You can't go wrong here. Â I was a big fan of the buttermilk bike store and then they opened this one. Â The employee turnover is high - but only because they seem to get promoted often to other stores!
I love being able to call in and say "Hi - its Paul" and pick up my order in 15 minutes or less. Â I get greeted like Norm from Cheers when I walk in the door. Â Chaz and John have this store working like clockwork. Â
They seem to get a lot of new employees frequently but those employees seem to pick up on the standard " know your customer" feeling I get when I go. Â I do go less than I used to (hello 4 days a week down to once a week - fries are too tempting!).
They do get a number of call in orders from local large businesses so you may get an extended wait time due to that. Â
It is always clean though and I like that. Â The staff always seems to be VERY attentive to customers.
I refuse to go to the subway next door to my work because the sandwhiches here are just a better value and the staff is so cool.
There's something about the corporate culture at Penn Station.
We try not avoid chains but last month in Louisville we hit a Penn Station out of desperation. I was floored by how nice the staff was. The prices are a bit more than Subway but the service a 10x better. And I enjoyed the sandwiches more.
Look, they're not gourmet but they give you an honest sandwich for the honest buck.
Anyway, I was getting new tires at a subuuban shopping area when my kid said she was hungry. We walked around and she spotted the Penn Station and I said 'Sure" letting her know there wouldn't be a repeat of the nice people and good service and OK food we got before.
But I was wrong.
The guy behind the counter welcomed us nicely. They made the sandwich not too quickly but quick enough. Everything was right. I was coming back from the bathroom where I was washing my hands when I saw one of the staff with my order about to take it to the table. I told him there was no need and when I took it from him, he gave me a genuine thank you then came over to ask if everything was AOK. Â Then another staff person came by to pick up some trash she said that looked like it was bothering us (it wasn't) and then asked us to fill out a comment card so "We can do better". This wasn't a paunchy middle-aged store manager but a teenage chick with some wacky hair color.
Two stores in different cities with happy, polite workers...in food service. Like I said, the Penn Station corporate culture must be doing something good.
This rating was so hard. Â I always get a COLD club, and when I get it, I am in love. Â Their bread is just the greatest around. Â When my sandwich is made how I order it, I am a very happy girl. Â HOWEVER, my order is only right about 50% of the time. Â I know most of the subs here are hot, but I want mine cold. Â I also don't like mustard, so I always ask for no mustard on mine. Â Sometimes it's hot, sometimes it's cold. Â Sometimes it has mustard, sometimes it doesn't. Â I say I will never go back everytime my order is messed up, but I can't stop craving the sandwich made the way I like it! Â Damn you Penn Station!Review Source: