Chevys Fresh Mex

I called Chevy's on Monday 6/10/13 around 11am to reserve the party room for an office birthday party. The woman who answered the phone (Mimi) seemed too busy to assist me, putting me on hold for over 5 minutes. I hung up and called right back and she answered immediately and told me the party room is not available. I asked if she could still accommodate an office bday party for 21 people and have our meals ready by 11:30am, she said yes and I faxed a spreadsheet of our orders the very next day -as discussed. I called on Tuesday 6/11/13 to make sure the fax we received and it was, I then asked (another manager, male) if our meals could be ready at 11:30am and was told "sure no problem." The day of the lunch I approached the general manager (female, Mimi I assume) and gave her an updated spreadsheet showing 3 of the meals will be orders to go. She thanked me and said they are preparing our orders now. We waited 10 mins before water was provided and waited over 35 minutes for our meals to arrive. They actually brought out the to go orders (instead of packing them to go) and completely missed our boss's meal. I had to speak to the manager (male) about the situation. Neither manager once came to our table to welcome us or check on us. After giving the updated order to the (female) manager I NEVER saw her again except when I saw her standing at the kitchen door pointing to our table complaining about us to 3 servers. We were billed, I requested a discount (which was nice to get 20% off -but I had to request it) and the only positive I can say is one of the servers (Maria or Marie) was extremely helpful and apologetic of our (final) visit. Chevy's needs managers that actually care about their customers. We used to do company lunches there last year and the old manager was attentive and friendly. During this visit we saw NO customer service from them at all, it is shameful. The food is good but with the poor experience I was not able to enjoy it.

I dined here for lunch with my coworkers and surprised that it was practically empty at 1PM.  I remember dining here before and thought it was mediocre, and my recent dining experience matched up to that expectation.

For lunch, they have a few different specials but the full menu is also available.  I ordered the arroz con pollo lunch bowl which had a ratio of 80% rice and 20% everything else. (veggies & meat)  Needless to say, I was quickly full with more than half of my bowl unfinished and feeling unsatisfied because I could have gone to Chipotle or Cava Mezze for a tastier bowl.  You also receive complimentary chips and salsa brought to your table for you to munch on before you get your meal.

Our service was on and off throughout the meal.  Our waters were never refilled and she didn't check on us at all.  When we finally tracked her down, she kindly split our checks for us and brought us back to-go boxes as well.

Been here a few times.  2 out of three tomes the customer service was bad.  The one time it was good, the manager, unsolicited by me, helped because the staff member was clearly not helpful.  This would be the worst place to be a  manager because the staff are almost universally bad.  3 stars because I do like the food.