Potbelly Sandwich Works

For those who work downtown, Potbelly is a great stop on the way into the office, for breakfast. The staff are welcoming and if you come in often enough, when you're half-asleep in the morning, they remember your usual order for you. The breakfast sandwiches are made to order, and come in 2 different sizes. I recommend the ham, egg, swiss and mushroom sandwich. Never too early to get a veggie in there! They also have a yogurt parfait with granola, if you're in a super hurry. Their beverage selection is quite impressive, as well.

This sandwich place takes you to sandwich heaven and back!! Must go, they also have a great spot outside to eat.

After I wrote this review yesterday, someone in Potbelly's PR team got in touch with me to (in so many words though not directly) give them another chance, and hopefully write a better review.

They told me that the workers have every right to comply with the two-small arrangement I suggested in my first review.

Clearly not.

When two employees verify that their general manager has told them they aren't allowed to do something as simple as making a sandwich, there's something fundamentally wrong with the company.

My review? Don't give your money to a company who treats its employees like this.

Their PR team offered me free sandwich tickets. That's not what I want. They told me that the sandwich makers are there to make me "happy."

Clearly not.

If they were there to make me happy I would ask for a happy meal. I just wanted a sandwich. Potbelly's managers prevented them from doing their jobs.

If there's one thing I find more infuriating than poor customer service, it's being pandered to.

But if that's something you like, hey, go to Potbelly. They'll pander to anybody who writes a poor review of their stores.