Maker's Mark Bourbon House & Lounge

My letter to the management of this establishment went unanswered and unaccounted for. Here it is so others don't make the same mistake I did by setting foot in the Maker's Mark Bourbon House & Lounge:

I am writing to you as a bourbon lover and a Makers Mark Ambassador to tell you about my very disappointing experience at the Makers Mark Bourbon House & Lounge in Kansas City, MO.
My brother and I, accompanied by our wives, visited the Power and Light District location during the broadcast of the Kansas Jayhawks NCAA tournament game on the KC Live plaza. We happily found our way to some seats at the bar where three of the four of us ordered Mint Juleps. What the bartender brought us had little similarity to what a Julep should taste or even look like. What we received instead was a sickeningly sweet cocktail that was literally undrinkable! It was clear that there was no muddled mint and way too much simple syrup, the bourbon itself was unrecognizable. Upon notifying the bartender about our concerns he offered no apology, no offer to remake them and took no responsibility at all for them, saying "to each his own, we use a premix to make them".
If I were at a crappy college bar and ordered a Mint Julep, I would be the one at fault for that mistake!
However, in ordering one of the most basic and beloved bourbon cocktails from an establishment named for arguably the most well known bourbon around, I was appalled at the shameful level of the product and of the bartender. What a disgrace! It is quite obvious that the establishment is more interested in selling bad pre-mixed cocktails to unassuming college-aged patrons then living up to the reputation of the name on the awning. Needless to say, I won't plan on returning to your establishment the next time I'm in Kansas City. I also plan on sending a letter to Loretto, KY so that they are aware of your neglectful ambassadorship of their good name!

This is probably one of my favorite places in P&L.  It just feels a little more grown up and I love their bar and patio area.  I do believe I tried for the very first time a mint julip.  One word - WOW!  I'm not a huge bourbon/whiskey drinker but I could drink theirs all night long.    They have a great happy hour.

this restaurant rose to the occasion under very difficult circumstances. We had selected it as one of our conference lunch options, and there were 16 of us. we were 15 minutes late for our reservation, and had to be out within an hour. the manager and server were cordial and speedy and managed to get our food prompty and with no errors. Being at Maker's Mark, many of us ordered mint juleps or Manhattans, and all were tasty. the steak and mushroom gorgonzola soup was outstanding.