We ordered pizza late-night, and when the delivery guy showed up, he sexually harassed my wife (told her she had "nice tits") and then ran away like a coward. After chasing this 40-something pizza pervert down my street, I called the manager, who said I must have misunderstood him. He claimed to have said "nice dress," which sounds nothing like "nice tits," never mind the fact that my wife wasn't wearing a dress, but jeans and a T-shirt.
I wrote a letter to the owner, and then another, and he finally responded dismissively, and refused to respond to further emails demanding to know whether anything had actually been done about the situation (because it hadn't).
This franchise, as well as it's owner, has no respect for women. If you order a pizza late at night (and when else would you order this garbage pizza, really), there is a good chance it will be delivered by a middle-aged pervert with nothing to lose but a delivery boy job, and a serious disrespect for women. That's a real threat to the safety and integrity of female customers, and no one at the management level seems to care.
Don't support businesses who treat their customers with such disrespect, and their communities like dumping grounds for literal garbage (I agree with the other reviewers about the ridiculous amount of advertisements strewn about the neighborhood.) I would love to see this place go out of business as fast as it appeared.
I love pizza. In fact, I eat it almost every day. It's great. Unfortunately, when I ordered from Sarpino's on Saturday night (Sunday morning) I thought that they made pizza and that they delivered it to paying customers. As it turns out, they appear to only deal in incompetence and lies. Yes, yes, I'm sure this sounds melodramatic, but I assure you, it is deserved.
My friends and I arrived home late Saturday night after attending a fundraiser, and someone mentioned the word "pizza" (it was probably me). So we do what we always do: hop onto GrubHub. My friend looks at the screen and says, "Sarpino's is delivering! They're good!" And I think, "Great! I've never eaten from there before!" So on we order, nothing fancy... just a big ole pepperoni pizza and a bottle of coke to wash it all down. Delivery estimate says a little over an hour, which is totally understandable. So we start a movie and wait.
And wait.
The delivery window passes, and I'm like, "It's late and there are probably a bunch of parties going on, so I'll be nice." I understand how that stuff gets. Trust me. But after it being 40 minutes past the 1 hour delivery window, I start having hunger pains... you know, because I've been waiting for food. So I kindly call, and inquire as to the status of our order. I am treated quite respectfully by whatever employee answered, who took my information, who apologized for the tardiness while citing their being busy, and told me the pizza would arrive in 10-15 minutes. "Great! Thank you!"
45-50 minutes later, my friends are dropping like flies, periodically regaining consciousness to ask if the pizza has arrived yet. So I say, "maybe I should call again."
Again, I speak with a very friendly employee who looks up the order, at first seems to think that they never received it, but eventually (after being put on hold for 10 minutes) finds that someone at the restaurant failed to process / make the order, and apologizes profusely. And still, I am nice. I understand, or at least I think I do, because at this point its somewhere between 4 am and 5 am in the morning, and I'm starving. He promises to send us our order for free, within 25 minutes. He apologizes a couple more times, verifies the order and delivery information, the phone call ends, and I at least have some good news to tell the group. "Food is on the way. Victory is nigh."
Good news, right?
Guess what. An hour and a half later, after finishing another movie, when there were only two of us left, the last two of us standing (sort of) looked at each other in defeat. Our last words as the sun started coming up through the living room windows were, "I don't think the pizza is coming."
Sarpino's, I'm probably not allowed to use profane language in this review system, so I will simply say (for the first time in my 27 years on this earth) that after failing so much in a single night, you do not deserve to be a business. Not only are your employees apparently incompetent and unable to do their jobs, but they are also either liars or unable to work basic electronic devices. If the pizza was going to be late, you should have called. If you were going to promise our order for free, we should have gotten it. And if we weren't, you should have called AGAIN. Please keep in mind that while pizza is not the healthiest of foods, it is still FOOD, and food is what people eat to have energy and be alive.
In short: disgraceful.
If you love when businesses trash your neighborhood and throw litter (advertisements) all about like your street is some kind of personal trash can, then you are going to love Sarpinos. If you like the "you're an idiot" approach to customer service, then you will be a huge fan. Â If you thoroughly enjoy your food being made miles away from your house instead of the location next to your home, then my friend, you are going to have a friend for life. Â I made the mistake of ordering here only once. Â
I dialed up the website on my internet machine and typed in my zip code. Â I chose the location closest to my house. Â I physically read all the options and then said in my head, "yes, this location here. Â This is the location that I will order from since it's on my street and it is currently in the zip code in which I live. Â It might seem dumb, but I would like to have my food prepared as close to me as humanly possible". Â Yes, I said all that in my head. Â I placed my order, and then I went back to building a freedom laser canon out of this handful of scrabble letters that I found - A.M.E.R.I.C.A. Â
Ten minutes later I left my house to pick up the pizza. Â When I walked in I said, "Hey you! Pizza lord, where's my wheel?" Â I should have known that would have been too easy. Â Not only did they not have my mystery pizza, but he really didn't care where it was. In addition, I think he was smiling when he gave me the news. Â You ever see someone smile when you've made their day? Â That was the look he gave me. Â Then he laughed and said, "go home, stupid". Â Okay that last part didn't really happen. Â Â
Once I got home, frustrated as hell, I looked to find that my order went to some store in Lincoln Park. Â That wasn't the store that I ordered from! Â How is that even possible? Â When I was contacted through email after the fact, they basically treated me like I've never used a computer before. Â They also kept addressing me as such, "we're contacting you about your complaint". Â Why is it my complaint? Â Why can't it be, "we are contacting you about our shitty website", or "our inability to interact socially due to a lack of human contact for which we are now ill suited for a position in customer service"? Â They sent me a bunch of pictures with circles notating how I can "choose the correct location" next time. Â There won't be a next time, clown.
I stopped here with a friend after a night of bar hopping. Late nights and pizza go hand and hand.
We decided to get calzones. In my state, I said...I'll have what he is having not knowing my friend had ordered an intalian calzone for us to split. It was like a 20 minutes wait...I get it, it is a calzone, these things take time.
We grabbed our food when it was ready and rode our bike home. The calzones were hot and had a lot of different meats inside.
I could only eat half and took the other half for lunch the next day.
This is not the best food/pizza/calzone I have ever had. I think I may try a spinach and mushroom calzone next time.
I want to give this place a fair shot. It was not a bad experience nor was it a great experience. It was just kind of there.
Bike parking outside.
I get it. It's a shitty late night pizza joint. I ordered on a Friday night when every other drunk asshole is trying to get pizza too. But please, please don't lie to me. I prefer honest mistakes over obvious lies. I know I'm the drunk one ordering pizza late at night but when I know you're lying, it's bad. I ordered a veggie pesto pizza at 2:15. They tell me it'll be 45 mins. We're 5 blocks away from the pizzeria. I should have walked over but I don't wanna leave my whiskey. When an hour passes and I'm outside waiting, I give them a call to see if they know how much longer it's going to be. They tell me the driver left already and it'll be 5 mins. Sounds good. I'm gonna get my pizza soon. I wait outside for the delivery guy. 15 minutes later, I'm still outside getting harassed by a drunk fat asshole throwing his cigarette package trash on the ground. I call again and tell them it's been over an hour since I ordered. He tells me he doesn't know why the driver hasn't arrived yet. He then tells me it's been 38 minutes. That's a lie. I tell him it's been over an hour. He checks. He says it's been 58 minutes and apologizes and tells me I'm right. That's a lie. I'm looking at my phone. It's been an hour and 15 minutes. He tells me it's a busy Friday night and it'll be there in 10 minutes. I go back inside. Pizza arrives 10 minutes later. Driver apologizes. I still tip $4. Pizza is STEAMING hot. Pizza dough and veggies are undercooked. Pizza could not have left pizzeria 30 minutes ago when he told me it left.
I've worked in service industry before. I get it. Sometimes you lie to customers. Just deliver on your lie or be honest. I'd be happier.
WHITE WHINE WHITE WHINE WHITE WHINE.
I order from Sarpino's a lot. Sure, not the best pizza, but super cheap. Well, if I could give zero stars now, I would. This location of Sarpino's has to be the worst in the world (they are international), and it gives all the other stores a bad name.
I ordered online-- 3 pizzas, onion rings, etc. Then I waited. I got the confirmation number by email. I got the "order out for delivery" email. So clearly they knew how to contact me! Then I waited some more. Finally I called and asked where it was. The manager was a huge, huge, huge jerk. He wouldn't let me finish a sentence, insisted I had no order, wouldn't take the order number, etc.
Then when we realized the system had somehow sent the order to another address I sometimes order to, I figured, fine, easily fixable. He claimed the pizza was with the delivery guy, and where I was was between that location and Sarpino's-- easy to just deliver to the right location, right? Nope. This huge jerk of a manager decided he'd rather let pizza go to waste than to deliver to the right address that was on the way home for them anyway. All the time he kept repeating, "Not my fault." I said, "NOT MY FAULT! And I prepaid! I'm standing here still waiting!" The guy said, "Not my fault." How is it not his fault? He emailed me to confirm the order, emailed me to say they were out for delivery, but couldn't bother to email that they weren't coming? That they somehow had the wrong address? Clearly it was wrong-- it was next to another Sarpino's! I would have ordered from them instead.
The manager hung up on me. Next, my friend called. Same thin. The guy says he'd rather lose me as a customer and waste the food than deliver it to the correct address. What the heck???
I prepaid this order, waited an hour, never received my food, and was treated incredibly rudely. I better receive a refund, or I will be suing Sarpino's, reporting to the BB, and doing whatever else I can to write them up online. This embarrassment of a franchise has lost me as a customer and stolen my money.
I have no complaints. Â Love the Veggie Calzones. Â The pizza is OK, not my first choice, but when my son and his friends want something quick, they grab one of the Sarpino's coupons and have some pizza that won't break the bank - cause these teenagers can eat, and ordering from Pequod's can get pricey!
Staff has always been cordial. Â We're not best friends or anything, but then again it's not like I'm looking to be...
This place is the worst. Â So, I ordered a couple of pizza's last night at 1 am, of course. Let's be honest, when else would anyone order from Sarpino's? Â After waiting around for about an hour and 20 minutes I decide that I should probably give them a call. Â No one picks up the phone after calling at least 10 times. Â Well, my order never came... And my card was charged...
Obviously first thing this morning I call to see that my credit card is refunded. Â Not only was the person on the phone not very helpful or apologetic but they also had no problem telling me that it would take 3 business days for the $20 to be put back on my card because my order was NEVER EVEN ENTERED IN! Â I'm not saying these things don't happen but you can at least be nice about it. Â No apology, no coupon, nothing. Â
Now I'm out $20 for 3 days and they don't even offer any kind of reimbursement for the inconvenience. Â Again, I'm not saying that this is some unheard of injustice or anything but c'mon!
This place sucks. Â No other way to say it. Â Sorry, but it's true.
There was a dead moth in my pizza box. Â We ate three slices before noticing it hiding under a crust. Â Barf. Â When I called them they offered me a new pizza or 20% off my next order. Â I certainly dont want another pizza. Â How about my money back for this moth pizza I can't and don't want to eat?! Â Gross.
Review Source:Because who doesn't love some pizza after one too many libations on a Saturday at 2am?
Even those of us who skipped the drinks that night can find giddy bliss in the $3 personal pan cheese pizza.
My friends and I have had delivery from this location as well. No complaints!
As far as the pie, it's your typical Midwest, regular, non-deep dish or thin crust pizza. It's ok. Slightly salty cheese, but I happen to enjoy that in a 'za.
This place is like open until at least  4 am,  so I stumbled in a time or two to get a slice.  A slice and a pop under 5 bucks.  Good deal.   I will admit,  I have never tried this pizza sober,  but it seemed pretty good at the time with thick toppings and a pretty large slice.  It was nice and hot when I got the slice so the roof of my mouth was burned for about 5 days.  Thanks!
Review Source:Please stop leaving your goddamn menus on my doorstep every fucking week. I tried your pizza once and it sucked. Soggy crust, tasteless sauce, cheese with a creepy film on it, etc. Leaving menus on every door in the neighborhood is not going to increase your sales and is a waste of trees. Please go out of business as soon as possible so your employees can be rehired someplace that actually makes good pizza.
Review Source:This is a good place to get cheap pizza quick. I usually prefer Pequod's or Malnati's, but when I don't feel like waiting, I order from here. Their mac and cheese bites are pretty good even if they arrive soggy from being packaged while they're still hot. Make sure to check out the specials and discounts when ordering online!
Review Source:This specific Sarpino's location came to our home in Lincoln Park, entered through a gate marked private property no trespassing and distributed marketing material which were thrown on the ground throughout the courtyard of our town homes.  When we called and asked them to remove the items they had littered on our property while they were trespassing they told me they were busy.  When we spoke with the office in Lincolnshire they said they would contact the franchisee.  Needless to say they never contacted us nor did they pick up their materials.  It seems this owner has no respect for privacy or the owners of the homes in the community they are conducting  business in.  This is a good representation of the type of people who run this business.  Shame on them.  Great marketing plan to disrespect your neighbors and liter on their property.
Review Source:Finally it opens!
After being teased for the entire Summer, this location finally opened at some point during the past week or so. Â So far so good. Â The pizza is great, the calzones are great, the wings are good etc. Â I've been excited to have something other than My Pi to go to in Bucktown, so this place couldn't have come soon enough.
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