Food and Value were pretty good, but Management
here must be the C Team. Â Guys, are you all having sex
back in the kitchen?
One poor girl was the only one we saw, and she was
overloaded. Â No one was rude at all, just not existent.
(one of my best friends was a senior exec with these
guys, so I have some issues with incompetence here)
Pizza - decent, and not a bad price. Â Was big for $11
Value - per above, for an airport, great!
Service - girl was okay, but I hope she won the game
of Hide and Seek
Regional Management needs to come kick some people
here in the gnads, betting the servers and grill people
could enlighten you to what goes on.
Work is both a noun and a verb. Â Watched other tables
sit in frustration as they tried to rush for their flights.
The lights were on and no one is home! Â Not seen
Wolfgang for years, but will make fun of this/him
next time at Spago's if he is there.
Oh Wolfgang, thank you for treating us so well. This is where we spent most of our time at Cinntucky. The bartender was AWESOME and she felt bad that we had that horrible four hour layover and made us feel better with her awesome Bloody Mary's.
The food was decent, we shared chicken nuggets but the service was better. I would recommend spending some time in the bar at Wolfgang and have a few drinks before boarding. Just saying...
Mr. Puck, please visit this place to understand what brand management means. Our server (Sunday afternoon, 3pm) wrote my order on a crumpled napkin she pulled from her pocket. She seated us with a gruff "I'll get to you when I can" and, although did manage to do her job, did it like she had been somehow slighted by the entire world earlier in the day.
I have a feeling this place is always like this... because this kind of service wouldn't be tolerated otherwise. Food was good, service was scary.
While it's hard to find decent airport food while traveling, this is the best airport food I've had to date. The decor was clean and fresh and the service was decent. The chicken and pepper pizza was very good along with the tortilla soup. The prices are comparable to any other airport restaurant, but the food and environment is of higher quality. I have been to other Puck Express restaurants that weren't in airports and they were very similar to this one. I would gladly come here again for a meal on the go.
Review Source:Unlike most reviews on here, I had a very pleasant experience. I only had 1 hour layover and wanted to get some real food. I had a very friendly greeting from the waitress as soon as I walked in to the restaurant. She served and check on my husband and me at a very timely manner.
The food is definitely one of the best airport food I have had. I ordered a cup of tortilla soup and shared an order of the Spicy Chicken pizza. All the ingredients they use are fresh and the flavors of the ingredients are kept natural. I highly recommend the tortilla soup for a quick meal break if you are in this airport.
What or where should I start.
Got to the airport a little earlier for my flight home and thought I would try the bar and grab a puck burger.
Bad thought, I ordered a drink and my burger 30 minutes later asked if the waitress could check on my burger order and ordered another drink.
15 minutes later asked if she checked on my burger and I was running out of time before boarding. The waitress came back and said I have bad news, the paper on the machine ran out and my order was not in.
OK pay for my drinks and leave.
The bar was not full very manageable and I would have thought being just a little more attentive would have saved the day on behalf of the waitress. Â
Too bad for me and them never again.
If this were any other place I'd probably give them 2 stars. but a celebrity chef means higher expectations. Wolfgang Puck is one of the most recognizable names in food.
First, let me say, the service was okay. I got my food and drinks delivered by a woman who looked tired of life in general. Still, everything did arrive and she even attempted to smile, but her soul was so crushed, she couldn't pull it off. No complaints, no compliments and a dash of pity.
I ordered the Puck Burger. I love burgers. So you'd think if I had the opportunity to eat one of my favorite foods that was designed by WORLD RENOWNED CHEF WOLFGANG PUCK that I'd be in heaven. That's what I thought!
The patty was dry, over cooked and clearly hit the grill frozen. The bun was burnt and pretty much dominated the flavor of everything else. The Puck sauce? I see it, but don't taste it. I taste burnt bun.
I will say the tomato is pretty good. Yes. The tomato. It looks and tastes fresh. It's too bad that's where the priority seemed to be.
Onto more complaining. The fries are not uniformly cooked, but look appealing with some flavorless green herbs sprinkled on top. I feel like Homer Simpson going through his "Whoo hoo! D'oh!" routine. Crispy fry...mmmm. Mushy fry....bleh... Oh, another crispy one! D'oh! It's burnt.
Ketchup would be nice, but I don't want to have to look at Ms. Dead In-Side.
Unless this place is using Wolfgang's name with out telling him, Puck should be ashamed and possibly sue himself for defamation of character. I regret not choosing Subway. That's depressing.
Normally, I'd say this is your basic airport bar/restaurant. I've never had food here so I can't comment on it, but the bar is fine - drinks are a little high but not unreasonably so and the service has been fast. I've enjoyed sitting here for a drink when I have the time. I'd usually give it about three stars as an average bar ...
However! Yesterday they earned themselves another star for amazing service. I had a sandwich and chips that I was going to take on the plane, and I wanted some hot sauce to go with it. No one in the terminal had any hot sauce - no packets, no bottles, nothing I could take.
I was standing there looking a little lost (and maybe a little sad) when the manager of Wolfgang came over and asked if he could help me. I told him I was looking for hot sauce and he said he's got it. He went to his bar and took his Tabasco (for Bloody Mary's), filled a tiny to-go cup with a lid and handed it to me. Didn't expect me to buy anything and went out of his way to help me. Star added!
Good times all around.
Alex
On the one hand I'm very happy I have the choice of real food at an airport. But I wonder why Mr. Puck lends his name to a place he has probably never been. Â Money I suppose. Â I ordered a pepperoni pizza which was slightly undercooked though still pretty good. the server, who was too chatty, tauted their mango ice tea but then refilled the glass with water. Â She wasn't really into her job I'm thinking.
Review Source:horrible! The place had about 3 diners, the waitress tried but you could tell she hated her job. The food was grose! I ordered a cup of the tortilla soup... I ate it because I was hungry but I didn't eat the rock hard stale bread that accompanied it. I also had the baby spinach salad. I've had better salads out of a bag from the grocery store! it had no flavor and the nuts were all clumped together. Only thing I can say is for airport food it is very fairly priced. With tax my bill was $13 something. I would have been really mad if I had to pay an arm and a leg for such a lack luster experience!
Review Source:We stopped in here for breakfast on Thanksgiving morning. The place was deserted and Skip our waiter was most attentive. We had a bagel, which was fine, but the cream cheese tasted a bit off. We also shared a breakfast pizza - it's okay if you're hungry & like eggs & bacon on a soggy pizza.
Ambiance & Service - 4 stars
Food 2 1/2 stars
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