a while after it was cooked. I wonder if I had not asked them how much longer,  would I have continued to wait.  Also, I was waiting right in front of the the counter the entire time, so they saw me waiting.

Its really unfortunate, because the pizza is good, but not great. There are other pizzeria places in the neighborhood, so they are not absolute in restaurant choices for customers.

After I left the  restaurant, I decided to call the restaurant and speak with the manager. When I called they put me on hold for so long, I decided to hang up and write a review.

What I think is so horrible about this restaurant is no one ever apologized for the bad customer service. I will not be giving them another chance, that will be my last time going to Brandi's pizzeria located on  67 E Cermak Rd  Michigan Ave.  

I advise other potential customers, go somewhere else where they appreciate your business.

Thanks

We waited an hour for burgers last night. People came and went picking up their orders and finally I asked if they forgot to make our food. "No, its in the oven now". Oh ok. Next thing I know, everyone back there is whispering and looking at me. Not a good sign. Finally we get our burnt burgers and all they could say was that it takes too long to make patties in the middle of making other food so that's why it took so long to make a burnt burger.

If the food would have been good, this place would still be terrible on account of the Velvet Lounge that's adjoins this place. BLASTING old chicago house, while the restaurant had their own dance music on. There we were in music hell for an hour waiting for the food we didn't even eat. This place needs to get a clue, fast.

I have given this place a chance several times, but today I reached my limit. I always call in my order ahead of time to save time, but it never fails, I wait for at least 10 to 15 minutes, after giving them an hour to prepare my order. What is the point of calling ahead? They mess up my simple orders constantly...chicken wings with out sauce? Are you joking?