I placed an order and was quoted a wait time of "an hour to an hour and fifteen minutes." It has now been well over two hours. No pizza. I called the store - nothing but "I'm sorry."
There are TONS of good pizza places in Boston. I recommend you order from somewhere that actually delivers their pizza.
Before ordering, ask yourself: can you risk a TWO HOUR wait time for pizza?
Update: after a nearly two and a half hour wait, a cold pizza was delivered. After negotiating with the manager, he reluctantly refunded our money. Really sad service.
Update #2: an OTTO employee contacted me to apologize, offer a gift certificate, and explained how seriously they took this problem. They have apparently implemented new procedures so people get their pizza in a reasonable time frame. I'll update again after trying another order.
I've been wanting to try Otto since it opened in Coolidge Corner and Rachel C raved about it.
My friends and I ordered delivery on Friday, but I guess only the BU (Comm Ave) location delivers. So I still haven't tried the Coolidge Corner location!
I spoke to someone on the phone who gave me advice on which pizzas to get and how many salads. He was very friendly and very helpful!
We ended up getting 2 large pizzas (Sausage and Vidalia Onion and a Butternut Squash, Ricotta and Cranberry) and 2 salads (House with Red Wine Vinaigrette and the Crunchy Green, with Green Apple, Cabbage and Green Goddess Dressing).
I tried the House salad, which was decent, but didn't get to try the Crunchy Green. My friend told me it was "AWESOME!" The salads are small - they are definitely "personal" sized, although 2 of us split 1, because I didn't have a ton of salad.
As for the pizzas - they are AMAZING. The Butternut Squash was definitely the group favorite. I had 2 pieces and could have eaten the entire thing. It wasn't too heavy, but was super flavorful.
The Sausage & Vidalia Onion was messier and greasier, but was very good as well. I had 2 pieces the next day for lunch and it was good, but just not AS flavorful as the Butternut Squash. I would try it again, but would maybe get another meat one over this one. But I would DEF get the Butternut Squash again.
Btw - these pieces are HUGE. I had 2 Friday night and then a 3rd later in the evening and was SO.FULL.
For 2 large pizzas and 2 salads, it came out to $62 with tip (free delivery though!). That's pricey, but not when you break it down by person and consider 3 of us went home with leftovers. Also, $21 for a large, fantastic pizza? Not too shabby!
The management emailed me back a few hours after I posted my review apologizing for the incidents, but did not address the 2nd visit where there was just a lack of product to sell.
Addressing the 3rd visit, he stated that management was changing at the location but their was no excuse for not having someone trained to check ids and sell alcohol. Â I'll probably still visit other Otto locations, but I'll probably give it some time so they can get their act together first before I return to the Comm. Ave spot. Â I'll bump them up to 2 stars.
Although I love Otto, I docked stars because of some operational mistakes (disorganization, very inaccurate estimate for the delivery time and room temp pizza). We actually stopped by Otto while walking home but left after being told that there would be a 1 1/2 hour wait due to a back up. The place itself was about half full, but apparently they were overwhelmed with delivery orders. Fine. We walked home (25 minutes) and figured, hey, maybe it'll be faster if we order delivery. So I call and the lady says that the back up is over and that a delivery should arrive in 45 minutes. Great! The phone order itself took about 20 minutes. It took forever to relay the info to her because it was so loud on her end, then the line got dropped, I called back, was put on hold, partially gave my order, put on hold again, etc...I finally finish ordering and ask if they can include some red pepper flakes and parmesan packets. She says yes. Yay.
So then we waited...and waited...and waited...1 hour later, I finally get a call. To our disappointment, it was someone asking if we had received our pizza yet. Nope. He says someone will get here shortly. I thought it was great that they checked on us...however, roughly 15 minutes later, our pizza finally arrives. I'm so hungry and relieved that it's finally here, that I'm not actually annoyed about getting our pizza 75 minutes later. We open the pizza and...it's room temperature. Now we have to put it in the oven and wait again. They also forgot the flakes and parmesan.
Other than that, the pizza (after a re-heating) was orgasmic. Sausage, vidalia onion and mushroom FTW. God, so good.
So please Otto, pleaaase work on these issues. I will still come back to you because you are far better than most of the pizza joints here. But please.
As a New Jersey native, I've been searching for edible pizza since moving to Boston. Finally, I found Otto. The pizza is delicious. I don't really understand the splotches of red sauce on top of the cheese, and I think it makes the pizza too saucy, but I can live with it. They lose a star based on their service and the inevitable frustration of trying to place an order. Once you get through to the location you're ordering from, you're placed on hold for an average of 5 minutes. Once someone finally picks up your call, you're likely to spend another three minutes being shuffled around on hold AGAIN. By the time you actually talk to a human being and place your order, your pizza could have been made! The management needs to set up a better system to alleviate their obviously overextended FOH staff.
Review Source:There's no problem with the pizza here -- even at $3.50 per slice with toppings, since the combinations are often original and tasty. Â The staff/service is adequate, and there's even good beer on tap.
But. This place has a policy that drives me crazy: If you want to know what sort of slices you're looking at, you'll have to listen to a recitation of the main ingredients for six to 10 combinations. Since they're somewhat exotic, you probably won't process all this information, which means you get to go through it all again while delaying everyone in line behind you. Â Or just screw it and choose one at random, you don't really care about getting what you want anyway, right?
Why not some little signs, or even a chalkboard, so I can turn over the decision while I wait in line? The answer, delivered with a telling cringe, is that ownership believes this creates a more personal experience. Â
Ummm... I'm all for concierge treatment when there's actual value in it. But c'mon, Otto, do you really think this shallow exchange passes for making an authentic connection? You're trying to build customer loyalty -- to your benefit -- at the expense of my valuable time, and that's just not cool.
I was sad to see Upper Crust leave this location. That is, until I tried Otto for the first time.
My boyfriend was visiting Boston in June right after this location opened. We decided to check out the new pizza place I had been hearing good things about. Because the weather was still warm, they had all of the big windows open so that the whole restaurant felt outdoors. I'm really looking forward to it getting warm again so they'll open everything back up!
This was also before the liquor license. The liquor license changed everything. They have awesome beer!
The pizza itself is divine. My personal favorite is the four cheese, but honestly, I am game for any of these intriguing combinations if they have ricotta. The big dollops of ricotta cheese are what I constantly crave. I also like that a good majority of their pizzas are white based, because most pizza places go a little too heavy on the sauce for my taste. That being said, I love their pepperoni, which is a tomato based pie. So far, the only one I didn't love was the mushroom, chicken and fontina pizza. The mushrooms were just a little off in my opinion.
Other than that, I love love love Otto and look forward to trying more of the delectable combinations in the future!
Some of the best pizza in Boston. Â Huge selection of creative slices and pies. Â I'd recommend ordering by the slice so you can have more fun. Â Individual slices are pretty large and filling. Â Their crust lies somewhere between thin and regular -- leans thin but not so thin that you're still hungry. Â This location has fun Otto-brand sodas and actually has seating unlike the Harvard Square location.
We ordered a medium and large ricotta basil and mushroom cauliflower pizza.  The ricotta basil was solid, the cauliflower meh (shoulda known better).  We rolled in on a Friday night like 5 minutes  before closing (we'd ordered in advance over the phone) and one of the servers (manager maybe?) was kind enough to seat us even though they had already stacked all their chairs on top of their tables.  Ten minutes later however,  another server had the gall to tell us that they were legally required to vacate the premises at midnight.  Um, ok officer, we're not on Law & Order here but fine, I know no one wants to stay past closing on a Friday night.  That being said, the pizza was pretty darn good for closing time and I will definitely be going back.  Just not on a Friday night at closing time, lest I be arrested by the Otto Pizza Police (OPP).
This review is for takeout.
If I were rating just the food, this would be 4-5 stars. I've been to all OTTO locations, and this one just isn't the same as the others (including Harvard's takeout location).
I called in on Saturday night, made my order, confirmed it by asking the slightly unkempt-sounding order taker to repeat, and was told to come in 25 minutes. 25 minutes later, the line was all the way to the door with people waiting to order a slice. After waiting in line for about 15 minutes to pickup my takeout order, they hadn't made the salads! They made the salads, and I could see them sitting with the pizzas (both of which I'd already paid for) as the order taker proceeded to serve other people.
All in all, my takeout experience which, if it had been seamless, should've taken less than 5 minutes took over half an hour. I love Otto's pizzas, but I won't be back to the BU location.
Stopped in for the first (and, unfortunately, only) time the day after Thanksgiving. The place was empty @ 2p -- no other customers. We ordered 2 slices each -- distinctive toppings and a very good crust. The slices were warmed up, but not quite enough. However, overall pretty tasty and certainly unusual.
This would be a higher rating except for: the place was a mess. Every table was dirty, and all sorts of crumbs and mess on the floor. The garbage can was nearly full; the young woman behind the counter placed some additional items in the trash, putting the can well over the top and yet didn't remove and replace with a clean liner. We were there for at least 20 minutes and I didn't see anyone make any effort to clean the tables or floor.
So - I used the "contact us" link on the Otto website to share these observations and was initially very pleased to get a reply the next day from co-owner Anthony. He asked the location manager Matt to get back in touch with me... nothing from Matt. I emailed Anthony again to prompt a response -- nuttin'. Weeks have passed.
Poor customer service and inexcusable lack of follow-through. I would have been willing to chalk up the first trip to catching them at an awkward time and try again, but the lack of commitment to my emails means no more Otto for me -- too many other excellent pizza choices in this neck of the woods. And no grated cheese for sprinkling -- really??
I'm all about Otto. All of its locations, whether you're in Boston or Maine, are wonderful and this new spot is no exception. They serve up great versions of classic favorites, but try out their unique creations that most likely combine all of your favorite ingredients in ways you never imagined.
Once they get their liquor license, I think this new location will become livelier and more crowded, but for now it's not too busy and always has seating. Check it out!
The boyfriend and I have been to Otto twice in the last month and will probably be back in the near future. The atmosphere is great, the staff is quick and friendly, and the pizza is divine.
Both times I have gotten the tortellini pizza-- pasta on a pizza, an Italian girl's dream. The cheese is perfectly melted, the crust is crisp but still soft inside, and the red sauce has just the right amount of sweetness.
The boyfriend has gotten the pizza that has bacon and apples on it, which he enjoyed. Yesterday he got the brunch pizza, which is fried egg, bacon, spinach, and tomatoes on pizza. I thought I'd lost him after the first bite.
My only complaint is that they don't have cider. If they did, Otto would be absolutely perfect instead of almost perfect.
I am addicted to their pizza - I just can't help myself!
I've dined in and gotten whole pizzas to go - either way this place creates my favorite pizza in Boston. I like to stay and enjoy my meal if possible though since I think the interior looks cool and I enjoy the area. So far I'm a big fan of the butternut squash, ricotta, and cranberry pizza  - which is very fall appropriate - but I'd like to try them all. Sigh. Someday.
This place has some of the best Pizza in Boston!
The pizza is awesome! You can create your own pie or choose buy by the slice with their already made pizzas! Â Their best selling slice is mashed potatoes, bacon, and scallops! Yum! Â I had the pulled pork with mango pizza and it was orgasmic!
Additionally, you have the option to eat outside or inside, just a fabulous place to go!
Called ahead to get what the slices were available. Very surprised to hear such a variety available single sliced for only $3.50 a slice! Had the mashed potato slice and then the butternut squash slice. Both delicious and left me wanting more! Good sized constant line, but quick to move people along. Only downside, slices to go were not very warm, (and I only work across the street). This place is a happy addition to the lunch rotation!
Review Source:Otto Pizza BLOWS Upper crust out of the Universe! Â The best pizza in Boston since I have been here. Â My boyfriend raved about this place for a week. Â I decided to try it last night and had the spinach, chicken, asiago pizza. Â It was soooooo goood! Â If you want a heavy/thick crust like a Sicillian pizza, you will not like it. Â
I am from New Haven, CT and the pizzas were amazing between Sallys, Pepes, and Modern, so this is my new pizza place.. It is more expensive then Dominoes, or your local pizza, but Otto's has amazing menu which is not your typical pizzas, and tastes really, really  good.  Had a bite of my boyfriend's peperoni, and that was insane!  Try it!
Love love loooove Otto's!!! So happy they're on comm ave now! Delicious pizzas with creative toppings in a fun atmosphere. I often get pork mango or anything with ricotta in Portland ... ridiculously good ... now that this new location is nearby I am going to try them ALL! My tummy can't wait to go again!!!
Review Source:I learned to love Otto Pizza from my local spots in Portland, ME and now it is great to have one close for when I visit my sister in Brookline. Otto is the kind of place that is always worth going out of your way, traveling a little further, just to get there. The availability of singles slices makes this a great place if you are on the run but the atmosphere is even better if you've got the time to sit and enjoy a full pizza. There is little chance you wont be salivating before you make it half way down the menu with the tasty and original combinations they've come up with: Mashed Potato, Bacon and Scallion is amazing but Pulled Pork and Mango made me fall in love with Otto.
Review Source:
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