First of all, Friday's food, in general, isn't great. A small (very very small) step above Applebee's in my mind (which is not saying much, since if it's up to me, I'll never enter an Applebee's again in my life). But I prefer it to Chili's or Texas Roadhouse or others in this tier.
While the salad's generally should be avoided, they do a few things well. I love the Turkey Burger -- it's pretty well seasoned and the bun is generally well toasted and the fries are reliable and they've never showed up over-seasoned on my plate. I also like the Thai Chicken Wrap, which has a nice and not-too-spicy peanut sauce that pairs well with the cool, slightly pickled taste of the chicken.
My gf generally goes with a burger or the pork chop, which she says vary from serviceable to solid. The "Right Portion, Right Price" menu is indeed cheap, but the dishes don't come with any sides and usually aren't quite enough for a dinner meal.
All of that being said...this location's service is AWFUL. I'm a forgiving person. I don't mind slow service when it's busy or when I can see effort being made. But I've only lived in Cincy since June, we've been here three or four times, and each time has been incredibly bad in terms of service (the food has been fine).
There's a gentleman waiter, who seems dressed as a line cook, who is friendly enough but doesn't write anything down. That can be cool if you get things right, but he messed up several things (regular instead of diet Coke, bacon on a salad when it was requested to be left off, completely forgetting the appetizer we ordered). Â Again, perhaps he was pulled off the line to wait, but that doesn't excuse that many of the same mistakes.
This past Thursday, we came in at 8pm, were seated quickly (there were not more than five tables taken), but it took literally over fifteen minutes before anyone came by (this was the first time I actually considered leaving a restaurant after being seated). When the waitress did show up, she again was friendly enough, but after taking our drink and food order (we were ready for both since we'd waited so long) she didn't show up until she brought the check! Someone else brought out our food, and when we asked her to refill the drinks she seemed surprised and a little put-off but obliged. We took about 45 minutes to eat and chat, and then our waitress made an appearance again with the check, friendly as ever and not explaining her invisibility during our meal.
We tipped each one 20%, as is our standard since these people need the money, but I didn't feel right about it. It just seems like there are not high standards held at this location (other Friday's locations I've visited have been fine).
So three stars for the food, one for the service, equals two for the Yelp.
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