Jimmy John's

I think the owners listened to service complaints, because when I went in today, the entire place was incredibly friendly to each person that entered. My sandwich was fantastic, too.

3 stars only because I love the food. However, service is greatly subpar. I live in Gurnee and go to work in Deerfield and I always prefer the Deerfield Jimmy John's to this one. They welcome you as soon as you walk in the door, always have a great attitude, always a sub ready when I'm done paying or when I finish filling my soda at the least, and say thanks for coming as you leave the restaurant. This one, no greeting as I walk in, an unenthusiastic cashier that rang me up even before I mentioned that I wanted chips and a drink, had to wait a little for my sub after I got my drink ready, and nothing was said as I walked out the door.
Again I love the food and that's why I love going here, but they just don't make you feel like a valued customer. Well, there's always subway right across the street...

I agree with some of the past reviews; the service seems to be the main negative review about this place.  That, and they are not as fast as they claim to be.  What I know of Jimmy John's is how fast their service was in my home town of Milwaukee on Marquette Campus.  Always open late for the munchies, cheap, and quite fast.  Not the case with this one.  What ever happened to helping the customer?  They just throw a bag at you to put your sandwhich in and point at the napkins.