On the plus side, you can witness for yourself Einstein's little-known theory of inefficiency at this location. Â I saw it myself last Saturday and it kind of blew my mind. Â It would be hard to explain it mathematically, so let me just describe what it involves:
-three apathetic employees behind the counter, doing things including burning something
-one employee taking a break, in front at a table, having an extended yet slow phone conversation while the line grows around him
-one line of people who'd like their bagel-eating experience to take less than a half hour and who cannot figure out why that doesn't seem possible
-one of the aforementioned apathetic employees took my order but then a different one handed it to me, which made me doubt that I got the 50% reduced fat cream cheese I'd requested with the original one and thus making me anxious about my butt size
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-two other customers sharing a table behind me, one of whom had her cream cheese applied by an employee, one who just got a DIY tub-let
In spite of the nonsensical and inconsistent nature of the behind-the-counter activities, there is one good thing. Â You can make the tea a drinkable temperature because it's self-serve: you can add cold water from the fountain machine to the blisteringly hot water from the coffee maker. Â But let's be honest, that kind of thing is an accident in a place like this.