For those who work downtown, Potbelly is a great stop on the way into the office, for breakfast. The staff are welcoming and if you come in often enough, when you're half-asleep in the morning, they remember your usual order for you. The breakfast sandwiches are made to order, and come in 2 different sizes. I recommend the ham, egg, swiss and mushroom sandwich. Never too early to get a veggie in there! They also have a yogurt parfait with granola, if you're in a super hurry. Their beverage selection is quite impressive, as well.
Review Source:After I wrote this review yesterday, someone in Potbelly's PR team got in touch with me to (in so many words though not directly) give them another chance, and hopefully write a better review.
They told me that the workers have every right to comply with the two-small arrangement I suggested in my first review.
Clearly not.
When two employees verify that their general manager has told them they aren't allowed to do something as simple as making a sandwich, there's something fundamentally wrong with the company.
My review? Don't give your money to a company who treats its employees like this.
Their PR team offered me free sandwich tickets. That's not what I want. They told me that the sandwich makers are there to make me "happy."
Clearly not.
If they were there to make me happy I would ask for a happy meal. I just wanted a sandwich. Potbelly's managers prevented them from doing their jobs.
If there's one thing I find more infuriating than poor customer service, it's being pandered to.
But if that's something you like, hey, go to Potbelly. They'll pander to anybody who writes a poor review of their stores.
My sister and I arrived in Cincinnati at 11:00am the Friday before Flying Pig. Since we were running the race, we opted for a hotel downtown and didn't rent a car. This was convenient for our wallets, but not so much for our appetites. We quickly discovered our lunch options in downtown Cincy were very limited and consisted mainly of chains.
We spent 30 minutes trying to find some place original, before settling on Potbelly Sandwich for lunch our first day. At close to noon on a Friday, the location had a line out of the door of folks in business attire, trying to grab a quick bite during their lunch hour. Luckily, this location was used to this and worked quickly to get everyone their food quickly - the line moved fast.
I ordered the chicken and cheddar with all the fixins' and was happy to discover how much of a kick the peppers gave the sandwich. They had a nice spice that really kicked it up a notch. I will say that when it comes to either Quizno's, Subway (other walkable options in the area), or Potbelly , that Potbelly is really the way to go. The sandwiches just seemed to be a little more upscale and flavorful and the place is clean and approachable. Win.
Went here for lunch and was not disapointed. Â We got the biggie chicken & cheese sandwhich and split it. Â You can dress it up any way you like. Â They offer all the fixings and the sandwhichs are warm. Â The location is nice right of the square in downtown. Â We were there on a Sat around noon and they long was long, but moved quickly. Â Good flovor and nice wheat bread. Â Good lunch spot!
Review Source:Great place for lunch, basically sandwiches, soup and salad. Â Not a lot of menu variety but the food tastes fresh, the sandwiches are warm and there are three sizes to choose from in case you want larger or smaller portions. Â I had a soup and sandwich combo for around $6.50, which gives a smaller sandwich and small bowl of soup. Â Just right for those of us who aren't hungry heifers. Â
The line was long at lunchtime but the person with a handheld computer sped things up a lot. Â You tell her what you want and once you get to the front they customize it with extras so it's all fresh. Â Pretty nifty. Â Pretty good seating even during rush hour.
I had long been hooked on Potbelly's oatmeal chocolate chip cookies before I tried their sandwiches. Â I finally went for lunch and was thrilled with the offering! They have soups, salads, and many sandwiches, including 'skinny' versions served on thin-sliced bread with fewer calories. Â I had a skinny turkey & Swiss sandwich - served warm. Â It was very good.
I'm now a true fan and will definitely return for both a sandwich and a sinfully delicious cookie!
The only downside is the lunch time crowd requires time to wait in line.
Are you on Fountain Square? Do you want a reliable sandwich? Did you answer yes to both of these things? Good, then you know where to go.
Potbelly's is a chain, but not such an evil everywhere chain that I really dislike it. In fact, as chains go, it's decent. There is a wide range of sandwiches that you can snag and they even come with a nice range of spiciness. I'm a man who actually loved a spicy sandwich and I can grab it here.
The really impressive/terrifying thing about this place is the service - which is as streamlined as an automotive construction plant: You stand in line, a woman with a computer comes and takes your order, you get up front, they hand you your order, you pay, you get out. It was really something to see ... and really terrifying. I never felt like more of a hand with money than at this spot.
Still, the sandwich when you get it is quality and I've never been unhappy with what I've eaten. Solid three stars for sure.
There is nothing I enjoy more than a good sandwich for lunch. Typically I pack my own but there are days where I just have to get out before I go insane. Out of the national sandwich chains located downtown, Potbelly is my favorite.
I typically go with the wreck, which is turkey, ham, roast beef, salami, cheese and your choice of toppings. The sandwiches are toasted which adds to the flavor. I also usually get a bag of their house brand kettle chips. Another thing about the Potbelly menu I enjoy is their desert options. You can get milk shakes, smoothies, brownies and fresh baked cookies which I like a lot better than Subways.
I also enjoy the atmosphere at Potbelly better than the others. It has a more homey decor, isn't bland and sometimes a musician will perform. Also you can't beat the Fountain Square location.
While there isn't anything spectacular about Potbelly, if you're looking for a solid sandwich that isn't Subway, I recommend Potbelly.
For the most part, I don't like reviewing the big chains, because we hear about and see them more than enough in this country. Â And because most of them, of course, are really boring and serve mediocre, over-processed food. Â But since Potbelly seems to stay a cut above most of the corporate sandwich fare, they deserve a plug. Â
Potbelly is King of the Conveyor-Belt-Assembly-Line Sandwich. Â Of all the "oven toasted" sandwich chains, including Quizno's, Potbelly churns them out the fastest and the tastiest and the cheapest. Â This is an impressive trifecta. Â The Extra Special Not-So-Secret Ingredient is Potbelly's hot pepper mix, which elevates Potbelly's industry-average cold cuts and meats and condiments into something somewhat special: Â Bland fast-food turkey-and-swiss is mutated into a pretty zesty little culinary item. Â
Even after dozens of lunchtime visits over the last few years, I'm still occasionally amazed at the speed of the line at Potbelly. Â Every now and then, the workers get tripped up and lose your order, or mistakenly give your sandwich to somebody else. Â (When this happens, you get sent to stand forlornly by the cash registers, while they reconstitute your order.) Â But the batting average stays pretty high. Â For some reason, the workers at this location (and a couple of other local Potbelly locations I've been to) are far more enthusiastic and friendly than the average fast-food staff. Â Hat-tip to these kids, some of whom have been at this location for quite awhile.
I've got to dock Potbelly a star for the recent corporate decision to alter the salad menu for the worse. Â Potbelly used to have just about the best fast-food veggie salad in the business--the one with chickpeas, artichoke hearts, marinated red peppers, etc.--and at barely five bucks. Â For some reason, they scrapped it and went with a couple of inferior salads that come with meat on them and are more expensive.
I really want to do 2.5 stars (please Yelp, make this possible!). Went to Potbelly for lunch today, my first time in any Potbelly, and I'll say this: they moved a LOT of people in a really short amount of time. So for Service: 4-5 stars (especially for a place I'm standing in line and not seated, with people doing my bidding). They had someone taking our order WHILE WE WERE IN LINE, and it was kind of magical how it worked once we got to the front of the line.
I had the turkey sandwich, which was on multigrain bread. The bread was great, the sandwich wasn't anything to write home about but it was definitely edible. I also had the loaded baked potato soup which rocked. So, I guess I wouldn't make a trip down there but if I'm standing at Fountain Square and wanting a sandwich, this would be a good option. Especially if there was a crowd and I wanted to get in and out fast.
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